Zenmate 5 Logo

ZenMate VPN has been on the market since 2013, which is plenty of time in today’s fast-paced world. It comes with numerous promises and claims to be the ultimate VPN for any type of user. Therefore, it’s no wonder why it’s used by 47+ million users, as this VPN claims. However, we know better than to trust any marketing messages, and we’ll take this VPN for a test-ride ourselves. With this said, we welcome you to our ZenMate VPN review!

First of all, let’s take a brief look at the most important aspects of ZenMate VPN. We’re sure you’ll find the following table to be helpful if you’re comparing this VPN to its alternatives. With this said, here are some of the basic things that you need to know.

Quick Facts
Jurisdiction Germany (EU / 14 Eyes Alliance).
Logs Doesn’t collect PII data.
Number of Servers 35+ countries; 2,000+ servers.
Parallel Connections 5
Encryption Standards AES 256-bit; OpenVPN, IKEv2, L2TP/IPSec.
Speed Reduction 28%, on average.
P2P Support YES (copyrighted content is forbidden).
Live Chat Support NO
Supported Platforms Windows, macOS, Android (including Android TV), iOS, Web browser extensions, routers.
Price Starting at $1.75/month.

Get ZenMate VPN

With the basic information out of our way, we’ll continue with our next segment. We test each VPN for their website unblocking abilities, especially with media streaming platforms. The following table will tell you how ZenMate ranks in terms of unblocking such websites.

Media Streaming Support
American Netflix YES
Hulu YES
BBC iPlayer YES
Amazon Prime Video YES
Kodi YES

And lastly, we have just one more table for you. We’ve created the following one for those readers who just want the highlights. Therefore, here’s our opinion after having tested ZenMate VPN for ourselves.

The Bottom Line
Pros Easy to install and use; Fully automated; Unblocks Netflix; Reliable performance; Nicely designed UI; Affordable long-term plans.
Cons Vague privacy policy; Collects some anonymized data; Semi-helpful customer support.
The Final Verdict ZenMate has been recently improved in every imaginable aspect – but there are still a few problematic points. We do recommend it to average home users, though.
Our Score 7.5/10

We are now finally ready to dive deep into everything this VPN offers. So, keep on reading this review if you want to get to know ZenMate VPN in-depth.

ZenMate VPN – TechNadu’s Hands-On Review

We’ll begin by taking a look at ZenMate’s background and jurisdiction. Then, we’ll jump to testing and telling you about a series of different points. If you’d like to know more about this procedure, here’s how we review VPN services.

Background, Jurisdiction & Reputation

Zenmate VPN - Jurisdiction

ZenMate VPN comes from Germany and it was accused of operating in a grey area in the past. It’s definitely still haunted by some ‘ghosts’ from the past. Our Score: 5/10.

When choosing a VPN, you want to know where it comes from. That’s because every country has its laws regarding data privacy that affect you, being a VPN user.

Jurisdiction & Applicable Laws

ZenMate VPN comes from Germany, which has become one of the leading members of the European Union. With this said, this country has two polarizing (yet equally important) sides. On the one hand, it offers strong laws surrounding the protection of private data. On the other hand, it actively collects different kinds of data and is ready to exchange that data with other countries.

You’ve probably heard about GDPR (General Data Protection Regulation). This is a set of laws that apply to the European Union, dictating the way your private data can be collected. Just recently, Germany has entered into a conflict with Facebook and is now actively trying to restrict Facebook’s data collection policies. This tells us that there are ruling individuals who care about protecting your online safety while working within the GDPR limits.

Let’s also not forget to mention some less-than-stellar developments. A while back, Germany’s Vodafone has blocked a series of domains without a court order. And since this country is a member of the 14-Eyes Alliance, it actively collaborates with the USA. Right now, there’s a strong influence from the USA that will most likely prevent Germany from using Huawei’s equipment on a larger scale.

With all of this said, the question is – can you trust ZenMate? Well, this is definitely a grey area. You can only hope that this VPN will oblige to those laws that prevent it from collecting data, and not otherwise. And finally, let’s not forget to mention that ZenMate was acquired by Kape Technologies in October 2018. This company owns CyberGhost VPN, known for its user-friendly policies.

