Private Internet Access (PIA) Review 2024

By TechNadu Staff / February 7, 2024

When it comes to protecting your online privacy and security, few VPN services compare to Private Internet Access (PIA). It’s one of the best VPN services in the industry and has everything you need to unblock restricted websites or keep your online activity under wraps.

One of the key reasons why PIA stands out from the rest is its commitment to security. It employs robust 128-bit and 256-bit AES encryption and supports WireGuard, OpenVPN, and IPSec (IKEv2) protocols.

But PIA isn't just about security. It also prioritizes privacy and has a strict no-logs policy. This VPN never keeps a record of your online activities, meaning you can browse, stream, and download without worrying about unwanted third parties.

However, one discouraging fact about PIA is its location. It's headquartered in the United States, which is considered one of the worst jurisdictions for a VPN company, given that the US is a member of the 5 Eyes Alliance. Despite its location, PIA has proven its commitment to user privacy through multiple real-world verifications and independent audits of its privacy policy and logging practices. 

Also, PIA features a high-speed NextGen server network optimized for browsing and streaming. It allows you to enjoy a fast and stable connection, making it easy to stream videos, play online games, and download large files without interruption.

Before we start on our PIA review, here's a quick overview of its features. It includes all the essential information about PIA, allowing you to make an informed decision.

Jurisdiction The United States (5 Eyes Alliance).
Logs No logging (independently audited).
Servers Thousands of servers (no exact number) in 91 countries.
Simultaneous Connections Unlimited.
Supported Devices Windows, macOS, Linux, Android, iOS, Web browsers, routers, gaming consoles, smart TVs, and more.
Features Kill switch, split tunneling, private DNS, anti-tracking, dedicated IP, port forwarding, Multi-Hop, SOCKS5, and more.
Protocols WireGuard, OpenVPN, IPsec (IKEv2).
Supports Netflix, Disney+, Hulu, torrenting, gaming, and more.
Customer Support 24/7 live chat, e-mail, knowledge base, and FAQs.
Price From $2.19/month.
Live Deal 82% OFF (2-year plan) + 2 Months FREE
Our Score 9.1 out of 10.

This review offers a detailed analysis of the Private Internet Access VPN service. To understand the methodologies we use when testing and reviewing VPN services, check out how we review VPN services.

That said, let's dive into this Private Internet Access review and check out what it has to offer!

Background, Jurisdiction & Reputation

PIA comes from the USA, which isn’t ideal. Also, it's owned by Kape, a company that owns a number of VPNs. However, it's also true that PIA had proven in the past that no data logging is involved, which is what matters the most. Our Score: 8/10

A VPN acts as your online guardian, so knowing its origins and legal landscape is vital for ensuring your privacy and security. We’ve done in-depth research to assess PIA's trustworthiness, and here's what we uncovered.

Where Is Private Internet Access Based?

Private Internet Access (PIA) is based in the United States, particularly in Denver, Colorado. 'London Trust Media' was the original owner (and creator) of this VPN service. That company used to own a selection of privacy-related brands covering different types of software, online publications, and more.

Some of the most prominent brands owned by London Trust Media were Linux Journal (which is no longer available), BlockExplorer, FreeNode, Kore Asian Media, and a crypto-based search engine called Private.SH.

In 2019, Kape Technologies acquired Private Internet Access, following previous acquisitions of CyberGhost VPN and ZenMate VPN. Kape Technologies also acquired ExpressVPN for $936 million, becoming perhaps the most dominant VPN company today. All these VPN services now operate under the same company, which also owns the review sites WizCase and vpnMentor.

However, Kape Technologies went private in June 2023, with Unikmind Holdings, a significant shareholder, leading the privatization. Despite being under the Unikmind umbrella, PIA maintains its own distinct identity and privacy policy.

In our article explaining which VPNs are owned by Kape, you can learn more about this company's turbulent history. However, the bottom line is that we have no reason to distrust Kape Technologies, as all of its VPNs have remained dedicated to their no-logs policies while also expanding their set of features in the meantime.

Even though PIA isn’t proudly showcasing its true location on the home page, it’s not hiding it either. We can understand that, as the USA is perhaps one of the least desirable countries in the world for VPN businesses. After all, there’s the 5/9/14-Eyes Alliance, and there was plenty of talk about Edward Snowden’s NSA revelations.

