VPN solutions have become incredibly popular in the last few years, which translates to fierce competition among VPN providers. Following the Net Neutrality controversy and Facebook’s Cambridge Analytica scandal, we’ve seen a massive increase in VPN usage across the entire world. So, when you set out to find a VPN provider, you’ll see many options. And among those, CyberGhost VPN deserves a special place. Being present on the market for more than 7 years now, it managed to expand its reach and adopt new technologies. And just recently, it went through a major overhaul that brought numerous new features. So, welcome to our hands-on CyberGhost VPN review!
First, we would like to present some basic information about this VPN provider. The following table contains a set of crucial specifications and could be a good way to compare CyberGhost to other options on the market.
|Jurisdiction||Romania (the EU).|
|Logs||Strict no-logs policy.|
|Number of Servers||89 countries, 5,700+ servers.|
|Encryption Standards||256-bit AES; OpenVPN, L2TP/IPsec, PPTP, IPsec.|
|Speed Reduction||Up to 40% on average.|
|Live Chat Support||YES|
|Supported Platforms||Windows, macOS, iOS, Android, Linux, Chrome OS, Raspberry Pi, Amazon Fire OS, and routers.|
|Price||Starts at $2.75/month.|
Next, we are going to show you how successfully CyberGhost can unblock media streaming websites. After all, we’re sure that many of you want to watch Hulu abroad or unblock Netflix’s US version. So, here are the results of our hands-on tests.
|Media Streaming Support|
|Amazon Prime Video||YES|
And also, we understand that some of you are in a rush. So, if you don’t have the time to read this entire article, let’s jump to our conclusions. The following table will let you know about the biggest benefits and possible downsides of using CyberGhost. Take a look.
|The Bottom Line|
|Pros||Easy installation; Highly polished UI; Plenty of advanced features; No data collection.|
|Cons||Not the fastest VPN service out there.|
|The Final Verdict||CyberGhost VPN comes equipped with strong encryption, secure protocols, and doesn’t collect your data. In other words, it works as advertised.|
And finally, we are ready to dive into the full review of CyberGhost VPN. As you can see from the tables found above, this provider shows a lot of promise. So, we need to test its claims and capabilities to see how successfully it does its job.
CyberGhost VPN – TechNadu’s In-Depth Review
First of all, you should know that we’ve tested the latest version of CyberGhost – version 7.3. So, if you’re reading other reviews as well, make sure they’re all talking about the same thing. And also, we’ve tested CyberGhost on a Windows 10 PC using an ultra-fast broadband connection. Finally, make sure to also read about how we review VPNs.
Background, Jurisdiction & Reputation
CyberGhost VPN does have a somewhat complex past. However, this VPN has not been connected to any data leaks or cooperating with any authorities. Our Score: 10/10.
The first question that we’re going to answer is – should you trust CyberGhost VPN with your private data? To answer this question, we’ll tell you what you need to know about this company, so make sure to keep on reading.
Jurisdiction & Applicable Laws
CyberGhost comes from Romania, one of the EU countries. Even though this country doesn’t come with overly protective VPN-related laws – it’s also not breaking them either.
VPNs are legal in Romania, and this country is away from the 14 Eyes Alliance. Since it’s a member of the European Union, it does protect private data of its citizens up to some point. In addition, it doesn’t fight against VPNs and blocks only certain types of websites. These are related to online gambling, pornography, and websites related to criminal activities. However, this is where the story gets somewhat complicated.
CyberGhost was founded by Robert Knapp, who is a tech entrepreneur coming from Germany. The company was headquartered in Romania from the start, and it’s still operating from there. However, Knapp sold his company in 2017 to Israeli investors, a company named Crossrider. Then, in 2018, this company changed its name to Kape Technologies. And according to its official website, this company comes from the Isle of Man. This is a self-governing British Crown dependency that has fully incorporated the EU’s GDPR laws.
You should also know that ZenMate VPN, a popular VPN coming from Germany, has been acquired by Kape Technologies back in October 2018. Then, this company also announced its plans to acquire Private Internet Access in November 2019. At the moment, CyberGhost VPN, Zenmate VPN, and Private Internet Access continue to exist in their standalone forms – with some technologies being exchanged between these VPNs. Also, there are assurances from Kape Technologies that all three VPNs won’t be merged in the future, which means that you shouldn’t be worried about investing in any of these, in the long term.
Previous Data Leaks
During our research, we found plenty of contradicting information. While some were saying that CyberGhost leaks your sensitive information and even collects your private data, others are saying that this is the most secure VPN out there. This is why we’ve done deep research to see if this is a trustworthy VPN.