Previous Data Leaks

Upon doing background research on ZenMate, we’ve discovered plenty of interesting information. For example, there was a bit of confusion back in 2017 when ZenMate failed to explain the strange behavior of its macOS client. This was the first sign that something odd might be happening.

Then, in March 2018, a team of independent researchers found that ZenMate VPN has minor data leaks. And not long after, a serious vulnerability was found in ZenMate’s extensions. At the time, it was estimated that around 3.5 million users were affected.

As you can see, ZenMate does have some ghosts from the past. To decide whether using this VPN is the right thing to do, make sure to read this entire review.

Supported Platforms & Devices

Supported Platforms by Zenmate VPN

This VPN can be installed on computers and mobile devices. Also, Web browsers and routers on this list as well. Our Score: 8.5/10.

Now, let’s check out what kinds of platforms and devices this VPN supports. To get a brief overview, take a look at the table found below, where we’ve listed the platforms supported by ZenMate VPN via native applications.

Platform Compatibility
Desktop Platforms Windows, macOS.
Mobile Platforms Android, iOS.
Web Browsers Chrome, Firefox, Opera.
Routers OpenVPN-compatible routers.
Other Devices Android TV.

As you can see, ZenMate covers plenty of popular platforms. In terms of computers, you can use it on macOS and Windows – when it comes to its native apps. You can also use it on Linux computers, but you’ll have to rely on a manual configuration for this purpose.

Next, we have Android and iOS, which are also covered by native apps. It’s also interesting to note that a number of Web browser extensions are present. However, these work as proxies. This means that you should avoid them if you can, as these are somewhat limited. Therefore, going for a native app should always be the top priority.

Another important thing – you can install ZenMate VPN on a range of routers. You’ll get OpenVPN configuration files for this purpose, which means that you need a compatible unit. By installing this VPN on your router, you’ll use only one free slot – no matter how many devices you connect. This means that you’ll have four additional slots, so you can use the VPN on-the-go as well.

Installation & Initial Configuration

Zenmate VPN Installer

ZenMate VPN comes with an unbelievably simple installation method. It takes only a few seconds of your time – so even first-timers won’t have any trouble. Our Score: 10/10.

As you can guess, getting started with ZenMate first includes getting a subscription to this VPN. After selecting a subscription plan and paying for it, you’ll get your username and password. This is when you can download ZenMate’s official app from its website. For this purpose, you can log-in to your account on the official website, and download the correct software version from the ‘My Devices’ tab.

ZenMate’s installation file comes in at around 8MB (on Windows), which means it’s pretty lightweight. To get started, double-click on the file you’ve just downloaded. Depending on your user privileges, you might be asked to authenticate this procedure. Once you do so, you’ll see the log-in screen of ZenMate VPN. Supply your user credentials and you’re ready to go.

Zenmate Installation in Progress

As you can see, this VPN doesn’t have a traditional installation method with numerous steps that you have to go through. In fact, it completely eliminates it. From the moment you double-click on the installation file, it will take a few seconds until everything is sorted out. This is when you’ll see the log-in screen. Therefore, we believe this to be one of the simplest installation methods we’ve encountered so far.

Prominent Features

List of Prominent Features Zenmate VPN

ZenMate brings a nice set of basic features and even some interesting extras. You can also be protected against malware, ads, and trackers. Our Score: 8.5/10.

After going through dozens of VPNs, we know a thing or two about what kinds of features to expect. Therefore, we’ve come up with a list of features that every powerful VPN needs to have. Let’s see if ZenMate meets our criteria.

VPN Features Checklist
DNS Leak Protection YES
IPv6 Leak Protection YES/NO
Kill-Switch YES
Ad-Blocker, Anti-Malware YES (ZenMate Web FireWall)
Unlimited Server Switches YES
Unlimited Bandwidth YES
Unlimited Data YES

When it comes to protecting you against data leaks, ZenMate includes a DNS protection. And your IPv6 traffic will be protected as well, but note that you’ll have to disable IPv6 manually. This is something that many VPNs do, and it has become increasingly hard to find a solution with full and native IPv6 support.

Among more advanced features, you will find a kill-switch. This feature disables your Web connection if your VPN connection becomes compromised or unstable. Also, you need to know that ZenMate doesn’t offer split-tunneling support. Therefore, it does go into the territory of advanced VPN features, but not by much.

