Urban VPN Review 2022

Using a free VPN to unblock online content and play online games without having your ISP throttle your Internet speeds sounds appealing. With that said, Urban VPN looks promising at first - it’s hip, it’s urban (duh), and, most importantly, it’s free. But can this VPN keep your online data safe or unblock Netflix? Check out our full Urban VPN review to find out!

Tip

If you’re in a rush, here’s the gist of it - Urban VPN is a terrible VPN service that poses a threat to your privacy. It's also not good enough for streaming, torrenting, or anything else. There are much better VPNs out there - we recommend getting ExpressVPN since it’s very secure, fast, and easy to use. Click here to read the review.

There might be some potential uses for this VPN if you're willing to make a couple of compromises. Therefore, we'll use this review to inspect Urban VPN, check even its smallest bits, and inform you of the risks of using it.

Before we dive deeper, here are some quick facts about Urban VPN:

Quick Facts
Jurisdiction USA
Logs Policy Keeps logs
Number of Servers 60+ countries; 4600+ servers
Parallel Connections Unlimited
Encryption Standard Unspecified
Speed Slowdown 77% (on average)
P2P Support No
Live Chat Support No
Support Platforms Android, iOS, Windows, macOS, Chrome, Edge, Firefox
Price Starting at $1.49

And now, here’s a quick look at the pros and cons of Urban VPN:

The Bottom Line
Pros Easy to download and install; Relatively large server network.
Cons No security features; Keeps logs; Slow speeds; Poor streaming; Terrible customer support.
The Final Verdict We don’t recommend Urban VPN because it uses a P2P network (users use each other’s IP addresses), putting your safety at risk. It keeps logs and lacks important security features like a kill switch, data leak protection, and strong encryption.
Our Score 2.6/10

Urban VPN Review

If you’d like to skip to a particular section, use our handy table of contents. However, we recommend checking our full Urban VPN review, which you can start reading just below.

Background and Jurisdiction

USA Globe-Style Map

Urban VPN is located in the USA, which is not a privacy-friendly country, and its privacy policy says the VPN cooperates with government authorities. Our Score: 1/10

Urban VPN is owned by Urban Cyber Security and it's based in New York in the US, one of the countries that are part of the 5/9/14 Eyes Alliance.

The 5/9/14 Eyes Alliance is an espionage coalition of 14 countries that share surveillance data with each other. What’s controversial about this alliance is that leaked documents have shown that these countries spy on regular citizens. 

According to Urban VPN’s privacy policy, this VPN will share your data with the authorities if they request it. With that said, Urban VPN isn't capable of protecting your privacy.

Supported Platforms & Devices

Steps to Download Urban VPN on Mac

Urban VPN is supported on most major platforms but doesn’t make it clear if it works on routers or other types of devices (like media streaming devices). Our Score: 6/10

Platform Compatibility
Desktop Platforms macOS, Windows
Mobile Platforms iOS, Android
Web Browsers Chrome, Edge, Firefox
Routers Unspecified
Other Devices Unspecified

Urban VPN has apps for most platforms. Besides this, they also have VPN browser extensions for Chrome, Firefox, and Edge. But keep in mind that the browser extensions are proxies - they’ll still hide your IP address, but won’t encrypt your traffic (unfortunately, we can’t guarantee that the provider’s VPN service will do that either).

What’s more, Urban VPN doesn’t mention if it works on routers or other devices as the support reps didn’t answer our questions about this.

Prominent Features

Urban VPN Advertised Features

Urban VPN lacks both essential and extra security features. It's perhaps the least capable VPN service available on the global market. Our Score: 1/10

Urban VPN Features
256-bit AES Encryption Unspecified
Kill Switch Unspecified
Leak Protection Unspecified
Additional Features No

Urban VPN doesn't say if they have industry-standard features like 256-bit AES encryption, a kill switch, and data leak protection. We asked the support reps about this, but they didn't reply. We also ran leak tests on servers in 5 countries and didn't see any leaks - that said, we can't guarantee that this VPN provides leak protection.