These revelations are crucial for Internet users because they exposed extensive government surveillance, raising concerns about privacy and prompting a reevaluation of online security practices.

It’s safe to say that the USA is capable of collecting even the most personal data of its citizens, which makes us question whether we should trust PIA in the first place. However, we do believe that this VPN has proven many times before that it truly cares about its customers, as you're about to find out.

Did PIA Leak Private Data in the Past?

No, PIA hasn't leaked private data in the past. It's true that this VPN is located in the USA. However, that doesn’t mean PIA is actively sharing your personal data with third parties. In fact, there are no records of PIA providing access to third parties or leaking any personal information whatsoever.

However, In 2015, Private Internet Access faced an IP address leak vulnerability that could expose the real IP address of its users who were using the port forwarding feature. Further investigation revealed a distinct but related issue with its desktop client. To address these vulnerabilities, PIA promptly released updated VPN apps to ensure the prevention of any leaks.

In 2018, this VPN was forced by the FBI to hand over the personal files of an individual using PIA. However, this company proved its 'zero logs' promise by not providing a single file (even when pressured by the FBI). That was a big win for PIA and its no-logging policy.

Is Private Internet Access Safe?

Yes, Private Internet Access is safe. It prioritizes top-tier encryption, offering a choice between 128-bit or 256-bit AES ciphers, trusted by governments and security agencies.

It also secures your connection using robust VPN tunnels, primarily through the OpenVPN and WireGuard protocols. Additionally, PIA has a strict no-logs policy. They don’t keep any record of your online activities, making it difficult for outside parties to track your online activities.

Above all, in 2022, PIA underwent an independent audit by Deloitte Audit Romania and passed with flying colors, confirming its no-logs policy.

However, it's essential to note that no company or service can guarantee 100% safety. So, it's always a good idea to be vigilant about your online security and keep an eye on any news or updates about the service.

Supported Platforms & Devices

PIA has done a wonderful job of supporting all popular (and less popular) platforms, including desktop and mobile platforms - and routers as well. Our Score: 10/10

Check out the following table to learn more about Private Internet Access's currently offered applications and software.

Platform Compatibility
Desktop Platforms Windows, macOS, Linux, Chromebook.
Mobile Platforms Android, iOS.
Web Browsers Google Chrome, Mozilla Firefox, Opera.
Routers DD-WRT, Tomato, Asus Merlin, pfSense, Comcast Xfinity, and more.
Other Devices Raspberry Pi, Android TV, Amazon Fire TV, PlayStation, Xbox, and more.

Private Internet Access supports a wide range of platforms and devices. When it comes to desktop systems, you can use PIA natively on Windows PC, macOS, ChromeOS, and Linux (works on Ubuntu, Mint, Arch, or Debian). Also, even quite old machines should run the Private Internet Access app with no issues whatsoever.

Moreover, PIA provides a Chrome extension and browser add-ons for Firefox and Opera. For secure Web browsing on the move, trust PIA's native apps on iPhone and Android. And for complete home network protection, PIA seamlessly integrates with a wide range of routers, safeguarding smart TVs, gaming consoles, and even Internet-connected appliances.

This is a great way to ensure comprehensive online security for your entire household without needing to install the VPN app on each device.

Lastly, the PIA VPN app is now also available on media streaming devices like Fire Stick, including Chromecast, Apple TV, Kodi, Roku, and other smart TVs, via Smart DNS configuration.

Let’s also not forget to mention that PIA now supports unlimited simultaneous connections. That means you can install PIA's apps on as many devices as you want - and connect from all those devices at the same time.

Installation & Initial Configuration

You can download, install, and begin using PIA in less than one minute. The installation process is very simple and doesn’t come with any complications. Our Score: 10/10

In this section, we'll show you how to download PIA VPN on your device and get it ready. The process is impressively seamless, and it doesn't demand any prior technical expertise.

How to Download and Use Private Internet Access?

How to download and install PIA VPN from its website

Getting started with PIA is incredibly easy. You have two convenient options: either through PIA's official website or your device's app store. For the most streamlined experience, we recommend getting the Private Internet Access VPN app directly from its official website.

Here's a simple guide to download and use Private Internet Access on a Windows device:

  1. Subscribe to PIA VPN via any Web browser.
  2. Download the official app from PIA's website.
  3. Run the installation file to install Private Internet Access.
  4. Once installed, log in using your credentials.
  5. Connect to a server to secure your Web connection. That's it!