We also need to tell you that ZenMate VPN offers powerful ad-blockers and similar types of software. However, these tools are not built into this VPN. Instead, these are Web browser extensions that you can install and use, without having to pay extra. To eliminate trackers, ads, and malware – you need to install the ZenMate Web FireWall extension. And also, there’s something called ‘Identity Shield’ that built-into the VPN solution, letting you know if your email appears in a breached database.

Server Count

List and Map of Zenmate Servers

ZenMate VPN now comes with more than 2,000 VPN servers – which seems plenty. This is one of the biggest changes that happened to this VPN recently. Our Score: 8/10.

Next, we’re going to check what kind of server network you can expect. In general, you’ll want a huge number of servers spread across the entire globe – which is what top-rated VPNs offer.

Server Count Info
Number of Servers 2,000+
Number of Locations 35+
Number of Countries 35+
Specific Cities Selection NO
Unlimited Switching YES

As you can see, ZenMate VPN currently offers 2,000+ servers. In comparison, top-rated VPNs come with 5,000+ servers. So, you’d think that this difference is drastic. However, having 2,000+ servers under your fingertips will most certainly meet the needs of even the most demanding users. And also, it’s worth knowing that ZenMate VPN has come a long way during the recent year or so, always adding a bunch of new server options.

What’s problematic is that ZenMate doesn’t offer specific locations or cities. This means that you can only click on a specific country, and this VPN will connect to an ‘optimal’ server. Since some Web services support only specific regions (within a single country), you can’t count on accessing those. This is certainly a major downside.

To end this segment on a positive note, ZenMate comes with no restrictions. You can switch between different servers with ease and at any moment. And you should also know that ZenMate VPN is not available in certain countries with rigorous Web filters including China, Iran, Turkey, Pakistan, Saudi Arabia, and the UAE.

Ease of Use

Home Screen UI Zenmate

ZenMate VPN now comes with a brand-new UI that looks modern and is easy to use. A major improvement over the previous version. Our Score: 9/10. 

The first time you open this VPN, you’ll see a tall window in the bottom-right corner of the screen. This is actually a very thoughtful continuation of a previous UI design that used to power ZenMate. However, the newly designed UI comes with a modern interface and this is now a free-floating window. On the left side of the window, you’ll see a series of arrows that can expand ZenMate’s UI, which is when you’ll recognize its resemblance to CyberGhost VPN. So, let’s talk about the fully unfolded UI of this VPN.

Zenmate UI While Connecting to Server

On the left side, you’ll see a series of categories of different servers. There’s your list of favorites, and then you can check the full list of servers, or find specialized servers for torrenting and streaming. To connect to a server, simply double-click on any country’s name in the central portion of the UI.

My Account Panel UI Zenmate VPN

At the bottom, there are two additional menu items. The first one is called ‘My Account’ and this is where you can check the details of your subscription. Aside from showing your username, you can see how many devices are registered with your account, as well as how many days are left before your subscription is renewed.

Connection Settings UI Zenmate

The second item in the bottom-left corner is where you’ll find various types of settings. The first tab, named ‘General’, allows you to choose from different UI languages, enable/disable the built-in kill-switch, or set the application to launch during system startup. The ‘Connection’ tab lets you select a VPN protocol, use random ports when connecting, and protect your data against DNS and IPv6 leaks.

Zenmate Specialized Streaming Servers UI

All in all, the latest version of ZenMate VPN comes with a major improvement in terms of its UI. This is now a modern-looking VPN solution that’s really easy to use. Even though there isn’t plenty of fine-tuning available, we think that the majority of users are going to love it, nonetheless.

Media Streaming & Torrenting Support

Zenmate VPN Unblocks Netflix USA

ZenMate VPN can unblock a wide range of streaming platforms. Also, it helps you download (legal) P2P files via specialized servers. Our Score: 9/10.

So, does ZenMate VPN work with Netflix? We’ve tested this service by trying to access the world’s most popular streaming platforms, and here are the results.

Media Streaming & Torrenting Support
Netflix US YES
Hulu YES
BBC iPlayer YES
Amazon Prime Video YES
Torrenting (P2P) YES (legal P2P files only).