There’s no mention of what VPN protocol this VPN uses and the support reps didn’t reply to our questions about this. We saw some users saying Urban VPN might use the OpenVPN protocol, but there’s no way to verify that.

Urban VPN has a feature called 'Safe Browsing' on Android that notifies you when you’re visiting malicious websites. But it doesn't block malicious websites, so you’re still at risk when you’re surfing the internet.

What’s more, Urban VPN doesn’t have extra features like split-tunneling (lets you choose which apps use the VPN and which apps use your local network) or double VPN connections (sends your traffic through 2 VPN servers instead of 1 server to provide better security).

Server Count & Infrastructure

List of Servers Offered by Urban VPN

Urban VPN has a relatively large network (with different numbers of locations on Windows and macOS), but doesn’t show the server ping or load, or say whether its servers are P2P-friendly. Our Score: 6/10

Urban VPN has 4,600+ servers in 60+ countries. But it’s annoying how the Windows and macOS apps have different server locations - on Windows, you only get 50+ countries, and on Mac, you get 60+ countries.

The VPN also doesn’t show the server ping (how long it takes an internet signal to travel from your device to the VPN server) or server load (how many people are actively connected to a VPN server) inside its apps. That’s a shame because those metrics make it easier to find VPN servers with fast speeds.

On top of that, Urban VPN doesn’t specify if their servers allow torrenting, as the support reps didn’t answer our questions.

UI/UX Design & Ease of Use

Urban VPN Interface

Urban VPN’s mobile and desktop apps are easy to navigate, but they don’t have many features and the desktop apps are not as good as the mobile apps. Our Score: 5/10

Their desktop and mobile apps are easy to use and they save your recent locations, so you don’t have to look for those in the country list. But we don’t like that only the mobile apps come with a quick-connect feature, which automatically connects you to the fastest server for your location.

Also, the desktop app is buggy and not very well optimized - you can’t minimize it or switch to full screen on Windows, only on Mac. And you don’t have any in-app options that let you fine-tune your VPN connection - for example, there’s no option to enable an automatic connection to a VPN server when starting up the app. Also, the apps don’t have any features and you can’t choose specific server locations for popular countries (like the US and the UK). 

On top of that, the server list is simple and looks like it was made in a hurry. The design is also bad - Urban VPN wants to seem like a hip unblocker, but it just looks old. 

Media Streaming Support

Urban VPN Fails to Unblock iPlayer

Urban VPN doesn’t work with most popular streaming sites (all of which manage to detect and block the VPN), so it’s not a good VPN for streaming. Our Score 2/10 

Media Streaming Support
Netflix US No
Disney+ No
BBC iPlayer No
Amazon Prime Video Yes
Kodi No

Urban VPN doesn’t unblock the most popular platforms such as Disney+, Netflix US, BBC iPlayer, and Kodi add-ons like Pluto TV and Sony Crackle. It worked with Amazon Prime Video in our tests, but only 50% of the time.

If you’re looking for a good VPN for streaming, we recommend ExpressVPN. It’s easy to use, unblocks various popular streaming websites, and has incredibly fast speeds. Aside from that, you can check our guides to the best VPNs for Netflix, Disney+, and BBC iPlayer.

Torrenting Support

Trying to Download Torrent File via Urban VPN on macOS

Urban VPN doesn’t say whether it offers P2P support - and even if it did, it doesn't seem safe for torrenting. Our Score: 1/10

Urban VPN Torrenting Support
P2P Support Unspecified
Port Forwarding Unspecified
SOCKS5 Servers Unspecified

Urban VPN doesn’t say if they have P2P support or if they provide additional torrenting features like port forwarding (lets you connect to more peers to get faster speeds) or SOCKS5 proxy servers (they hide your IP address but don’t provide encryption, so you get faster speeds). We asked the customer support team about this, but they didn’t reply. 