When it comes to other platforms, the installation procedure is very simple as well. In case you get stuck along the way, you can always return to PIA’s website and read the installation guides. All in all, this is a very easy and straightforward process.

Prominent Features

Even though PIA comes with a strong and very interesting feature set, it does things a bit differently. Still, it's a very capable and reliable VPN solution. Our Score: 9.5/10

PIA has been around for a long time as a VPN provider, and it has kept up with the competition by adding new features over the years. In this section, we’ll see how well PIA meets our standards for a good VPN service and explore some of its key features.

Here’s a breakdown of the features you can expect from PIA:

Two Types of Kill Switches in Private Internet Access on macOS
Setting Up Split Tunneling in Private Internet Access
Enabling PIA's MACE

Server Count & Infrastructure

Spanning 91 countries, PIA boasts one of the largest server networks, though many are virtual. Yet, their colocated, RAM-only, and 10 Gbps servers offer physical control, enhanced security, and faster connections. Our Score: 9/10

VPNs that offer a large number of servers can more easily accommodate numerous users at once. So, here’s how Private Internet Access ranks in that aspect.

Number of Servers Thousands (presumably)
Number of Locations 154
Number of Countries 91
Specific Cities Selection YES (for some countries)
Unlimited Switching YES

In the past, the VPN service used to have a dedicated page on its website, providing the exact number (and locations) of Private Internet Access servers. Throughout 2020 and 2021, that number ranged from 17,500+ to 30,000+ as the VPN switched to its "NextGen" network.

To help you make sense of those numbers, we'll say that VPNs with the most servers have 3,000 to 6,000 server units in their networks. With that said, we're not exactly sure how PIA used to count the number of servers it had in its network. When asked about using virtual servers, for example, PIA told us that only a limited number of virtual servers exist in its network.

In any case, it's obvious that PIA offers a massive server list. Still, what's even more important is that PIA's server locations span over 91 countries.

Let’s also not forget to mention that you can connect to specific cities within certain countries, such as the USA, Canada, Germany, the UK, and Australia. Furthermore, PIA is the only VPN to offer servers in all 50 US states. So, if you need an IP associated with a specific US state to bypass blackouts or access your bank account from abroad, PIA is the right pick.

Beyond dedicated 10 Gbps Internet lines for smooth data flow, PIA also uses colocated servers. These physically controlled servers, equipped with 10 Gbps network cards and operating solely on RAM, aim to minimize potential slowdowns and data leaks, contributing to a potentially faster and more secure VPN experience.

Lastly, PIA offers obfuscation via Shadowsocks. It cleverly disguises your VPN traffic to make it seem as if you're browsing the Internet without a VPN. The obfuscation feature is exclusively accessible on Windows, macOS, Linux, and Android devices.

On Windows, you can access it through Settings > Multi-Hop > Multi-Hop and Obfuscation. Next, click "Edit" on Shadowsocks to choose from a selection of 9 obfuscated servers. Remember, this feature requires OpenVPN, so make sure your protocol is set accordingly before proceeding.

Does Private Internet Access Use Virtual Server Locations?

Private Internet Access Virtual Private Location

Yes, PIA uses a number of VPN virtual locations. These are so-called 'geo-located servers,' available in countries where using a VPN can be restricted.

In other words, PIA's geolocated region isn't physically available on its 'end' countries. Still, once you connect to one, you'll get an IP address associated with the chosen country. All your virtual information will correspond to the selected country, just like when connected to a physical server.

PIA doesn't hide the fact that it's using a number of virtual locations, and those are clearly labeled in PIA's apps and its website.


If you don't wish to use PIA's geo-located servers, you can hide those from the VPN's UI. Click on the three-dots icon in the top-right corner (in PIA's desktop apps) and pick 'Settings.' Then, select 'General' and disable the 'Show Geo-Located Regions' feature.

