Disney Plus is an awesome platform as it features a ton of content. Sometimes, however, you'll bump into an error code or another that will prevent you from watching your favorite shows or movies - like Error Code 1017.
We are having a problem. Please exit the app and try again. Error Code: 1017 - SERVICES_STARTUP_FAILURE
That's a bummer! What must you do to fix the problem, and how can you go back to watching Disney Plus? Let's see!
What Causes Disney Plus Error Code 1017?
This particular code is displayed on Samsung Smart TV, so it's only when you're using the app on one of these devices that you'll see code 1017. This seems to be a problem with your own TV, so it's not directly tied to Disney Plus or its apps.
How Can I Fix Disney Plus Error Code 1017?
If you're going to fix the Disney Plus Error Code 1017, then you're going to have to take a few steps.
- One suggestion from Disney is to clear out the Disney Plus cache on your device.
Go to TV settings -> locate "apps" and "Disney+," -> under "storage," -> go to "clear cache and data" for the app. The wording may differ a bit, depending on your device.
- If that doesn't work, you can also go ahead and try a hard reset. This implies that you turn off your TV, your router, and everything. Unplug all your devices and wait a couple of minutes before plugging them all back in and booting them all up again.
- Lastly, if all else fails, update your TV's operating system. Make sure you have the latest software version on your TV before operating any apps since that may cause some clashes between the tools. Of course, it's also always best to keep your devices up and running with the latest OS versions, including your smart TV.
If none of these solutions worked for you, you can always contact the Disney+ customer support team and see if they have any extra ideas. They're available 24/7, so someone should be there to help you out, regardless of the country you're in.