Streaming

Paramount Plus Black Screen / Loading Image / Video Unavailable / App Is Frozen Issue: Here’s How to Fix It

By Gabriela Vatu / March 8, 2021

Paramount Plus has finally taken over for CBS All Access, and we're super glad that's happened. However, some folks are having issues with their video streams, as the screen goes black, the image is stuck on loading, the video appears to be unavailable, or the app simply freezes. Let's see what the problem is here and how to fix it. 

Thankfully, Paramount Plus is aware of this issue - and it's working to solve any issues that may pop up. That being said, let's see exactly what we can do here to fix the issue on our own. 

First of all, you need to be aware that the situation can be solved depending on the device you're on. 

Check your Internet connection

Another thing that can impact your ability to watch Paramount Plus on your computer or any other device is your Internet connection - or any issues with it. So, let's try rebooting your router.

Paramount Plus Streaming Issues on Computer

If you're watching Paramount Plus on your computer, you don't need to worry because you can most definitely fix the problem. 

Must Read: Minimum System Requirements to Watch Paramount Plus

Paramount Plus Streaming Issues on Connected Devices

Streaming issues could also pop up if you're watching Paramount Plus content via Apple Tv, Android TV, Amazon Fire TV, or Roku. 

Fixing Paramount Plus Streaming Issues on Roku

If the above trick did not work with your Roku, there are a few extra things you can do. 

Fixing Paramount Plus Streaming Issues on Fire TV

If the help we provided in the first part of the section didn't help, we could offer some help specifically for your Fire TV. 

Paramount Plus Streaming Issues on Mobile Devices

Streaming issues have also been encountered with Paramount Plus mobile devices, so let's see how we can fix the problem. 

As you can see, the problems can come on any of the devices you use to watch Paramount Plus. For the most part, simply checking your Internet connection and trying to load the content once more fixed the problem. You just have to show a little patience. 

We do hope that your problems have been covered and that we managed to be of help so you can go and enjoy your favorite content on Paramount Plus now! 



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