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How to Cancel Your NordVPN Subscription and Get a Refund in 2024

Written by Novak Bozovic
Last updated March 25, 2024

NordVPN is the top choice among VPN users because of its generous 30-day money-back guarantee, which allows its subscribers to get a refund within 30 days if they’re not satisfied with the service. However, many users don’t know how to cancel NordVPN and get a refund.

Similarly, some users aren’t aware of NordVPN’s refund policy and don’t know about scenarios in which they won’t get their money back after canceling. The truth is that NordVPN is obliged to refund your money if you’re eligible. That said, refunds are not issued for purchases via gift cards or prepaid cards and renewals of ongoing subscriptions.

In this article, we will teach you how to cancel your NordVPN subscription and get a refund and what to remember before canceling. We will also discuss whether NordVPN provides refunds and under what conditions you can’t request a refund. In the end, there’s a round of FAQs.

How to Cancel NordVPN Subscription and Get a Refund?

To cancel your NordVPN subscription and get a refund on NordVPN, you need to turn off auto-renewal from your account’s billing settings and generate a refund request via customer support. Let’s look at the exact steps: 

  1. Log in to your NordVPN Account using a Web browser.
  2. Open the Billing > Subscriptions tab from the left bar.
  3. Billing Section NordVPN Account
  4. Click on Manage > Cancel Auto-Renewal.
  5. Return to NordVPN’s website (any page will do).
  6. Click on the chat icon at the bottom to initiate a live chat session. 
  7. Getting a Refund on NordVPN via Live Chat
  8. Answer all questions and provide the necessary details as requested.
  9. Your refund request will get approved if you’re eligible. 

To get a refund, you must cancel NordVPN within 30 days of getting your subscription. If you’re eligible, customer support agents will approve your request, and you’ll get your money back from NordVPN within 5-10 business days, depending on your bank’s processing times. 

Cancel NordVPN Subscription on Android Devices

You can cancel your NordVPN subscription on Android via the Google Play Store. It’s a straightforward procedure, so let’s see how you can do it. 

  1. Open the Google Play Store and sign in if needed. 
  2. Tap on your profile picture in the top right corner. 
  3. Choose Payments & Subscriptions > Subscriptions.
  4. Tap on NordVPN
  5. Choose “Cancel Subscription.
  6. Pick your reason for canceling > Continue.

To get a refund, contact NordVPN’s customer support via email or live chat. However, you’ll get your money back only if you request a refund within 30 days of purchasing a subscription.

Cancel NordVPN Subscription on iOS Devices

You can cancel NordVPN on iOS and iPadOS devices from the settings. To do it, follow the steps below: 

  1. Open the Settings app on your device. 
  2. Tap on your profile icon at the top. 
  3. Open “Subscriptions” from the menu. 
  4. Tap on NordVPN.
  5. Choose “Cancel Subscription.”

If you purchased NordVPN through the App Store, you need to request a refund by contacting Apple Support. You can’t get a refund on NordVPN directly from its support.

Cancel NordVPN Subscription by Email

To cancel NordVPN by email, you need to contact NordVPN’s customer support. However, your email address should be the same as the one associated with your NordVPN account. Let’s look at the steps involved. 

  1. Start writing an email to [email protected].
  2. Type “Request for refund” in the subject line. 
  3. Provide details in the body, like your username, purchase date, and amount paid.
  4. Mention the reason why you want to cancel NordVPN and get a refund.
  5. If you’re eligible, your refund will be approved, and you’ll get an update via email.

Cancel NordVPN Subscription Through Live Chat

You can also cancel NordVPN subscription through the live chat by accessing it from your account page. Let’s see how you can do it. 

  1. Access your NordVPN Account using your Web browser.
  2. Click on the chat button at the bottom of the dashboard to initiate a chat. 
  3. Type “Live Chat” in the chatbox, and the chatbot will ask you to choose a department.
  4. Choose “Billing” from the list of options and wait for a human agent. 
  5. Provide your NordVPN-associated email and answer other questions.
  6. Mention that you want to get your money back in order to initiate a refund.
  7. Wait for the confirmation. 