As said earlier, ZenMate VPN and CyberGhost VPN are now owned by the same company. Therefore, it’s not that surprising to see ZenMate receiving a boost when it comes to unblocking media streaming websites. Previously, this VPN was semi-successful in unblocking certain platforms. However, that’s no longer the case. You can now easily unblock Netflix, Hulu, Amazon Prime Video, Eurosport, Comedy Central, RTL, Globo, Europe1, Channel 4, and many other TV channels and streaming platforms.

When it comes to torrenting, ZenMate can also be of help. However, we must underline the fact that this VPN’s ‘Terms of Use’ document strictly forbids downloading copyrighted files. In other words, you are free to download legal torrents. What this implies is that some kind of monitoring is done by ZenMate VPN. In case it detects you downloading copyrighted files, your account may be suspended or deleted. Therefore, we strongly recommend sticking to the safe side of the law.

Security & Privacy

Privacy Policy Zenmate

This VPN is backed by powerful VPN protocols. However, all of this is undermined by its vague and at times alarming Privacy Policy. Our Score: 5/10.

Even the most attractive features mean very little if you can’t trust a VPN with your data. This is why we’ll inspect ZenMate VPN from three different perspectives. Here’s what you need to know.

Supported Encryption Protocols

In terms of encryption, ZenMate is using 128-bit AES for their Web browser extensions. However, its native apps come with a higher level of encryption – AES-256 bit. This is considered to be the industry standard these days.

Depending on your platform, ZenMate also comes with an array of VPN protocols. For its Windows client, it offers IKEv2 and L2TP. And on macOS, it comes with IKEv2. There’s also OpenVPN involved as well, which is perhaps the strongest VPN protocol at the moment.

All in all, ZenMate is truly equipped with everything you’ll need in terms of security. Of course, we’ll do a DNS leak test soon, to see if all those protocols are watertight.

Logging Policy

When you visit this VPN’s website, you’ll see claims saying that they don’t collect your data. However, we know better than to trust those claims, which is why we’ve taken a close look at its privacy policy. And this is where we’ve discovered plenty of interesting information.

ZenMate is capable of collecting data related to your operating system, Web browser, dates and times of access to every Web site, information about your ISP, and ‘similar data and information’. This might sound alarming, but none of this information is tied to your username. In other words, this information is anonymous, and it’s used for diagnostic purposes.

Upon further research, we’ve seen that ZenMate records your IP address the moment you register for a new account. The reason or this is to prevent any misuse of this VPN’s services. Also, their privacy policy says that they’ll use your IP address to ‘investigate committed offenses’.

As you can see, ZenMate VPN isn’t really a no-logs VPN. And what’s more alarming, it comes with a very vague privacy policy which leaves plenty to be desired. Even though there aren’t any reports of ZenMate using personal data for malicious purposes, we can’t recommend it to those looking for the highest level of online anonymity.

DNS Leak Test

Zenmate VPN Passes DNS Leak Test

As you can see from the screenshot above, no DNS leaks were detected. Our IP address stayed hidden at all times, and third-parties could only see what ZenMate was presenting them.

Speed & Performance

Netflix Streaming via Zenmate VPN

Even though ZenMate VPN isn’t the fastest VPN out there, it comes with reliable and stable performance. Our Score: 7.5/10.

Next, we’re going to test ZenMate’s performance. For this purpose, we’ll first test the speed of our Web connection, without using this VPN. Then, we’re going to connect to both nearby and remote servers – which, as a result, will show us if there’s any throttling.

Zenmate VPN - Baseline Stats
The performance of our ‘naked’ Web connection.

We’ve started with our ‘naked’ Web connection, to establish the baseline data. Upon doing a speed test, we got 147.80 Mbps for downloads and 9.31 for uploads. Now, let’s launch ZenMate and see what kind of performance it brings.

Romania Server Performance Zenmate
The performance of a nearby ZenMate VPN server.

As we do in our every review, we’ll start with connecting to a nearby server. We’re located in Europe, and ZenMate decided to connect us to a server in one of our neighboring countries. After doing a speed test, we got 116.90 Mbps for downloads and 9.19 Mbps for uploads.

USA Server Performance Zenmate
The performance of a remote ZenMate VPN server.