Algiers, Algeria (via Madrid, Spain) Nuuk, Greenland (via Montreal, Canada) Panama City, Panama (via Los Angeles, USA) Burlington, USA (via New York) Nashville, USA (via Atlanta)
Andorra la Vella, Andorra (via Madrid, Spain) Hong Kong (via Singapore) Manila, Philippines (via Singapore) Charleston, USA (via Atlanta) New Orleans, USA (via Dallas)
Buenos Aires, Argentina (Miami, USA) Mumbai, India (via Singapore) Lisbon, Portugal (via Madrid, Spain) Charlotte, USA (via Atlanta) Oklahoma City, USA (via Dallas)
Yerevan, Armenia (via Sofia, Bulgaria) Jakarta, Indonesia (via Singapore) Doha, Qatar (via Dubai, UAE) Cheyenne, USA (via Seattle) Omaha, USA (via Chicago)
Nassau, Bahamas (via New York, USA) Douglas, Isle of Man (via Dublin, Ireland) Riyadh, Saudi Arabia (via Dubai, UAE) Columbia, USA (via Atlanta) Philadelphia, USA (via New York)
Dhaka, Bangladesh (via Singapore) Astana, Kazakhstan (via Sofia, Bulgaria) Colombo, Sri Lanka (via Singapore) Columbus, USA (via Chicago) Portland - Maine, USA (via New York)
São Paulo, Brazil (via Miami, USA) Vaduz, Liechtenstein (via Zurich, Switzerland) Taipei, Taiwan (via Singapore / Tokyo) Concord, USA (via New York) Portland - Oregon, USA (via Seattle)
Sofia, Bulgaria (via Bucharest, Romania) Luxembourg (via Amsterdam, Netherlands) Istanbul, Turkey (via Bucharest, Romania) Des Moines, USA (via Chicago) Providence, USA (via New York)
Phnom Penh, Cambodia (via Singapore) Macau (via Singapore) Kiev, Ukraine (via Bucharest, Romania ) Detroit, USA (via Chicago) Salt Lake City, USA (via Los Angeles)
Santiago, Chile (via Miami, USA) Kuala Lumpur, Malaysia (via Singapore) Albuquerque, USA (via Dallas) Fargo, USA (via Seattle) Sioux Falls, USA (via Seattle)
Beijing, China (via Singapore) Valletta, Malta (via Milano, Italy) Anchorage, USA (via Seattle) Honolulu, USA (via Los Angeles) Virginia Beach, USA (via Atlanta)
Bogota, Colombia (via Miami, USA) Mexico City, Mexico (via Miami, USA) Baltimore, USA (via New York) Indianapolis, USA (via Chicago) Wichita, USA (via Dallas)
San Jose, Costa Rica (via Miami, USA) Monaco (via Milano, Italy) Billings, USA (via Seattle) Jackson, USA (via Dallas) Wilmington, USA (via New York)
Zagreb, Croatia (via Budapest, Hungary) Ulaanbaatar, Mongolia (via Tokyo, Japan) Birmingham, USA (via Atlanta) Kansas City, USA (via Dallas) Caracas, Venezuela (via New York)
Nicosia, Cyprus (via Bucharest, Romania) Podgorica, Montenegro (via Belgrade, Serbia) Boise, USA (via Chicago) Little Rock, USA (via Dallas) Hanoi, Vietnam (via Singapore)
Cairo, Egypt (via Bucharest, Romania) Rabat, Morocco (via Madrid, Spain) Boston, USA (via New York) Louisville, USA (via Atlanta)
Tbilisi, Georgia (via Sofia, Bulgaria) Abuja, Nigeria (via Madrid, Spain) Bridgeport, USA (via New York) Minneapolis, USA (via Chicago)

UI/UX Design & Ease of Use

Home screen of PIA VPN on Windows

PIA now has a brand-new UI design that looks great on both small and large screens. It can be a bit confusing at first (especially if you've never used a VPN before), but it's highly usable and customizable. Our Score: 9/10

In this segment of our Private Internet Access VPN review, we will take a close look at PIA's desktop and mobile software. And since this VPN offers Web browser extensions, we won't forget to check those as well.

How Well Does PIA Work on Desktop Platforms?

When you launch the Private Internet Access app for the first time, you’ll see its 'compact' version, whose interface allows you to quickly select a server and connect. It provides some basic information as well, like your real IP and your VPN (virtual) IP address.

PIA VPN interface on macOS

To expand that information, click on the arrow icon found at the bottom of PIA's 'compact' UI. That action will expand PIA's options, allowing you to connect to specific locations quickly, check the real-time performance and data usage, and there’s a quick settings panel and more.