We ran tests on servers in 10+ countries and were able to download torrents. However, we don’t recommend using Urban VPN for torrenting because it doesn’t say if it has a kill switch, which is essential for torrenting because it protects you from IP leaks. 

With that said, if you plan on using a VPN when downloading torrents, feel free to check our guide to the best VPNs for torrenting, featuring a number of high-end options.

Security & Privacy

Urban VPN's Advertised Security Features

Urban VPN logs user data and shares it with affiliates and partners, and also operates on a P2P network, which is dangerous for your privacy. Our Score 1/10

Urban VPN Privacy
Email Address Yes
IP Address Yes
Browsing Traffic Yes
Shares Data with 3rd Parties Yes

Urban VPN doesn’t have a no-logs policy. It logs your IP and browsing data, which includes search engine results, the websites you visit, and more. Urban VPN claims they use that data for their 'Safe Browsing' feature, but their privacy policy also says UrbanVPN will share user data with third parties.

On its website, Urban VPN claims it won’t keep logs of premium users, but that’s not true. The privacy policy doesn’t say anything about paid users, so it’s likely that Urban VPN will still log and share your information with affiliate companies and trusted partners.

There’s also no independent audit of the no-logs policy to prove the VPN doesn’t collect the user data of paid users. We reached out to their support team to clarify this, but they didn’t reply.

Urban VPN’s free plan also operates on a P2P network. That means you use other users’ IP addresses to surf the Web and they use your IP address to do the same. That’s dangerous for your privacy because a malicious actor could use your IP address to engage in criminal activities.

The VPN claims paid users don’t use the P2P network. But considering that Urban VPN makes exaggerated and unconfirmed claims (like saying they’re the only VPN that allows unlimited connections), there’s no proof that users still don’t use each other's real IP addresses. 

All this makes Urban VPN dangerous to use, and, based on their contradictory statements, a shady service as well.

Speed & Performance

Urban VPN Alongside VPN Speed Testing Tool

On average, we experienced a 77% slowdown when using Urban VPN. So, you'll easily find an alternative that performs much better. Our Score: 4/10 

We ran tests while connected to both nearby and distant servers to determine Urban VPN’s average speeds. So, here's what to expect from this VPN in terms of its speed.

Baseline Speed Prior to Urban VPN Testing
Our baseline speed - before testing Urban VPN.

Our tester is from Romania, and she ran speed tests without being connected to the VPN to get a baseline for her network speed. As you can see above, she got 172.32 Mbps for downloads and 208.05 Mbps for uploads.

Urban VPN Speed Test Budapest Server
Urban VPN's speed while testing a nearby server.

Urban VPN doesn’t have servers in Romania, so our tester connected to a nearby server from Hungary, where she experienced a 69% slowdown.

Our team managed to download a 17 GB file in 1 hour, websites loaded in 3-4 seconds, and YouTube HD videos loaded in 2-3 seconds.

Urban VPN USA Server Speed
Urban VPN's speed while testing a remote server.

When we connected to distant servers in the US, our speeds slowed down by about 85%, which is a lot. HD videos on Amazon Prime loaded in 5-6 seconds, websites loaded in 5 seconds, and the same 17 GB file took around 3 hours to download.

Download Speed Upload Speed Speed Reduction
Baseline Speeds 172 Mbps 208 Mbps 0%
Nearby Server Speed 53 Mbps 37 Mbps 69%
Distant Server Speed 25 Mbps 69 Mbps 85%

Overall, we experienced huge slowdowns on distant servers, video buffering, and high ping (up to 284 ms). Therefore, we can't recommend Urban VPN - especially if you want to stream videos or download data from the Web.

Customer Support

Urban VPN Error Code After Crash on macOS

Urban VPN doesn’t provide any customer support whatsoever. Our Score: 1/10

Urban VPN Customer Support
Live Chat No
Email Support Yes, but unresponsive
Tutorials No
FAQs No

Urban VPN’s customer support is non-existent. There’s no live chat on their site and the 'Contact Us' buttons are grayed out. We contacted them multiple times via email, but they didn’t respond. 