For example, there were rumors that CyberGhost logs hardware ID. This happened in August of 2016, and everyone was quick to conclude that something suspicious is happening. However, the company repeatedly rejected any accusations. In the end, it was discovered that CyberGhost indeed checks your hardware ID – but only to check your device limit. You see, you can use CyberGhost on up to 7 devices at the same time, and this is a way for the company to check if you’re under that limit.
It’s important to note that CyberGhost was never really connected to any data leaks. They are repeatably reminding us that they don’t collect private data. Even if someone comes to check your online activity, they won’t be able to give anything. Until proven otherwise, there’s no reason not to trust them.
Supported Platforms & Devices
CyberGhost can be used across all popular desktop and mobile platforms, with the recent inclusion of Amazon’s Fire OS as well. Our Score: 10/10.
CyberGhost is present on all popular platforms including desktop and mobile devices. So, here’s a handy table where you’ll find all the information you need.
|Desktop Platforms||Windows, macOS, Linux, Chromebooks.|
|Mobile Platforms||Android and iOS.|
|Web Browsers||Google Chrome.|
|Routers||OpenVPN – Tomato and DD-WRT.|
|Other Devices||Raspberry Pi, Amazon Fire OS.|
You don’t need to be a tech wizard to use CyberGhost VPN. It supports and connects on almost all major and popular operating systems and devices. The use of the tool guarantees a complete solution that ensures an amazing online experience with an unprecedented level of freedom.
CyberGhost VPN has been designed to allow access on 7 devices simultaneously. One can easily set up this VPN on their router to be able to connect other devices as well on the home network. The tool boasts unlimited bandwidth, so you can browse the Internet without worrying about the limitations of bandwidth and running out of limits.
Installation & Initial Configuration
This VPN provider offers an easy and convenient way to install the software – with no distractions, whatsoever. Our Score: 10/10.
To get started with CyberGhost VPN, you first need to visit its official website. This is where you’ll be able to choose your subscription and then download the software to your device. The installation file is actually quite lightweight since the main components are downloaded during the installation. So, double-click on the installation file and go through the rest of the setup procedure.
What’s important to note is that we didn’t encounter any distractions or promotional offers during the installation. This means that there’s no bundled software or any other annoyances. You get what you pay for, and that’s CyberGhost itself. And finally, you should know that the entire installation process should not take more than a few minutes of your time – no matter what kind of device/platform you use.
CyberGhost VPN offers almost everything you hope to see – and it also brings in a few interesting extras as well. Our Score: 10/10.
We’ve come up with a specific set of features that every capable VPN should meet. So, here’s how CyberGhost ranks in this area.
|VPN Features Checklist|
|DNS Leak Protection||YES|
|IPv6 Leak Protection||YES|
|Unlimited Server Switches||YES|
First, you should know that this VPN provider covers the basics quite well. When you connect to a secure server, all your Web connection data becomes encrypted. You get a new IP address and there’s a whole set of underlying technologies that keep you safe. For example, anti-fingerprinting technology protects information about your system from leaking. There’s also a kill-switch designed to stop all Web data in case a secure connection drops, thus not leaking your data. And also, DNS and IP leak protection are there to give you an all-new virtual identity.
Now, the latest version of CyberGhost brings some welcome granular controls over your connection. Named ‘Connection Features’, you can find a set of ON/OFF switches to enhance your connection. For example, you can instruct CyberGhost to block ads and malicious websites, prevent online tracking, redirect you to HTTPS by default, and even compress data. Each of these tools brings a lot of value and this is what sets this VPN apart from the rest of the VPN pack.
And finally, let’s not forget to mention a new feature called ‘Smart Rules’. Using this option, you can instruct CyberGhost how to behave in certain situations. For example, what it should do when you connect to an encrypted or fully open Wi-Fi network. You can choose from four levels of protection, automating the way this VPN works.
CyberGhost VPN brings more than 5,700 servers across 89 countries – therefore, it ranks quite high on our list. Our Score: 10/10.
Ideally, you want a VPN provider with plenty of servers across the entire planet. And if you want to unblock websites, having the ability to pick specific locations is a huge benefit.
|Server Count Info|
|Number of Servers||5,700+|
|Number of Locations||110+|
|Number of Countries||89|
|Specific Cities Selection||YES|
By having more than 5,700 servers, you can be sure that you’ll get to browse the Web from any corner of the world. What’s interesting about this provider is that it gives you a nice overview of which server to use. For example, you can check how many users are connected to a specific server, how far is it, and what is its current bandwidth usage. Therefore, you can easily see what kind of performance to expect even before you secure your connection.