Then, we wanted to test the performance of a remote server. In our case, that would be a server located in the USA. This time around, we got 95.77 Mbps for 6.87 Mbps.

Download Speed Upload Speed Speed Reduction
Baseline Speed 147.80 Mbps 9.31 Mbps 0%
Nearby Server 116.90 Mbps 9.19 Mbps 20.9%
Remote Server 95.77 Mbps 6.87 Mbps 35.2%

In conclusion, we can say that ZenMate throttled the speed of our Web connection by 28% on average. Even though this isn’t a terrible result, you can find VPNs that bring faster Web speeds without you having to pay more.

Customer Support

Customer Support Portal Zenmate VPN Website

There are ways to get help, but all of those support channels are half-baked. You really need to be determined to have your issue resolved in a timely manner. Our Score: 5/10.

When paying for a service, you expect it to be fully accessible 100% of the time. However, being highly technical solutions, VPNs can face certain issues from time to time. That’s why you’ll want to know what kind of support you’ll be getting.

  • Installation Guides: There’s a set of helpful installation guides covering pretty much any version of ZenMate. These aren’t the most in-depth guides we’ve seen, but they should do the job of letting you know all the ins and outs of installing ZenMate.
  • FAQ: There are several dozens of questions answered on ZenMate’s website. They range from specific troubleshooting question, up to payment-related ones. However, they seem to be scattered across the website, without a clear categorization.
  • Support Tickets: Finally, there’s a way to send an official inquiry. You can open a support ticket by filling out a form (on the website’s support page), where you can explain your problem. Prepare to wait up to 48 hours before a response arrives.

Pricing

Link to Zenmate Pricing Page

ZenMate comes with highly affordable long-term plans that certain undermine their competition. However, its monthly plan is far from being affordable. Our Score: 7/10.

Just like other VPNs on the market, ZenMate VPN is offering several subscription plans. All of those come with the same feature set – the only difference is in their duration and price.

Total Price Per Month Savings
1 Month $9.99 $9.99 0%
6 Months $20.94 $3.49 65%
12 Months $21.00 $1.75 82%

We can see that ZenMate is doing its best to steer you towards its long-term plans. The monthly subscription costs $9.99, and we can say that it’s far from being affordable. In comparison, top-rated VPNs are usually priced at around $10 per month, but these bring a powerful set of advanced features (which is something that ZenMate VPN lacks). However, the situation changes dramatically upon taking a look at this VPN’s 6-month and 12-month plans.

You can save up to 65% if you buy ZenMate’s 6-month plan. Or even better, save up to 82% on ZenMate by getting its 12-month plan. However, please note that you’ll be charged $21.00 for the first year only (which then goes up to $42.00 per year).

Before you decide to get a subscription, keep in mind that there’s a 30-day money-back period, which seems generous enough. If you change your mind, you can ask for your money to be returned. And finally, you can pay for the subscription via PayPal, credit cards, and numerous other third-party payment processors. As you can see, there’s no support for cryptocurrencies.

Do We Recommend ZenMate VPN?

Link to Zenmate VPN Website

After everything said in this article, it’s clear that ZenMate is a mixed bag. It has proven that it can protect your data and can even unblock Netflix. However, we can’t recommend it to those who want to download torrents. And lastly, there’s that questionable privacy policy which prevents us from recommending it to privacy-conscious users.

  • PROS: Very easy installation; Fully automated VPN solution; Unblocks Netflix and other streaming platforms; No DNS leaks; Strong encryption; Capable VPN protocols.
  • CONS: Collects some data; Limited server network; High-priced monthly plan.
  • OUR SCORE: 7.5 out of 10!

In case you believe this VPN could be a good pick for you, don’t hesitate to check out ZenMate VPN in greater detail. The provided link will take you to the VPN’s official website, where you can review its features, check its pricing, and more.

Finally, we’d like to ask you to share this article online. And to stay on top of the latest VPN-related news, you can follow us on Facebook and Twitter. Thanks!

REVIEW OVERVIEW
Background, Jurisdiction & Reputation
5
Supported Platforms & Devices
8.5
Installation & Initial Configuration
10
Prominent Features
8.5
Server Count
8
Ease of Use
9
Media Streaming & Torrenting Support
9
Security & Privacy
5
Speed & Performance
7.5
Customer Support
5
Pricing
7