VPN solutions have become incredibly popular in the last few years, and there are many valid reasons why that has happened. Following the Net Neutrality controversy and Facebook’s Cambridge Analytica scandal, we’ve seen a massive increase in VPN usage across the world. Also, we’ve seen a substantial rise in VPN usage due to the novel Coronavirus. So, when you set out to find a trustworthy VPN service, you’ll see many options. And among those, CyberGhost VPN deserves a special place.
Being present on the market for many years now, this VPN has managed to expand its reach and adopt new technologies at a rapid pace. And just recently, it went through a major overhaul that brought numerous new features. So, welcome to our hands-on CyberGhost VPN review!
First, we would like to present some basic information about this VPN. The following table contains a set of crucial specifications and could be a good way to compare CyberGhost to other options on the market.
|Jurisdiction||Romania (The EU).|
|Logs||Strict no-logs policy.|
|Number of Servers||89 countries, 6,300+ servers.|
|Encryption Standards||256-bit AES; OpenVPN, L2TP/IPsec, PPTP, IPsec.|
|Speed Reduction||Up to 51.5% on average.|
|Live Chat Support||YES|
|Supported Platforms||Windows, macOS, iOS, Android, Linux, Chrome OS, Raspberry Pi, Amazon Fire OS, and routers.|
|Price||Starting at $2.75/month.|
Next, we are going to show you if CyberGhost can unblock media streaming websites successfully. After all, we’re sure that many of you want to watch Hulu abroad or unblock Netflix’s American library. So, here are the results of our hands-on tests.
Media Streaming Support
|Amazon Prime Video||YES|
And also, we understand that some of you are in a rush. So, if you don’t have the time to read this entire article, let’s jump to our conclusions. The following information will let you know about the biggest benefits and possible downsides of using CyberGhost. Take a look.
The Bottom Line
|Pros||Easy installation; Highly polished UI; Plenty of advanced features; No data logging.|
|Cons||Not the fastest VPN service out there.|
|The Final Verdict||CyberGhost VPN comes equipped with strong encryption, secure protocols, and doesn’t collect your data. The only downside is its limited speed.|
And finally, we are ready to dive into the full review of CyberGhost VPN. As you can see from the tables found above, this provider shows a lot of promise. So, we need to test its claims and capabilities to see how well it does its job.
CyberGhost VPN – TechNadu’s In-Depth Review
You should know that we’ve tested CyberGhost on a macOS computer. However, you should expect the same set of features across all of its apps, and this stands for the application’s performance as well. Finally, make sure to also read about how we review VPNs.
Background, Jurisdiction & Reputation
CyberGhost VPN does have a somewhat complex past. However, this VPN has never been connected to any data leak or cooperating with any authorities. Our Score: 9/10.
The first question that we’re going to answer is – should you trust CyberGhost VPN with your private data? To answer this question, we’ll tell you what you need to know about this company, so make sure to keep on reading.
Jurisdiction & Applicable Laws
CyberGhost comes from Romania, one of the EU countries. Even though this country doesn’t come with overly protective VPN-related laws, it’s not breaking them either.
VPNs are legal in Romania, and this country is away from the 5/9/14-Eyes Alliance. Since it’s a member of the European Union, it does protect private data of its citizens up to some point. Also, it doesn’t fight against VPNs, and it blocks only certain types of websites. These are related to online gambling, pornography, and sites related to criminal activities. However, this is where the story gets somewhat complicated.
CyberGhost was founded by Robert Knapp, who is a tech entrepreneur coming from Germany. The company was headquartered in Romania from the start, and it’s still operating from there. However, Knapp sold his company in 2017 to Israeli investors, a company named Crossrider. Then, in 2018, that company changed its name to Kape Technologies. And according to its official website, Kape Technologies is from the Isle of Man. This is a self-governing British Crown dependency that has fully incorporated the EU’s GDPR laws (which now comes with a set of complexities as the UK is no longer a member country of the European Union).
You should also know that ZenMate VPN, a popular VPN coming from Germany, was acquired by Kape Technologies back in October 2018. Then, this company also announced its plans to acquire Private Internet Access in November 2019. At the moment, CyberGhost VPN, Zenmate VPN, and Private Internet Access continue to exist in their standalone forms – with some technologies being exchanged between these VPNs. Also, there are assurances from Kape Technologies that all three VPNs won’t be merged in the future, which means that you shouldn’t be worried about investing in any of these, in the long term.
Previous Data Leaks
During our research, we found plenty of contradicting information. While some were saying that CyberGhost leaks your sensitive information and even collects your private data, others are saying that this is the most secure VPN out there. It is why we’ve done some in-depth research to see if this is a trustworthy VPN.