Customizing the home screen of PIA VPN

At any moment, you can 'bookmark' any of those segments if you want them to become part of the 'compact' UI. That means that PIA brings a high level of customization. Let's not forget to mention that you can choose from two themes (dark and light), both of which look amazing.

When choosing a server, you’ll be presented with a sizeable list of countries. You can mark any of those as your favorite so you can easily connect to them in the future. PIA also provides an option to connect you to the best available server, which depends on your physical location.

Lastly, don’t forget to take a peek behind the 'three dots' icon, found in the top-right corner. This is where you'll find additional options and settings. So, here’s what to expect here:

PIA VPN protocol settings on Mac
Activating dedicated IP in PIA VPN
Disabling anonymous data logging from PIA

As you can see above, PIA offers a huge number of customizations. With that said, it's oriented toward those who wish to control their VPN connection in depth.

Inexperienced users will also find their way through PIA, even though some other VPNs might offer a more suitable environment for that early stage of entering the world of VPNs.

How Well Does PIA Work on Mobile Platforms?

PIA has done a magnificent job of creating a series of uniform apps for all of its supported platforms. This also applies to PIA's mobile apps, which are highly polished.

On Android, you'll see a customizable home page. Without going deeper into the app, you'll get to connect to servers, check your 'real' and 'virtual' IP, toggle certain settings, snooze the VPN, and more. Of course, all of those segments can be enabled or disabled, which is done by clicking on the 'Home Screen Edit' button (found in the top-right corner).

PIA VPN interface on an Android device
PIA's interface on Android.

The PIA app for Android has more options if you tap the 'hamburger' button in the top-left corner. This is where you can review the list of available servers ('Region Selection'), review your account information ('Account'), activate a dedicated IP, fine-tune split tunneling ('Per App Settings'), and play with PIA's settings.

Speaking of the settings panel ('Hamburger' button > Settings) of PIA's Android app, there's plenty of customization. This is where you can enable the kill switch, block IPv6 traffic, block local traffic, set up the VPN's encryption level, and more. You can even set up PIA to auto-launch on system start, keeping you protected at all times.

Enabling PIA VPN Split Tunneling on Android
Here's how to enable PIA's split tunneling feature on Android.

Then, we also have PIA's iOS app. For the most part, this one looks close to identical to the Android app. This means that you get a customizable home screen that can be as simple or as complex as you want it to be.

Once again, diving deeper is done by using the 'hamburger' button. That's where you'll find a list of PIA's servers, information related to your account, and the app's settings (which are more limited than what you'll find on Android).

PIA VPN App for iPhone Interface
PIA's interface on iOS.

When it comes to fine-tuning on iOS, you can pick a different protocol, set up a custom DNS, set up PIA's level of encryption, force the app to use small packets, and enable/disable the kill switch. All in all, even advanced users should be happy with this app.

How Well Do PIA's Web Browser Extensions Work?

We have to say that the Private Internet Access VPN extension is probably the best VPN extension we've tried so far. They're packed with highly useful features that make a big difference in the way you interact with the Web.

Private Internet Access comes with extensions compatible with Chrome, Firefox, and Opera. However, keep in mind that you'll need a PIA account to use them (therefore, they don't come free of charge).

Home Screen of Private Internet Access Extension for Chrome

As PIA features a uniform design across all of its software creations, this also applies to its Web browser extensions. The home screen lets you connect to servers, toggle quick settings ON or OFF, and more. However, the real power of these extensions is found behind an icon in the top-right corner, where you'll find 'Extra Features.'

Extra Features of Private Internet Access Chrome Extension

PIA's Web browser extensions allow you to block WebRTC leaks, force your browser to use HTTPS, as well as block access to your camera, microphone, location, data autofill, and plenty more. And in terms of tracking, you can disable cookies, block ads, and more.

Private Internet Access Extension Settings

It's also worth noting that split tunneling is available via PIA's Chrome extension, including Opera and Firefox extensions. This feature is found by going to Extension Settings > Bypass List. You're free to add any URL here, which will force PIA to route you to those domains outside of its secure tunnel.

All in all, PIA's extensions for Web browsers are hugely capable. Unlike what other VPNs offer, these extensions aren't an afterthought. Instead, they bring genuinely useful features designed to protect your digital privacy.

