Private Internet Access is one of the oldest VPNs out there, which tells a lot right off the bat. The VPN industry is a rapidly evolving field, and we can see new technologies being released every single year. So, staying on top of all those developments must mean that Private Internet Access is a trustworthy VPN, right? Well, let’s check this VPN service out and answer that question.
Upon taking a quick look at Private Internet Access (PIA), we can see that this VPN is offering plenty of high-end features at a very affordable price. However, to truly get to know what this VPN is capable of doing, you must take a more in-depth look. And the best way to do this is by reading a hands-on review, just like this one. With this said, we wish you a warm welcome to our Private Internet Access review!
So, let’s start with the basics. The following table will show you some quick information about PIA, which might come in handy if you’re comparing this VPN to some other solution.
|Jurisdiction||The United States (5-Eyes Alliance).|
|Logs||No connection logs; No activity logs.|
|Number of Servers||3,300+ servers in 45 countries.|
|Encryption Standards||AES-256; OpenVPN, PPTP, L2TP/IPSec, WireGuard.|
|Speed Reduction||48.5% on average.|
|Live Chat Support||YES (not 24/7).|
|Supported Platforms||Windows, macOS, Linux, Android, iOS, Web browser extensions, routers.|
|Price||Starting at $2.85/month.|
We also test each VPN for its media streaming capabilities. So, if you’d like to know if PIA can unblock the most popular media streaming websites, take a quick look below.
Media Streaming Support
|Amazon Prime Video||YES/NO (unpredictable)|
And for those who are in a rush, we’ve prepared a set of our conclusions (after having reviewed PIA). So, here are the biggest pros and cons of this VPN service.
The Bottom Line
|Pros||Easy installation; Polished UI; Huge server network; Unblocks Netflix; No past data leaks.|
|Cons||Based in the USA; Not the fastest performance.|
|The Final Verdict||PIA shows a lot of promise and it has proven its dedication to protecting its customers. Aside from a few downsides, it’s easy to recommend this VPN.|
With the most important highlights behind us, we’re now ready to present our full hands-on review of Private Internet Access. We’ll be going deep into investigating this VPN, so keep on reading, as plenty of useful information is on your way.
Private Internet Access – TechNadu’s Hands-On Review
We start by checking background information about VPNs, and then we go over the actual application itself – and this procedure applies to PIA as well. If you’d like to learn more about how we review VPNs, click on the provided link.
Background, Jurisdiction & Reputation
PIA comes from the USA, which certainly isn’t ideal. However, it has proven before that it doesn’t collect data, and therefore can’t share it with third-parties. Our Score: 8.5/10.
Want to know where this VPN comes from, and how that affects its subscribers? We’ve done in-depth research, and here are our findings.
Jurisdiction & Applicable Laws
London Trust Media currently owns private Internet Access, but that should change soon enough. This company owns a large selection of privacy-related brands covering different types of software, online publications, and more. Some of the most prominent brands owned by London Trust Media are Linux Journal (which is no longer available), BlockExplorer, FreeNode, Kore Asian Media, and a new cryptography-based search engine called Private.SH. And the most important piece of information – this company’s corporate offices are located in Denver, Colorado.
Even though PIA isn’t proudly showcasing its true location on the home page, it’s not hiding it either. We can understand that since the USA is perhaps one of the least desirable countries in the world for VPN businesses. After all, there’s the 5/9/14-Eyes Alliance, and there was plenty of talk about Edward Snowden’s revelations. It’s safe to say that the USA is capable of collecting even the most personal data of its citizens, which makes us question whether we should trust PIA in the first place. However, we do believe it has proven many times before that it truly cares about its customers, as well as that it doesn’t collect a single file on your VPN usage.
Now, here comes another important piece of information. Just recently, Kape Technologies announced its intention to acquire Private Internet Access. This process is expected to end sometime in the first half of 2020, which is when London Trust Media will become a part of Kape Technologies. Interestingly enough, this company already owns CyberGhost VPN and ZenMate VPN, both of which are high-rated VPN services.