For example, there were rumors that CyberGhost logs hardware ID. This happened in August of 2016, and everyone was quick to conclude that something suspicious is happening. However, the company repeatedly rejected any accusations. In the end, it was discovered that CyberGhost indeed checks your hardware ID – but only to check your subscription’s device limit. You see, you can use CyberGhost on up to seven devices at the same time, and this is a way for the company to check if you’re under that limit.
It’s important to note that CyberGhost was never really connected to any data leaks. They are repeatably reminding us that they don’t collect private data. Even if someone comes to check your online activity, they won’t be able to give anything. Until proven otherwise, there’s no reason not to trust them.
Supported Platforms & Devices
CyberGhost can be used across all popular desktop and mobile platforms, with the recent inclusion of Amazon’s Fire OS as well. Our Score: 10/10.
CyberGhost is present on numerous popular platforms, including desktop and mobile devices. So, here’s a helpful table where you’ll find all the information you need.
|Desktop Platforms||Windows, macOS, Linux, Chromebooks.|
|Mobile Platforms||Android, and iOS.|
|Web Browsers||Google Chrome, Mozilla Firefox.|
|Routers||OpenVPN – Tomato and DD-WRT.|
|Other Devices||Raspberry Pi, Amazon Fire OS, Android TV.|
You don’t need to be a tech wizard to use CyberGhost VPN. It supports and connects on almost all major and popular operating systems and devices. The use of the tool guarantees a complete solution that ensures an amazing online experience with an unprecedented level of freedom.
CyberGhost VPN has been designed to allow access on seven devices simultaneously. One can easily set up this VPN on their router to also connect other devices on the home network. The tool boasts unlimited bandwidth, so you can browse the Internet without worrying about the limitations of bandwidth or going over any limits.
Installation & Initial Configuration
This VPN service offers an easy and convenient way to install its software – with no distractions whatsoever. Our Score: 10/10.
To get started with CyberGhost VPN, you first need to visit its official website. This is where you’ll be able to choose your subscription and then download the software to your device (either from CyberGhost’s website or via your online account dashboard). Then, double-click on the installation file and go through the rest of the setup procedure.
What’s important to note is that we didn’t encounter any distractions or promotional offers during the installation. It means that there’s no bundled software or any other annoyances. You get what you pay for, and that’s CyberGhost itself. And finally, you should know that the entire installation process should not take more than a few minutes of your time, no matter what kind of device/platform you use.
CyberGhost VPN offers almost everything you hope to see, and it brings in a few interesting extras as well. Our Score: 10/10.
We’ve come up with a specific set of features that every capable VPN should meet. So, here’s how CyberGhost VPN ranks in this aspect.
VPN Features Checklist
|DNS Leak Protection||YES|
|IPv6 Leak Protection||YES|
|Unlimited Server Switches||YES|
First, you should know that this VPN service covers the basics quite well. When you connect to a secure server, all your Web connection data becomes encrypted. You get a new IP address, and there’s a whole set of underlying technologies that keep you safe on the Internet. For example, anti-fingerprinting technology protects information about your system from leaking. There’s also a kill-switch designed to stop all Web data in case a secure connection drops, thus not leaking your data. And also, DNS and IP leak protection are there to give you an all-new virtual identity.
Now, the latest version of CyberGhost brings some welcome granular controls over your connection. Using ‘Connection Features,’ you can find a set of ON/OFF switches to enhance your Web connection. For example, you can instruct CyberGhost to block ads and malicious websites, prevent online tracking, redirect you to HTTPS by default, and even compress data.
And finally, let’s not forget to mention a new feature called ‘Smart Rules.’ Using this option, you can instruct CyberGhost how to behave in certain situations. For example, you can enable the VPN to launch on system startup and then to connect automatically. You can also instruct CyberGhost to auto-connect when you use an unsecured WiFi network.
CyberGhost VPN brings more than 6,300 servers across 89 countries. Therefore, it ranks quite high on our list. Our Score: 10/10.
Ideally, you want a VPN provider with plenty of servers across the entire planet. And if you want to unblock websites, having the ability to pick specific locations is a huge benefit.
Server Count Info
|Number of Servers||6,300+|
|Number of Locations||110+|
|Number of Countries||89|
|Specific Cities Selection||YES|
By having more than 6,300 servers, you can be sure that you’ll get to browse the Web from any corner of the world. What’s interesting about this VPN service is that it gives you a nice overview of which server to use. For example, you can check how many users are connected to a specific server, how far it is, and what is its current bandwidth usage. Therefore, you can easily see what kind of performance to expect even before you secure your connection.
We also need to praise CyberGhost’s dedication to expanding its server network. We are more than sure that this trend will continue in the future as well, which could be a good reason to invest in one of its long-term subscription plans.
