How to Fix Disney Plus Error Code 38?

We've gotten used to watching Disney Plus all the time now, jumping from one new show to another, to a documentary, a movie, or some good old game show. Sometimes, however, we stumble over Error Code 38, so how can we fix it?

We’re sorry, but we cannot sync the video you requested to your time settings. Double check the time settings on your clock and try again. If the problem persists, visit the Disney+ Help Center (Error Code 38).

This is the message we sometimes get on Disney Plus, so we must get to the bottom of things and figure out where this is coming from and how we can make it go away.

What's Causing Disney Plus Error Code 38?

The issue causing Disney Plus to push Error Code 38 seems to be related to your own system time settings, the ones on your device. 

How Can I Fix Disney Plus Error Code 38?

In order to make this problem go away, you need to check your device's internal clock settings and make sure it's correct and aligned to the current world clock time. 

  • Go to your device's clock settings. 
  • Switch the setting from manual to "automatic" in order to align it to the world clock time. 
  • Save the changes. 

It's not that overly difficult to fix this problem, but it's an annoying thing to pop up. Thankfully, it's easy to fix. If you're still facing issues, you can contact the Disney Plus Customer Support Team, as they're available 24/7 over live chat, phone, or social media. 



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