Also, Urban VPN doesn’t have any support articles. At most, they have a 'Glossary' page that explains a few VPN terms (in a very crude manner). But those are just generic articles and don't offer any specific information about the service.

So if you’re experiencing problems with their VPN, you'll be left to deal with them alone.

Pricing

Urban VPN Pricing

Urban VPN has a terrible free plan that has annoying bandwidth caps, doesn’t work for streaming, and is dangerous for your privacy. Also, despite being very affordable, Urban VPN’s paid plans don’t provide any value. Our Score: 1/10

Urban VPN has a free plan that gives you access to all servers in all countries. They claim their free plan has unlimited data, but the Android app says there’s a 100 MB limit per day - which is barely enough for 1 hour of Web browsing. And Urban VPN claims its free plan unblocks Netflix, but that’s not true.

Also, the free plan forces you to use a P2P network, which is very dangerous. What’s more, UrbanVPN also logs your personal data and shares it with third parties.

Urban VPN also has premium monthly and yearly plans that give you access to unlimited data and one premium server in the US. Despite being pretty cheap, the paid plans barely offer any value - they still don’t work with streaming sites like Netflix, for example.

Also, UrbanVPN claims its paid plans won’t log your data and that you won’t use its P2P network, but there’s no way to verify that. Even more annoying, there’s no way to switch from the free version to the paid version inside the app to check the differences.

Urban VPN accepts credit cards and PayPal and has a 30-day money-back guarantee.

Do We Recommend Urban VPN?

UrbanVPN Website Homepage

Overall, we don’t recommend Urban VPN at all. For free users, it uses a P2P network, which is very unsafe. Basically, people around the world can do illegal things on the internet with your IP address. 

The service isn’t transparent about having industry-standard features like a kill switch, 256-bit AES encryption, and leak protection (and the support reps didn’t answer our questions about that). What’s more, they admit in their privacy policy that Urban VPN keeps logs of your IP address, browsing history, and shares user data with their affiliates - even if you’re a paid user. 

Since their claims are also contradictory, we consider Urban VPN a shady service that puts your personal information at risk. Therefore, we strongly recommend avoiding this VPN.

Urban VPN FAQs

Is Urban VPN Safe?

No, Urban VPN isn’t safe to use. It doesn’t say if it has industry-standard security features like a kill switch, bank-grade encryption, and leak protection.

Plus, Urban VPN operates on a P2P infrastructure, meaning other people can use your IP address, which is dangerous for your privacy. Also, Urban VPN’s privacy policy makes it clear the VPN logs your data and shares it with third parties.

Is Urban VPN Fast?

No, Urban VPN doesn’t have fast speeds. On average, we experienced a 77% slowdown.

We experienced noticeable slowdowns on both nearby and distant servers. We also tested the speeds for both the free plan and the paid plans, and we didn’t notice any difference.

Does Urban VPN Work with Netflix?

No, Urban VPN can’t unblock Netflix. We tried 10+ times and we always saw the Netflix proxy error message.

Urban VPN also doesn't work with other popular streaming sites like BBC iPlayer and Disney Plus.

Is Urban VPN Free?

Yes, Urban VPN has a free plan, but it’s really terrible. It limits you to 100 MB on Android, has slow speeds, and doesn’t work with streaming sites.

Also, the free plan logs your data and shares it with third parties. What’s more, the free plan runs on a P2P infrastructure, meaning malicious actors could use your IP to engage in illegal activities and get you in legal trouble.

Review Summary

Urban VPN is a service that lacks transparency. It also lacks important security features, keeps logs, and customer support is non-existent. Overall, you're better off without it.

2.6
Overall Score
Background and Jurisdiction
1
Supported Platforms & Devices
6
Prominent Features
1
Server Count & Infrastructure
6
UI/UX Design & Ease of Use
5
Media Streaming Support
2
Torrenting Support
1
Security & Privacy
1
Speed & Performance
4
Customer Support
1
Pricing
1

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