Ease of Use
CyberGhost 7 comes with an all-new UI that looks very polished. There are a few quirks, but it’s easy to use and gives you complete control over your data. Our Score: 9/10.
The all-new CyberGhost VPN (version 7) can be as simple or as complex as you need it to be. It starts with a simple UI that resembles something we expect to see on a mobile device. However, if you click on a small yellow-colored button on the left side, the VPN transforms into a fully-featured application.
On the left side of the interface, we can see different sets of servers. We can check out favorites, review all of the available servers, or check those that are specialized for downloading and streaming. Finally, we have two new options that we discussed in one of the previous segments – Connection Features and Smart Rules.
In the top-right corner, you’ll find a cogwheel icon that takes you to the application’s settings. It is also where you’ll find customer support resources, which are links leading you to the VPN’s website.
The Settings panel is comprised of three tabs: General, Account, and Connection. The general tab lets you enable CyberGhost to automatically start on system startup. You can also check for updates and open the application’s support resources. Then, the Account tab lists the information related to your account – your username, email address, the number of active devices, and similar. And when it comes to the ‘Connection’ tab, this is where you can perform tests to analyze your Internet connectivity.
And finally, let see how to actually use this application – it is quite simple, as you’re about to see. Here’s how this process works:
- Let’s say that we want to access Disney+, which would require us to connect to a server located in the USA. So first, we launch the app and click on ‘For Streaming’ from the left-placed menu;
- Then, we click on a server called ‘United States – Optimized for Disney+’;
- On the right side of the UI, we can click to connect. CyberGhost will take a few moments to connect, and it will show a notification once that happens;
- From here on, we are free to browse and stream Disney+. Once we no longer want to use the VPN, we switch the toggle to OFF. That’s it!
Good to Know – Right now, CyberGhost VPN is testing an all-new beta version of its Windows application. This is going to be the eighth major revision of the software, bringing plenty of privacy-centric tools into a unified UI. You’ll get to connect to servers, review your computer’s security vulnerabilities, do encrypted online searches, and more. There’s no official information on when the new version will be released, but we hope to see it publicly available soon enough.
Media Streaming & Torrenting Support
CyberGhost VPN has a long history of unblocking media streaming websites. It even fully supports P2P traffic via specialized servers. Our Score: 10/10.
We’re happy to say that if you need a VPN to unblock websites, CyberGhost will fully meet your needs. We’ve tested it with several popular media streaming services, so here are our findings.
Media Streaming & Torrenting Support
|Amazon Prime Video||YES|
To make sure its users have a flawless experience, CyberGhost brings a nice range of specialized servers. Many of those are optimized for specific services, and you can access those from the ‘For Streaming’ item on the main menu. This will open a list of servers, indicating their locations and their ability to unblock certain websites. These include Netflix, BBC iPlayer, YouTube, Disney Plus, HBO NOW, ZDF, Crunchyroll, Globo, TF1, ARD, and more. This list of services is being updated from time to time with new options, with the recent addition of SkyGo, BBC One, Player.pl, ORF, and Comedy Central.
As you can see from the table above, media streaming is an easy feat for this VPN provider. Still, it can sometimes slow down your connection, so having a fast connection is always a good place to start. The only hugely popular streaming platform that might give you some problems is Hulu. CyberGhost VPN doesn’t have a dedicated server for Hulu at the moment, but this VPN was previously capable of unblocking this platform.
Finally, just like there are servers optimized for streaming, there are P2P-friendly servers as well. You can connect to those when downloading torrents to anonymize your Web traffic. Besides, these should get you good speeds, so you can download large files as fast as possible.
Security & Privacy
CyberGhost doesn’t collect any data and prevents any leaks – and we completely agree with these statements. Our Score: 10/10.
One of the most important, and in fact, the main reason people use VPNs is to stay secure online, keeping their browsing activity private. CyberGhost VPN does a great job of keeping your Web activity safe. Let’s examine the tool’s security and privacy features in greater detail.
The provider offers AES-256 encryption, which is said to be the strongest encryption that’s commercially available right now. In addition, it utilizes highly secure VPN protocols where OpenVPN leads the pack. In simple terms, you can be sure that third-parties won’t be able to read your data, even if they somehow get to it.
This provider offers so-called “NoSpy” servers. This means that the primary servers not only feature 256-bit AES encryption, they are also located in Romania. So, they are out of the jurisdiction of the 5/9/14 Eyes Alliance. On top of all of this, CyberGhost doesn’t collect any of your data – and it even can’t tell what you’re doing online. It’s safe to say that your online activity will stay off your ISP’s radar.
Just like with do with every VPN we test, we wanted to know if CyberGhost leaks DNS or IP details. So, we’ve used this application to secure our connection, and then we ran a DNS test. Not a single trace of our real identity was revealed online, which is the reason why we gave CyberGhost the highest possible rating in this segment.