We also need to praise CyberGhost’s dedication to expanding its server network. It’s adding new locations continuously, with the latest ones being Montreal, Strasbourg, Berkshire, and Barcelona. We’re more sure that this trend will continue in the future as well, which could be a good reason to invest in one of its long-term subscription plans.
Ease of Use
CyberGhost 7 comes with an all-new UI that looks very polished. There are a few quirks but it’s easy to use and gives you complete control over your data. Our Score: 9/10.
The all-new CyberGhost VPN (version 7) can be as simple or as complex as you need it to be. It starts out with a simple UI that resembles something we expect to see on a mobile device. However, if you click on a little yellow-colored button on the left side, the VPN transforms into a fully-featured application.
On the left side of the interface, we can see different sets of servers. We can check out favorites, review all of the available servers, or check those that are specialized for torrenting and streaming. Finally, we have two new options that we discussed in the previous segment – Connection Features, and Smart Rules. At the very bottom, you’ll find your Settings – completely overhauled in comparison to the previous version.
The new Settings panel is now comprised of two tabs: General and Connection. The general tab lets you enable CyberGhost to automatically start on your system. You can also change between different languages or reset settings to default. Next, let’s check out the Connection tab.
Using this tab, you can optimize the way CyberGhost operates. At the very top, you can choose from three different VPN protocols including OpenVPN, IKEv2, and L2TP. Then, you can use TCP over UDP if you use the OpenVPN protocol – which means that you’ll get better protection but your Web connection speed might be throttled. Then, we have three more options. You can decide to use a random port each time you connect (highly recommended), enable or disable DNS leak protection (enabled by default), and disable IPv6 connection when not using CyberGhost VPN.
And finally, let see how to actually use this application – which is quite simple as you’re about to see. Here’s how this process works:
- Let’s say that we want to access Hulu, which would require us to connect to a server located in the USA. So first, we launch the app and click on ‘For Streaming’ from the left-placed menu;
- Then, we click on a server called ‘United States – Optimized for Hulu’;
- On the right side of the UI, we can click to connect. CyberGhost will take a few moments to connect and you’ll receive a notification once that happens;
- From here on, we are free to browse and stream Hulu. Once we no longer want to use the VPN, we switch the toggle to OFF. That’s it!
Media Streaming & Torrenting Support
CyberGhost has a long history of unblocking media streaming websites. It even fully supports P2P traffic via specialized servers. Our Score: 10/10.
We’re happy to say that if you need a VPN to unblock new websites, CyberGhost will fully meet your needs. We’ve tested it with a number of popular media streaming services, so here are our findings.
|Media Streaming & Torrenting Support|
|Amazon Prime Video||YES|
To make sure its users have a flawless experience, CyberGhost brings a range of specialized servers. Many of those are optimized for specific services, and you can access those from the ‘For Streaming’ item on the main menu. This will open a list of servers, indicating their locations and their ability to unblock certain websites. These include Netflix, BBC iPlayer, YouTube, Hulu, ZDF, Crunchy Roll, Globo, TF1, ARD, and more. This list of services is being updated from time to time with new options, with the recent addition of SkyGo, BBC One, Player.pl, ORF, and Comedy Central.
As you can see from the table above, media streaming is an easy feat for this VPN provider. Still, it can sometimes slow down your connection, so having a fast connection is always a good place to start.
Finally, just like there are servers optimized for streaming – there are P2P-friendly servers as well. You can connect to those when downloading torrents to anonymize your Web traffic. In addition, these should get you good speeds, so you can download large files as fast as possible.
Security & Privacy
CyberGhost doesn’t collect any data and prevents any leaks – and we completely agree with these statements. Our Score: 10/10.
One of the most important, and in fact, the main reason people use VPNs is to stay secure online, keeping their browsing activity private. CyberGhost VPN does a great job of keeping your Web activity secure. Let’s examine the tool’s security and privacy features in greater detail.
The provider offers AES-256 encryption, which is said to be the strongest encryption mechanism. In addition, it utilizes highly secure VPN protocols where OpenVPN leads the pack. In simple terms, you can be sure that third-parties won’t be able to read your data if they somehow get to it.
This provider offers so-called NoSpy servers. This means that the primary servers not only feature 256-bit AES encryption, they are also located in Romania. So, they are out of the jurisdiction of the 14 Eyes Alliance. On top of all of this, CyberGhost doesn’t collect any of your data – and it even can’t tell what you’re doing online. It’s safe to say that your online activity will stay off your ISP’s radar.