Your cancellation request will be processed immediately. However, it may take up to 5 - 10 business days before you get your money back after your refund gets approved.

Cancel NordVPN Subscription for Cryptocurrency Payments

To cancel NordVPN and get a refund on NordVPN crypto payments, you can reach out to their support via live chat or email. Here’s the step-by-step process: 

  1. Start writing a new email to [email protected].
  2. In the subject line, type “Cancellation and Refund - Paid with Cryptocurrency.”
  3. Add details like your username, purchase date, crypto amount, and wallet address.
  4. State the reason why you want to cancel NordVPN and get a refund. 
  5. Send the email and wait for a confirmation. 

Things to Remember Before Canceling Your NordVPN Subscription

Before you cancel your NordVPN subscription, there are a number of things you need to keep in mind, including the refund policy, payment cycle, resolving technical issues, and backing up your data. Let’s discuss each of these in detail. 

Can I Get a Refund for a NordVPN Subscription?

Yes, you can get a refund on NordVPN by submitting a request to their support team via live chat or email. However, to be eligible, you need to cancel NordVPN within 30 days of your purchase. Also, you can’t request a refund on a recurring subscription, such as after a renewal.

You can get money back from NordVPN by submitting a request via email to the following address: [email protected]. Type “Refund Request” in the subject line and provide the details in the email’s body, such as your NordVPN username, purchase date and amount paid, and your reason for a refund. 

What Happens to My Data After I Cancel the NordVPN Subscription?

After you cancel your NordVPN subscription, your account will be deleted at the end of the billing cycle, but your data will remain stored. This data consists of the information associated with your account, such as your username. 

To permanently delete all your personal information, you can write an email to NordVPN’s customer support. Other than this, NordVPN does not record or keep any data related to your activities on the Internet, as it has a solid no-logs policy. 

In its privacy policy, NordVPN has mentioned collecting only a limited amount of anonymized data to improve the service and prevent fraud and abuse.

Reasons Why You Might Not Get a Refund from NordVPN

There are several reasons why you may not get a refund even if you cancel NordVPN, such as subscribing via a third-party, prepaid card, or gift card. Additionally, you won’t be eligible if you violate its terms of service or if the 30-day money-back guarantee has expired. Let’s discuss each of these in detail. 

Final Thoughts

The process to cancel NordVPN depends on how you purchased the subscription. If you bought it on Android or iOS, you need to cancel it from the Play Store’s Subscriptions or iOS Subscriptions. In other cases, you can cancel it from the NordVPN account page by opening it on any browser or by contacting customer support.

It is important to remember that NordVPN offers a 30-day money-back guarantee, and you can get a refund within this period. After that, you will not be eligible for a refund. That said, we recommend Surfshark as an alternative to NordVPN, as it offers the same money-back guarantee as NordVPN but also has a 7-day trial on more devices.

FAQ

Can You Cancel NordVPN Subscription Anytime?

Yes, you can cancel your NordVPN subscription anytime you want. However, if you want a refund, you can get it within 30 days of subscribing. 

How Do I Get a Refund From NordVPN?

To get a refund from NordVPN, you must contact customer support. You can do it via their live chat feature or email. However, if you got NordVPN through the Apple Store or a reseller like Amazon, you must request a refund from that platform.

Does NordVPN Have a Money Back 100% Guarantee?

Yes, NordVPN has a 30-day money-back guarantee. As long as you have not violated any terms of service, you can get a refund up to the 30th day of your purchase. After that, you will not be eligible for refunds.

Can I Still Use NordVPN After I Cancel My Subscription?

Yes, you can use NordVPN until the end of your billing period after canceling your subscription. After the billing period ends, your account will no longer remain active. 

We hope this article helped you cancel your NordVPN subscription and request a refund. Don’t forget to share your experience with us in the comments.



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