Media Streaming, Torrenting, and Gaming Support

PIA's 10 Gbps network infrastructure delivers fast speed across all their servers, so you can enjoy buffer-free streaming, efficient P2P sharing, and lag-free gaming. Plus, with unlimited bandwidth, you never have to worry about hitting data caps. Our Score: 8/10

One of the main reasons why people use VPNs is to access various types of online content like streaming services, torrenting sites, or gaming platforms. However, not every VPN can handle these tasks equally well. That's why we've put PIA to the test and evaluated its performance in these areas. 

Is Private Internet Access Good for Streaming?

Yes, Private Internet Access (PIA) is a good VPN for streaming. We say that because it lets you stream movies and TV shows from different platforms across the globe.

Here are some of the most notable US-based streaming platforms this VPN unblocks.

Netflix Disney+ Max
Hulu Prime Video Paramount+
Apple TV+ ESPN+ Discovery+

The provider is equally good with platforms outside the US. Here are some non-US streaming services you can enjoy with this VPN.

BBC iPlayer (UK) CBC (Canada) Disney+ Hotstar (India)
9NOW (Australia) ITV (UK) FranceTV (France)
DRTV (Denmark) YLE (Finland) tv4play (Sweden)

It’s important to note that not all PIA servers work with Netflix. While some servers can unblock Netflix, many don't. This means you might have to try several servers before finding one that works. In addition, PIA has servers optimized for media streaming. These servers are more likely to work with Netflix and other streaming platforms.

So, if you want access to both US- and non-US-based content, Private Internet Access for streaming is a reliable choice. Want to check out other VPNs with streaming-optimized features? Read our guide for the best VPN for streaming.

Is Private Internet Access Good for Torrenting?

Yes, Private Internet Access for torrenting is good. First of all, PIA supports torrenting on its servers spread across different regions around the world. It's also compatible with many clients, including qBittorrent and uTorrent.

Second, it has a strict no-logs policy that ensures your online activity is never recorded or stored. This means you can torrent with peace of mind, knowing that your privacy is protected at all times. In addition, PIA has advanced security features such as a kill switch and DNS leak protection, which prevent your real IP address and DNS requests from being exposed to third parties.

On top of that, PIA supports port forwarding, which allows you to open specific ports on your connection and improve your torrenting speeds. If you want to explore other options, check out our article about the best VPN for torrents.

Is Private Internet Access Good for Gaming?

Yes, PIA is good for gaming and a serious contender for the best gaming VPN title. For starters, it has a blazing-fast 10 Gbps server network for optimal gaming performance. PIA also supports port forwarding, which can improve your connection’s stability and reduce lag. That's a big deal for online gaming, where every millisecond counts.

Whether you're conquering worlds on your Steam Deck or battling it out in League of Legends, PIA offers features that prioritize your online safety and security. Its kill switch feature automatically disconnects you from the Internet if your VPN connection drops, preventing your real IP address and location from being exposed. Additionally, it has DNS leak protection to protect you from DDoS attacks and other online threats that could ruin your gaming session. 

According to our tests, PIA VPN has an average ping of 30 ms and an average latency of 40 ms, which are decent for gaming. Plus, you can extend PIA's protection to your gaming consoles through a simple router configuration, creating a comprehensive security shield for your entire gaming setup.

Security & Privacy

Private Internet Access has a reputation for protecting its users, even once police organizations such as the FBI come knocking at their doors. So, even though it's based in the US, which isn't ideal, there are a lot of reasons to trust this VPN. Our Score: 9/10

You must be wondering how effective PIA is when it comes to protecting your private data. In this PIA VPN review, we’ll be taking a look at three aspects of this VPN service: VPN protocols, its logging policy, and the prevention of IP/DNS leaks.

Private Internet Access VPN Protocols

PIA comes with a comprehensive set of VPN protocols, such as OpenVPN, WireGuard, as well as IPsec (IKEv2). The following table will show you a list of PIA's applications, along with the VPN protocols supported by each of those apps.

OpenVPN WireGuard IPsec (IKEv2)
Windows YES YES NO
Android YES YES NO

As you can see above, PIA brings OpenVPN and WireGuard across all its apps. Then, there's IPsec (IKEv2) available on iOS as well. All of those are incredibly secure protocols, giving you some room to choose between security and performance.