Previous Data Leaks
Yes, this VPN is located in the USA. However, that doesn’t mean that PIA is actively sharing your personal data with third-parties. In fact, there are no records of PIA providing access to third-parties or leaking any personal information whatsoever.
In 2018, this VPN was forced by the FBI to hand over personal files of an individual using PIA. However, this company proved that it doesn’t have anything to give, which means that it’s not collecting information that could identify what you do online. This was a big win for PIA and their ‘no-logging’ policy.
Supported Platforms & Devices
PIA has done a wonderful job of supporting all popular (and less popular) platforms, including desktop and mobile platforms, and routers as well. Our Score: 10/10.
Check out the following information to learn more about the currently offered applications and software by Private Internet Access.
|Desktop Platforms||Windows, macOS, Linux.|
|Mobile Platforms||Android, iOS.|
|Web Browsers||Google Chrome, Mozilla Firefox, Opera.|
|Routers||DD-WRT, Tomato, and other compatible units.|
|Other Devices||Windows Phone, Chromebook, Fire OS.|
Private Internet Access supports a wide range of platforms and devices, including all of the currently popular ones. When it comes to desktop systems, you can use it natively on Windows, macOS, and Linux. Also, even quite old machines should run PIA with no issues whatsoever.
To protect your Web browsing on-the-go, you can rely on native apps for iOS and Android. And among other devices, owners of Chromebooks and Fire OS devices (like Kindle and Fire TV Stick) can take advantage of PIA. Lastly, you can use this VPN on a wide range of compatible routers, and you can find some nicely explained installation guides for each supported model.
Let’s also not forget to mention that you can install PIA on an unlimited number of devices, but you can use it on up to 10 devices at the same time, which seems generous enough.
Installation & Initial Configuration
You can download, install, and begin using PIA in less than one minute. The installation process is very simple and doesn’t come with any complications. Our Score: 10/10.
Getting started with PIA is incredibly easy. The first step is to sign up for a new account, where you’ll need to pick a subscription plan along the way. Once you receive your credentials, proceed to download the official app from PIA’s website.
PIA has done a wonderful job of eliminating any installation steps – at least on Windows and macOS. You download its application, open the installation file, and PIA will be ready to use within a few seconds. You’ll see a log-in screen where you need to use your credentials, and it’s all smooth sailing from there.
When it comes to other platforms, the procedure is very simple as well. In case you get stuck along the way, you can always return to PIA’s website and read installation guides. All in all, this is a very easy and straightforward process.
Even though PIA comes with a strong and very interesting feature set, it does things a bit differently. Still, it is a very capable and reliable VPN solution. Our Score: 9/10.
PIA has been on the market for a long time now, which means that they’ve had their shot at creating a compelling feature set. Now, let’s see how well PIA meets our criteria.
VPN Features Checklist
|DNS Leak Protection||YES|
|IPv6 Leak Protection||YES (via blocking)|
|Ad-Blocker, Anti-Malware||YES (limited)|
|Unlimited Server Switches||YES|
As you can see from the table above, PIA covers the basic features well. It protects you against DNS leaks that could jeopardize your personal data. Then, it comes with a built-in kill-switch that keeps you protected if your VPN connection becomes unstable. And also, you can use it with no limitations in terms of data, server switches, and bandwidth.
When it comes to IPv6 leak protection, you should know that PIA actually disables IPv6 traffic while you’re using the VPN. Therefore, it doesn’t offer proactive protection but instead disables this feature altogether. And when it comes to its ad-blocking features, this one also works in an enhanced way. Instead of actively blocking ads on websites, it uses a list of fraudulent URLs and stops you from accessing those.
It’s also worth mentioning that PIA supports split-tunneling as well, which is a feature that can be found in its desktop applications. You can use PIA to set applications that can bypass the VPN tunnel and use your ‘regular’ Web connection instead, which is what split-tunneling is essentially about.
