- Apple has rolled out a new version of its Support app which shows the extension of support to 20 countries and regions, according to the release notes.
- The tech giant will also let users choose the preferred language of the Support app, regardless of their location.
- Users can troubleshoot common fixes or contact AppleCare via chat or phone.
Apple first came up with its standalone tool to offer support services to its customers back in November 2016, called the Apple Support app. Initially, it was limited to very limited regions – mainly US and Canada. And even before the app launched, Apple used to make customers wait in line to deal with any issues or fixes related to tech or the device. With Support app, the company enabled people to diagnose issues ahead of time.
Apple came up with a big revelation regarding its latest update for the Support App. It is believed that the tech giant will now extend its support app to 20 new regions and countries.
In the release notes, Apple Support app did not mention the names of the countries and regions to which it will extend its footprints to. However, it has also added support for nine new languages which may suggest the new markets. The new languages are Czech, Danish Finnish, Hungarian, Indonesian, Norwegian, Polish, Portuguese and Russian. This means that the Support app could be available in these nine regions as well.
What’s better is that Apple will now let users choose their preferred language. Regardless of your home country or ‘current’ location, you can choose the language to help you understand the platform better. The idea behind the application is to allow users troubleshoot for common tech or device issues. In case those are not enough, you can always contact Apple representatives via chat or phone.