In the past, PIA used to support PPTP and L2TP as well. Even though you can still find guides on how to set up those protocols manually, keep in mind that PIA is moving away from those two protocols. This goes hand-in-hand with the VPN's 'Next-Gen' infrastructure, with legacy servers being left behind.

Does Private Internet Access Keep Logs?

No, PIA doesn't keep logs — it has a strict no-logs policy. It doesn’t keep records of your online activities at all. This VPN doesn’t store any information that could be used to identify you or your online activity.

PIA's no-logs policy has also undergone an independent audit and is designed to protect the privacy and security of its users. This policy is an essential aspect of its service, as it ensures that users can browse, stream, and download content without worrying about their online activities being tracked or recorded.

However, it's important to note that PIA does collect some minimal data, such as the amount of data you use, the date and time of your connection, and the server location you connect to. This information is used to troubleshoot technical issues and improve the service, isn’t linked to any identifiable information, and is regularly deleted.

Does PIA VPN Leak/Expose Your Private Data?

No, PIA VPN doesn't leak or expose personal data. We've done a DNS leak test while connected to different PIA servers. With that said, we're happy to report that PIA seems to be incredibly secure, with no leaks detected.

PIA VPN DNS leak test result

More precisely, we've checked for IP, DNS, WebRTC, and geo-location leaks. PIA's VPN tunnel seems to be incredibly strong, not allowing anyone to get to our private information. Instead, our 'virtual' information is what's visible, without any surprises.

Speed & Performance

Speed test result for PIA VPN

PIA brings incredibly fast and stable connections to nearby and remote servers, especially if you take your time to optimize this VPN for performance. Our Score: 8/10

In this part of our review, we'll see how PIA VPN affects our connection speed. We're doing this test on a 600 Mbps connection. Our baseline speed test showed 585.45 Mbps for PIA download speeds and 57.98 Mbps for uploads. That's our 'naked' connection without the VPN. Next, we'll connect to different servers around the world and compare the results.

Recognizing that VPNs often come with a speed trade-off, we evaluated PIA's performance to see if it could hold its own among the fastest VPNs.

Here are the results of our other server tests:

  Download Speed Upload Speed Speed Reduction
Baseline Data 585.45 Mbps 57.98 Mbps 0%
USA (Chicago) 480.11 Mbps 7.80 Mbps 18%
UK (Southampton) 541.18 Mbps 35.62 Mbps 7.6%
Canada (Vancouver) 453.95 Mbps 4.99 Mbps 22.5%
India (New Delhi) 62.27 Mbps 3.82 Mbps 89%
Australia (Sydney) 349.29 Mbps 2.96 Mbps 40%
Italy (Milano) 556.08 Mbps 27.82 Mbps 5%

Our test results show that our PIA speeds slowed down by 30% on average compared to the baseline speed. Nevertheless, the service has done a great job of optimizing its servers for speed and performance. That said, be aware that your upload speed will be noticeably throttled if you use overly remote servers.

Customer Support

PIA comes with many support channels available, including live chat. We’re happy to report that they offer 24/7 client support and that their reps are very responsive and helpful. Our Score: 10/10

It’s crucial for VPN services to offer reliable customer service. That's because they are highly complex technical solutions, and something can easily go wrong – which is why you need to know if help is on the way. Here are all the ways that PIA helps its customers.


Private Internet Access VPN is one of the most affordable VPNs on the market (in the long term). Overall, its price seems fair enough. Our Score: 9/10

Now, it's time to check the price of Private Internet Access. Make sure to read this segment carefully, as we'll unveil a number of interesting tidbits.

How Much Is Private Internet Access?

PIA starts at $2.19/month and offers three subscription plans to suit different needs and budgets. Let's take a look at the deals below and see what they have to offer.

  Per Month Total Price Savings
1 Month $11.99 $11.99 0%
6 Months $7.50 $45.00 37%
2 Years (+ 2 Months) $2.19 $56.94 82%

Additionally, PIA offers an affordable antivirus add-on for Windows 7 and above, starting at just $2.03 per month (when you choose the long-term deal). Whatever plan you choose, you'll get access to all the features and benefits of PIA VPN, such as unlimited bandwidth, fast speeds, multiple protocols, thousands of servers, and more. You'll also get a 30-day money-back guarantee, so you can try the service risk-free.