With over 3,300+ servers on offer, Private Internet Access offers a lot. Its servers are placed in strategic locations, and you can even connect to specific cities. Our Score: 9/10.
VPNs that offer a large number of servers can more easily accommodate numerous users at once. This also shows their dedication to expanding their feature set. So, here’s how Private Internet Access ranks in this aspect.
Server Count Info
|Number of Servers||3,300+|
|Number of Locations||60+|
|Number of Countries||45|
|Specific Cities Selection||YES (for some countries)|
It’s evident that PIA offers plenty of servers. In fact, you can find this VPN on our list of VPNs with the highest server count. We’re talking about more than 3,300 servers here, so there’s plenty to choose from. However, it’s also important how many countries are covered by PIA’s servers – and this is where this VPN doesn’t disappoint either.
In addition, PIA’s servers are strategically placed in 45 countries across the world. You are free to browse the list of available countries and servers at any moment, and you can see helpful real-time stats before connecting. Let’s also not forget to mention that you can connect to specific cities within certain countries, such as the USA, Canada, Germany, the UK, and Australia. And as you can expect, you are also free to switch between different servers at any moment, which is included in the subscription cost.
Ease of Use
PIA comes with a brand-new UI design that looks great on both small and large screens. There are a few annoyances here and there, but nothing overly serious. Our Score: 9/10.
First of all, you should know that once you install it, PIA becomes part of your taskbar. It means that it’s not a free-floating window, which might be annoying to some. However, you won’t interact with it frequently (only to connect and disconnect from secure servers), so it’s not a big downside.
When you activate PIA’s window, you’ll see its ‘short’ version. It allows you to quickly select a server and connect, and it provides some basic information like your real IP and your VPN (virtual) IP address. To expand this information, you can click on the arrow found at the bottom. This lets you connect to specific locations quickly, check the real-time performance and data usage, and there’s a quick setting panel, among other helpful features.
At any moment, you can ‘bookmark’ any of these segments if you want them to become part of the ‘main’ UI. It means that PIA brings a nice level of customization, and you don’t have to use its default UI. And let’s not forget that you can choose from two themes (dark and light), both of which look amazing.
When choosing a server, you’ll be presented with a sizeable list of countries. You can mark any of those as your favorite, so you can easily connect to it in the future. And PIA also provides an option to connect you to the best available server, which depends on your physical location. We’ll be testing this option soon, so make sure to stick with us until the end of this Private Internet Access review.
Lastly, don’t forget to take a peek behind the ‘three dots’ icon, found in the top-right corner. This is where you can check additional options and settings. So, here’s what to expect here:
- General: This is where you can set Private Internet Access to launch on system startup and automatically connect to a specific server. Then, you can choose from more than a dozen different languages and switch between different themes.
- Account: If you’d like to see when your subscription is due to expire, this is where you can check that information. You’ll also find links that let you manage your account and log out.
- Privacy: Two options are present here. You can enable the VPN’s kill switch or turn on PIA MACE, which is the VPN’s feature that blocks malicious domains with aggressive ads, trackers, and malware.
- Network: In case you’d like to use a different DNS and port forwarding, you can find these options there. And also, you can easily enable/disable LAN traffic. And in case you’d like to set-up split-tunneling, this is where that can be done.
- Connection: This tab lets you fine-tune different VPN protocols and encryption levels. There’s plenty of fine-tuning available, and you can choose between performance and security.
- Proxy: PIA also provides you a series of proxies, allowing you to adjust your VPN tunnel. At the moment, you can choose between Shadowsocks and SOCKS5 proxies.
- Help: Lastly, this is where you can do maintenance tasks that can resolve certain problems, such as reinstalling network driver, submit debug logs, and more.
All in all, Private Internet Access comes with a nicely designed UI that looks great on small and large screens. We wished to see it as a free-floating window. Other than that, we have no further remarks.
Media Streaming & Torrenting Support
PIA unblocks some streaming platforms such as Netflix and BBC iPlayer. Also, it fully supports downloading P2P files. Our Score: 6/10.