Speed & Performance
This isn’t the fastest VPN out there. Therefore, users with fast Web connections will reap the biggest benefits (the one who can handle some throttling). Our Score: 5/10.
When it comes to speed tests, VPNs are often notorious for dramatically reducing the speed of individual Web connections. All network traffic is routed through a usually distant VPN server, which is responsible for possible delays and throttling. Still, you need to know that there’s plenty you can do to speed up slow VPNs. So, let’s check out whether this applies to CyberGhost VPN as well.
First, we needed to check the speed of our ‘naked’ connection. The initial speed test tells us that we got 489.50 Mbps for downloads and 48.63 Mbps for uploads. Now, let’s connect to a nearby server offered by this VPN.
Next, we have allowed CyberGhost to pick the most suitable server based on its own input. After a brief search for the best server, the application told us that there’s a server in the country where we’re located. So, we connected to that server and managed to get 215.01 Mbps for downloads and 38.84 Mbps for uploads.
Then, we have decided to test a server found in the USA, and that was also optimized for Netflix. As you can see, we got 257.43 Mbps for downloads and 43.04 Mbps for uploads. Finally, let’s put all these numbers into a table. This will tell us what kind of performance we can expect from CyberGhost, on average.
|Download Speed||Upload Speed||Speed Reduction|
|Baseline Speed||489.50 Mbps||48.63 Mbps||0%|
|Nearby Server||215.01 Mbps||38.84 Mbps||56%|
|Remote Server||257.43 Mbps||43.04 Mbps||47%|
We conclude that CyberGhost has throttled our Web connection speed by 51.5% – which isn’t ideal. However, we still believe that this is a fair tradeoff considering the numerous features it offers.
CyberGhost VPN has a very useful and highly responsive customer service system. Kudos to their customer support staff! Our Score: 10/10.
Customer service is an essential aspect that you always need to consider when purchasing a VPN. After all, you wouldn’t like to be stranded with software that troubles you, with no support channels or community to help you when you need it the most.
CyberGhost VPN has several support channels. There is even a live-chat functionality, which is useful should you wish to obtain quick answers to your queries. We contacted their support via chat to check their response times and were amazed by their quick responses. Also, you can count on a dedicated help center with plenty of guides and FAQs. All in all, you’ll always get help if you encounter any roadblock.
Finally, CyberGhost is also dedicated to educating its users via a newly released CyberGhost Privacy Hub. This is where you’ll find an array of helpful articles aimed at covering the latest privacy- and VPN-related news, product announcements, and plenty more.
CyberGhost VPN is a bit expensive when compared to some of its peers. However, its long-term plans offer big savings. Our Score: 8/10.
This VPN comes with a whole range of subscription plans. However, they all offer the same set of features. This means that the only difference is in their duration – which means that long-term plans promise to bring the biggest savings. Take a look.
|Total Price||Per Month||Savings|
|36 + 2 Months||$99.00||$2.75||79%|
It is also worth noting that CyberGhost frequently offers special deals and promotions, so it’s wise to keep your eye on the official website of this VPN. However, investing in its long-term plans is always the best option. If you decide to subscribe to CyberGhost, you can pay only $2.75 per month during the 36-month plan (and get two extra months of use).
Then, keep in mind that CyberGhost VPN also offers dedicated IPs – priced at $5.00/month. If you need a reliable connection to a different country, this might be a good solution as dedicated IPs are permanent (this means that you’ll have your own IP at all times). This is especially useful if you plan on accessing highly secure websites from abroad, such as your online bank account.
Lastly, you should know that CyberGhost comes with a free trial. You can take advantage of a 7-day trial period on iOS and Android. And for other platforms, there’s a 1-day free trial. And also, this VPN offers a 45-day money-back guarantee, which seems more than fair. With this said, it’s clear that you have nothing to lose if you decide to try CyberGhost.
Do We Recommend CyberGhost VPN?
There is plenty to love about this VPN service. First and foremost, you can be 100% sure that none of your private data will ever leak online. Then, you can unblock media streaming websites and even download torrents without any limitations. The software is available on all major platforms, and it comes with a brilliant user interface. With all of this said, we gladly recommend it to our readers.
- PROS: A simple initial setup; Highly polished UI design; Present on all major platforms; Powered by advanced technologies; Great for streaming and torrenting.
- CONS: Not the most impressive speeds.
- FINAL VERDICT: 9.2 out of 10.
So, our CyberGhost review concludes with the fact that this tool is one of the best VPNs out there, especially if you seek a simple solution that’s backed by seriously advanced technology. Make sure you’re safe online and prevent your personal information from leaking on the Web. So, go ahead and make sure to subscribe to CyberGhost VPN today!