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How to Fix Disney Plus Error Code 21?

Written by Gabriela Vatu
Last updated July 8, 2021

Disney Plus has been around for close to a year now, and users have discovered quite a few error codes over this time. We're wondering what can be done to fix Disney Plus error code 21, so let's see the options we have.

Sorry, we could not connect you to Disney+ using the passcode you supplied. Please re-enter your passcode and try again. If the problem persists, visit the Disney+ Help (Error Code 21).

If you see this error, you won't be able to access your account at all, which is obviously something that we have to fix as soon as possible. 

What Causes Disney Plus Error Code 21?

You're going to get this error if the passcode you've entered is incorrect or has already expired. Passcodes have a 15-minute window in which you can use them, so if more time has passed, you could be getting this error. 

How Can I Fix Disney Plus Error Code 21?

The passcodes you get from Disney Plus are only valid for 15 minutes, so if more time has passed, you'll have to request a new one. 

If you've entered everything correctly within 15 minutes and still can't connect, contact the Disney+ Customer Service. They're available 24/7, so someone will help you out.



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