Are you planning to use this VPN to unblock media streaming websites? If that’s so, make sure to read this segment of our review carefully. We’ve tested PIA with four of the biggest media streaming websites, and here are the results.
Media Streaming & Torrenting Support
|Amazon Prime Video||YES/NO (unpredictable)|
As you can see, Private Internet Access can help you unblock Netflix outside the US. However, we’ve seen reports in the past about Netflix not being supported by this VPN, which means your mileage might vary. At the moment of writing this article, we have managed to unblock this website and play content with no issues whatsoever.
Also, we managed to unblock BBC’s iPlayer by using PIA’s London-based server. And when it comes to Amazon Prime Video, it seems to be working right now. However, there were numerous reports in the past about PIA not working with Prime Video, so we can’t give any guarantees about how this situation will develop in the future. When it comes to Hulu, this streaming platform is out of PIA’s reach.
Lastly, Private Internet Access fully supports P2P traffic (torrenting). However, please note that some users reported receiving copyright infringement notices. It’s unclear whether they failed to set up their VPN properly, or if something else was happening. It is why our strong recommendation is to stick to legal torrents only.
Security & Privacy
PIA has proven that it doesn’t collect user data and that it also utilizes powerful VPN protocols. Still, we can’t ignore the fact that it comes from the USA. Our Score: 8/10.
You must be wondering how effective PIA is when it comes to protecting your private information online? To answer this question, we’ll be taking a look at three aspects of this VPN service, so let’s jump right in.
Supported Encryption Protocols
Private Internet Access comes with granular controls over encryption. You are free to select anything between AES-128 up to AES-256, including different protocols related to data authentication (from SHA1 to SHA256) and handshake (from RSA-2048 up to RSA-4098). This kind of control gives you full power over deciding whether you want to prioritize performance over security or vice versa.
When it comes to the available VPN protocols, you’ll find a nice range of supported ones. There’s PPTP, L2TP/IPSec, and OpenVPN – which is considered to be the industry standard. The application provides a convenient way to switch between different protocols, which is a welcome feature.
Finally, we need to note that Private Internet Access has been testing the WireGuard VPN protocol, as we wrote about in the past. However, WireGuard (in its final form) is now available for all users on Windows, macOS, Linux, Android, and iOS. In addition, WireGuard is available on all of the VPN’s servers as well. It means that, at the moment, Private Internet Access is one of the first VPN services to have implemented WireGuard on such a large scale.
This VPN service proudly states that it does not collect any logs of any kind. Instead, all your data simply flows through this VPN’s infrastructure, which means that it’s not saved at any point. And most importantly, PIA has already proven that they don’t collect data.
We do have to highlight once again that PIA comes from the United States. Even though there are no problematic events from the past, keep in mind that this company still needs to respect the laws of this country. It looks like they’ve been able to use legal loopholes to stay afloat, and we sincerely hope to see this situation remain the same in the future.
DNS Leak Test
Doing a DNS leak test is important since it shows the ability of the VPN to preserve your data. In other words, we’re going to see if PIA is capable of hiding our real IP, and we’ll see if it can fool the websites that we visit.
As you can see from the image above, Private Internet Access has passed the test in the best possible way. After enabling the VPN, our true IP and our actual location remain hidden. Instead, third-parties can only see what PIA is showing them.
Speed & Performance
PIA isn’t the fastest VPN anymore (it used to be, though), but it still manages to outperform a large number of VPN services. Our Score: 6.5/10.
Now, it’s time to check PIA’s performance. For this purpose, we connect to both nearby and remote VPN servers, and we do speed tests along the way.
First, we’ve tested the speed of our Web connection, without the VPN involved. We got 487.63 Mbps for downloads and 48.25 Mbps for uploads. We’re going to use these numbers to calculate by how much this VPN slows us down.
We have allowed PIA to pick the best server for this next round, which for our location turned out to be in our very own country. After doing a speed test, we got 435.34 Mbps for downloads and 46.74 Mbps for uploads. So far, we’re surprised by how well this VPN performs, as there’s only a slight speed downgrade present.
