How to Fix Disney Plus Error Code 28?

Disney Plus has an impressive library of shows and movies and we can definitely find something new to find every day. If you encounter error code 28, however, you'll need to take a few extra steps to get to the content you want. 

We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 28).

This is the message you get with Error Code 28, which indicates that you can't watch the title you're interested in. 

What's Causing Disney Plus Error Code 28?

The problem with this code is that the content you're trying to watch is not available in your particular location for some reason - likely a licensing issue. It could also be that your Kid profile is enabled. 

How Can I Fix Disney Plus Error Code 28?

Fixing up the Disney Plus Error Code 28 starts by figuring out what's causing the issue. 

  • First, you're going to have to see whether or not the title you're trying to access is available on Disney Plus in your location. You can do this by searching for the title rather than accessing a link you found online. 
  • You should then make sure that your VPN is shut off so you don't appear to be in another country (alternatively, you may need to actually power up your VPN).
  • If the title is still not popping up, Disney may have some server issues. 

You can contact the Disney Plus Customer Support team. They're available 24/7, so you can get in contact with them over chat, phone, or social media, no matter where you live. 

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