PIA VPN accepts various payment methods, including credit cards, PayPal, Amazon Pay, and even cryptocurrencies. If you value your privacy and anonymity, you might want to pay with Bitcoin or another digital currency, as this will leave no trace of your identity.

Is Private Internet Access Free?

No, PIA isn't free. However, they do provide a 30-day money-back guarantee, essentially allowing you to use the first 30 days as a trial period. 

There's also a 7-day free trial available for Android and iOS users. However, with the mobile trial, you'll need to pay upfront and request a refund within 24 hours before the trial ends. Keep in mind that if you purchase through the Apple App Store, third-party websites, or gift cards, refunds can only be processed by those entities, not PIA directly.

For this reason, we recommend buying PIA from its website. This way, you can test PIA risk-free for a month with its 30-day money-back guarantee. If you’re not happy with the service, you can ask for a refund within the first month of your subscription. However, their refund policy states that you can only do this once every three months.

PIA VPN Comparison with Other VPN Providers

PIA's direct competitors are NordVPN and ExpressVPN, including Surfshark as a runner-up. These VPNs bring high-end privacy protection, sizable server networks, and a plethora of unique features. So, if you're in doubt about which one to pick, check out the following VPN comparisons.

Final Thoughts - Is Private Internet Access a Good VPN?

Yes, Private Internet Access is certainly a good VPN. It has a powerful combination of security protocols, privacy features, and high-end performance.

Its high-speed server network, advanced encryption, and strict no-logs policy make it an excellent option for anyone looking to improve their online security and privacy or unblock websites. Whether you're a movie buff, a gamer, or just someone who wants to stay connected to the world, PIA has got you covered.

But remember, PIA is a US VPN owned by a very large corporation. Some might worry about this, but PIA hasn't been caught logging data, even when pressured by the FBI. With that said, we believe that many of you will be perfectly happy with this VPN.

So, if you're looking for a VPN provider you can trust, we strongly recommend PIA VPN.


  • Doesn't log private data (audited).
  • Highly polished applications.
  • Works on practically any device.
  • Huge army of servers.
  • Unlimited simultaneous connections.
  • Plenty of fine-tuning available.
  • Great for more advanced users.
  • Ultra-powerful VPN protocols.
  • Works with Netflix and Disney+.
  • Supports P2P traffic on all servers.
  • Anonymous payments available.


  • Based in the United States.
  • Limited upload speeds.
  • Best-suited for more advanced users.
  • Can be overly technical for some.


What Is Private Internet Access?

Private Internet Access is a VPN that offers advanced security features, high-speed servers, and a strict no-logs policy to protect users' online activities and keep them private. It allows you to access blocked content, stream media, play games, and browse the Internet safely and securely.

How Does Private Internet Access Work?

PIA works by creating a secure and encrypted connection between your device and its servers. When you connect to PIA VPN, your Web traffic is routed through an encrypted tunnel. This shields your online activities, improving both privacy and security.

Does PIA VPN Work in China?

Yes, PIA VPN works in China. However, it doesn't work all the time. So, be prepared to do some fine-tuning on occasion, just like with most other VPNs.

Who Owns Private Internet Access?

Unikmind Holdings, through its subsidiary Kape Technologies, currently owns Private Internet Access.

How Many Devices Does Private Internet Access Support?

Private Internet Access supports unlimited device connections. In other words, you can secure all your devices, from smartphones to computers and more, under a single PIA subscription.

Is Private Internet Access VPN Worth It?

Yes, Private Internet Access VPN is worth it. It's one of the most trustworthy VPNs in the market, with a strong focus on user privacy and security.

Does Private Internet Access Work with Netflix?

Yes, Private Internet Access works with Netflix. It lets you access Netflix content from various regions by connecting to appropriate servers.

Does Private Internet Access Work with uTorrent?

Yes, Private Internet Access works with uTorrent. It fully supports P2P file sharing, ensuring secure and anonymous torrenting.

Review Summary

Despite its minor drawbacks, PIA provides a lot of value for its price. Most importantly, it's a trusty VPN, quick to develop new features, helping you stay safe online.

Overall Score
Background, Jurisdiction & Reputation
Supported Platforms & Devices
Installation & Initial Configuration
Prominent Features
Server Count & Infrastructure
UI/UX Design & Ease of Use
Media Streaming, Torrenting & Gaming Support
Security & Privacy
Speed & Performance
Customer Support

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