Finally, we also connected to a remote server based in the USA. Servers in this country are usually under a lot of pressure since VPN users rely on these for media streaming. PIA gave us 68.26 Mbps for downloads and 46.33 for uploads.
|Download Speed||Upload Speed||Speed Reduction|
|Baseline Speed||487.63 Mbps||48.25 Mbps||0%|
|Nearby Server||435.34 Mbps||46.73 Mbps||11%|
|Remote Server||68.26 Mbps||46.33 Mbps||86%|
On average, VPN throttled our Web connection by 48.5%. However, we were surprised by how fast this VPN was when connected to a nearby server.
PIA comes with several customer support channels available, including live chat. However, this isn’t the most responsive team you’ll find, as you’ll often have to wait up to 48 hours to receive a response via email. Our Score: 7/10.
It’s crucial for VPN services to offer reliable customer support channels. These are technical solutions, and something can easily go wrong – which is why you need to know if help is on the way. Here are all the ways that PIA helps its customers.
- Live Chat: We are happy to see PIA reintroduce live chat via its official website. This option was abandoned a few years back, but now you can once again talk to this VPN’s customer support agents in real-time and resolve your issue in a quick manner. However, keep in mind that this option isn’t available 24/7.
- Knowledgebase: PIA has prepared around 200 articles on solving different technical problems. However, the issue is that you need to search for these manually or really try to target certain keywords to get viable results.
- Setup Guides: No matter what’s your platform of choice, you’ll find a nice range of setup guides. These come with clearly explained steps accompanied by screenshots, making it easy to install Private Internet Access on any of its supported platforms.
- Email Support: In case you can’t find a solution to your problem in some other way, you can contact the company via email. Actually, you can contact them via a contact form, but you’ll receive a response via email.
Finally, one more important piece of information. From our experience, it can take up to 48 hours to hear from this company. So, not the fastest customer support out there, but it gets the job done in the end.
Private Internet Access VPN is one of the most affordable VPNs on the market. It doesn’t come problem-free, but the price seems more than fair, nonetheless. Our Score: 9/10.
Private Internet Access is offering several pricing plans, which you can easily review by taking a look at the following table. Let’s see how much you need to pay for this VPN, and more importantly, how to save some money.
|Total Price||Per Month||Savings|
When it comes to the monthly plan, we can’t say that PIA is the most affordable option out there. However, we strongly recommend subscribing to this VPN by getting one of the long-term plans, as this gives you a chance to save quite a lot of money. For example, you get to use this VPN for up to six months for $35.95. And you can also get PIA’s 1-year plan and save 76%, which comes down to only $2.85 per month – including the two free months that you’ll get in your annual subscription (so it comes to 14 months in total).
All in all, it’s clear that you’ll get plenty of value for the price when it comes to PIA. We wished to see some aspects of this VPN being improved, but we can hardly say that it’s overpriced. It’s also good to know that PIA offers a 30-day money-back guarantee. Until recently, this VPN offered a 7-day money-back guarantee, so we’re more than happy to see this improvement, as now you have plenty of time to test-drive Private Internet Access without any risks.
Do We Recommend Private Internet Access VPN?
There’s plenty to like when it comes to PIA, especially after reviewing its latest version (with a greatly improved UI). It comes with plenty of servers, protects your privacy online, and it unblocks Netflix as well. With all of this said, yes – we strongly recommend using PIA to keep your private data safe on the Web.
- PROS: Effortless installation; Nicely designed UI; Plenty of servers; Unblocks Netflix;
- CONS: Based in the USA; It can’t unblock some popular media streaming websites.
- OUR SCORE: 8.4 out of 10!
We believe that many of you will be perfectly happy with PIA. You can make sure that your private data is completely invisible online, reap the benefits of unblocking Netflix, and easily switch between thousands of servers. If this sounds good, go ahead and subscribe to Private Internet Access now!