Just like with do with every VPN we test, we wanted to know if CyberGhost leaks DNS or IP details. So, we’ve used this application to secure our connection, and then we ran a DNS test. Not a single trace of our real identity was revealed online – which is the reason why we gave CyberGhost the highest possible rating in this segment.
Speed & Performance
This isn’t the fastest VPN out there. Therefore, users with fast Web connections will reap the biggest benefits (the one who can handle some throttling). Our Score: 6/10.
When it comes to speed tests, VPNs are often notorious for dramatically reducing the network speed. All network traffic is routed through a usually distant VPN server, which is responsible for possible delays and throttling. Still, you need to know that there’s plenty you can do to speed up slow VPNs.
That said, it’s time to see the speed test results. We first tested the network with the VPN turned off to establish a baseline. This means that we first check the speed of our ‘naked’ Web connection.
According to our ISP, we should get 150Mbps. The speed test tells us that we got 147.7Mbps which is very close to what’s advertised. After all, it’s nearly impossible to get the highest possible speed at all times.
Next, we have allowed CyberGhost to pick the most suitable server based on its own input. After a brief search for the best server, the application told us that there’s a server in the country where we’re located. So, we connected to that server and managed to get 83.14Mbps. This means that CyberGhost made our connection slower by 44.3%. Not the best result for sure, even though you can expect some throttling to happen with every VPN.
Then, we have decided to test a server found in the USA and that’s also optimized for Netflix. The next test said that we got 84.8Mbps – which is a decrease of 42.5% over the naked speed.
Let’s put all these numbers into a table. This will tell us what kind of performance we can expect from CyberGhost, on average.
|Download Speed||Upload Speed||Speed Reduction|
|Baseline Speed||147.70 Mbps||9.79 Mbps||0%|
|Nearby Server||83.14 Mbps||7.72 Mbps||44.3%|
|Remote Server||84.80 Mbps||2.73 Mbps||42.5%|
So, all in all, the tool performs decently. It does reduce the network speed, but if your Internet connection is fast enough, you will get to browse the Web and stream HD/4K media without any problems.
CyberGhost VPN has a great and highly responsive customer service system. Kudos to their support staff! Our Score: 10/10.
Customer service is an essential aspect that you always need to consider when purchasing a VPN tool. After all, you wouldn’t like to be stranded with software that troubles you every once in a while, with no support channels or community to help you when you need it the most.
CyberGhost VPN has several support channels. There is even a live-chat functionality, which is useful should you wish to obtain quick answers to your queries. We contacted their support via chat to check their response times and were amazed by their quick responses. Also, you can count on a dedicated help center with plenty of guides and FAQs. All in all, you’ll always get help if you encounter some roadblock.
Finally, CyberGhost is also dedicated to educating its users via a newly released CyberGhost Privacy Hub. This is where you’ll find an array of helpful articles aimed at covering the latest privacy- and VPN-related news, product announcements, and plenty more.
CyberGhost VPN is a bit expensive when compared to some of its peers. However, its long-term plans offer big savings. Our Score: 8/10.
This VPN comes with a whole range of subscription plans. However, they all offer the same set of features. This means that the only difference is in their duration – which means that long-term plans promise to bring the biggest savings. Take a look.
|Total Price||Per Month||Savings|
It is also worth noting that CyberGhost frequently offers special deals and promotions, so it’s wise to keep your eye on the official website of this VPN. However, investing in its long-term plans is always the best option. If you decide to subscribe to CyberGhost, you can pay only $2.75 per month during the 36-month period. On occasion, this VPN also offers special deals, like additional months of use that you can get as a bonus.
Lastly, you should know that CyberGhost comes with a free trial. You can take advantage of a 7-day trial period on iOS devices. And for other platforms (Android and desktop apps), there’s a 1-day free trial. And also, this VPN offers a 45-day money-back guarantee, which seems more than fair. With this said, it’s clear that you have nothing to lose if you decide to try CyberGhost.
Do We Recommend CyberGhost VPN?
There is plenty of love about this VPN provider. First and foremost, you can be 100% sure that none of your private data will ever leak online. Then, you can unblock media streaming websites and even download torrents without any limitations. The software is available on all major platforms and it comes with a brilliant user interface. What more could we ask for?
- PROS: Very simple setup; Highly polished UI design; Present on all major platforms; Powered by advanced technologies; Great for streaming and torrenting.
- CONS: Not the most impressive speeds.
- FINAL VERDICT: 9.4 out of 10.
It’s clear by now that CyberGhost is one of the best VPNs out there – especially if you seek a simple solution that’s backed by seriously advanced technology. Make sure you’re safe online and prevent your personal information from leaking on the Web. So, go ahead and make sure to subscribe to CyberGhost VPN today!