As noted in our NordVPN review, this VPN service comes with a 30-day money-back guarantee. Therefore, if you aren't happy with what this VPN offers (and we have to admit that it offers a lot), you could have your money returned without any questions asked. With that said, let's show you how to cancel your NordVPN subscription and get a refund in 2021.
If you’ve purchased your subscription directly from NordVPN (via its website), you can get a refund without any issues. However, if you’ve purchased your subscription via the Play Store or iOS App Store (use the provided links to learn how to cancel your subscription), you won't be eligible for a refund directly from NordVPN. That’s the case with any VPN, and NordVPN is no different.
Step #1: Access Your NordVPN Account
The company behind NordVPN no longer offers a single digital service – which is why there’s now a centralized place to review your Nord-related subscriptions (which includes NordVPN, NordPass, and NordLocker).
With that said, your first step is to log in to your Nord Account (via Nord’s official website). Use the provided link and then select 'Log In With Nord Account.' Next, supply your username or email address, and then proceed to provide your password (you can also use a digital code for that purpose, which you’ll get to your email address).
After a few seconds, you’ll see an overview of your Nord-branded services. More precisely, it should say 'NordVPN' on the left-hand side, in the 'Services' section.
Step #2: Terminate Your Subscription
Now, you need to proceed to terminate your subscription. Keep in mind that NordVPN doesn’t let you terminate your subscription instantly. Instead, you need to turn off the automatic renewal of your subscription. That’s the first step towards getting a refund.
So, proceed to select 'Billing' on the left-hand side. That’s where you’ll find information about your currently active subscription(s), including the option to turn off the automatic renewal.
Step #3: Contact NordVPN’s Support & Get a Refund
Once you cancel your NordVPN subscription, it’s time to get a refund. Once again, keep in mind that NordVPN offers a 30-day money-back guarantee, which applies only to purchases made directly via NordVPN’s website.
To get a refund, you need to contact NordVPN’s customer support. The fastest way to get this done is via live chat. So, go ahead and click on the button labeled 'Live Chat' in the 'Need Help?' section. Then, describe that you’d like to get a refund and say that you’ve already disabled the automatic renewal.
A NordVPN customer support agent will ask why you want to cancel your NordVPN subscription and get a refund. So, if you want to explain, feel free to do so. And then, your request will be noted, saying that NordVPN will issue a refund within five to ten business days, based on your bank service transferring speed.
Those would be the three steps to cancel your NordVPN subscription and get a refund. In case you have any questions, feel free to post your comment below. And lastly, thank you for reading!