HMA VPN Review 2024

By TechNadu Staff / January 11, 2024

When it comes to choosing the right VPN service, there are many factors to consider. Unfortunately, HMA VPN, formerly known as HideMyAss, falls short in many areas. While it promises complete online freedom, it’s not the most trustworthy VPN out there.

Based in the United Kingdom, HMA’s location raises a red flag right from the start. The UK is notorious for its intrusive data collection efforts and is a member of the 5-Eyes Alliance. Although HMA VPN now claims to have a strict no-logging policy, its track record is extremely poor.

In the past, it has shared user data with law enforcement agencies. For that reason, we wouldn’t recommend it for privacy protection, torrenting, and other sensitive activities.

While HMA doesn’t offer the best set of privacy and security features, it does include all the essentials. There are some advanced features, too, like split tunneling and a kill switch - making it a decent option for streaming, especially for US Netflix, Max, and Hulu.

Its gaming performance is also decent, but if you’re going to set up a VPN router for your gaming consoles, it can be a bit of a hassle. HMA VPN also stands out for its impressive international server selection, earning it a spot in our list of the best VPN services.

As with our other VPN reviews, we aim to simplify the comparisons between the various options available. Let's begin by examining some of the key features of HMA.

Jurisdiction United Kingdom (5-Eyes Alliance).
Logs Data usage and timestamps.
Servers 1,080+ in 210+ countries.
Simultaneous Connections 5-10 (Standard Plans) and 10 (Business Plans).
Supported Devices Windows, macOS, iOS, Android, Linux, Android TV, and routers.
Features AES 256-bit encryption, kill switch, split tunneling, DNS and IPv6 leak protection, IP shuffling, and IP refresh.
Protocols OpenVPN (UDP/TCP), Mimic, and WireGuard.
Supports Netflix US, Hulu, Max, torrenting, gaming, and more.
Customer Support Installation guides, FAQs, community, support tickets.
Price From $2.99/month.
Live Deal 75% OFF (3-year plan)
Our Score 6.2 out of 10.

We take an objective approach in our evaluations to ensure that our reviews are impartial, accurate, and unbiased. If you’d like to learn more about our evaluation process, please refer to our guide on how we review VPNs.

Background, Jurisdiction & Reputation

HMA VPN, originating from the UK, isn’t the most reliable VPN service due to its practices of collecting and retaining personal data. Its past record of data leaks only adds to the concern. Our Score: 0/10

Choosing a VPN revolves around trust. To ensure its trustworthiness, it's crucial to closely examine its background, investigate its jurisdiction, and check for any past data leaks that might have caused issues. By doing so, you can keep your online experience secure and worry-free.

Where Is HMA VPN Based?

HMA VPN is based in the UK, which is part of the Five Eyes Alliance, a group of countries that share intelligence information with each other. The country also has the Investigatory Powers Act, or the "Snooper's Charter," which gives the UK government broad powers to access and store personal data.

So, how does HMA operate in such a hostile environment? Well, the answer isn’t so simple. The service is actually owned by Avast, a cybersecurity company based in Prague, Czech Republic. 

Avast, which also owns AVG Technologies, acquired HMA VPN in 2016 and claims to operate it as an independent entity. However, this doesn’t mean the provider is free from the UK's jurisdiction. The service still has to comply with British laws and regulations and even admits that it will cooperate with law enforcement requests if necessary.

Before that, AVG Technologies had acquired Privax in 2015, which was HideMyAss’s original parent company. It's interesting to note that Privax continues to operate HMA.

In 2022, Avast merged with NortonLifeLock. Now, NortonLifeLock has rebranded as Gen Digital (or simply Gen), with its headquarters in the U.S. Gen Digital is the parent company overseeing a lineup of other security brands, including Norton, LifeLock, Avast, AVG, Avira, and CCleaner.

Adding to the complexity, various brands under Gen Digital also offer their VPN services. Besides HMA, you'll find Avast SecureLine, Norton Secure VPN, and Avira Phantom VPN, each contributing its own unique features to the digital security landscape.

We know it's quite a web of connections, but it's essential to know the broader context when choosing a VPN.

Did HMA VPN Leak Personal Data in the Past?

Yes, HMA has leaked personal data in the past. Back in 2011, the company handed over incriminating data to the FBI related to a LulzSec member accused of using HMA’s proxy to hack into the systems of Sony Pictures Entertainment. This incident highlighted HMA’s crucial role in confirming the individual’s identity and online activity.

However, this isn’t the only case where HMA has shared user data with law enforcement agencies. A Texas judge was arrested in 2016 for stalking and harassment, and his identity was uncovered using connection timestamps provided by HMA. Bear in mind that all of these instances of data sharing happened under HMA’s old privacy policy.

Additionally, HMA VPN follows a no-logs policy. However, it still collects a bit of info when you use it, like the dates you connect (morning or evening) and how much data you use. They only keep data for 35 days to help with any issues. If there's a legal reason, like a subpoena, they might also share your personal data.

While the VPN service has altered its logging policy since then, it still collects data. Therefore, if you’re considering HMA, keep in mind that it doesn’t make you truly anonymous.

Is HMA VPN Safe?

Yes, HMA VPN is safe to use. It has basic VPN security features, such as military-grade encryption with VPN protocols like OpenVPN, WireGuard, and Mimic, to establish secure VPN tunnels. A kill switch also adds another layer of protection in case your Internet connection drops.

Moreover, HMA VPN has a no-logs policy, audited by VerSprite (a cybersecurity consulting firm) in 2020. While HMA VPN doesn't keep personal logs, it does collect some data to improve its service.

This includes when you connect (morning or evening) to HMA and approximate data usage (rounded to the nearest digit). They use this info for better network planning. More importantly, none of this is connected to any specific person, so your privacy is safe with HMA VPN.

Supported Platforms & Devices

HMA offers applications for major desktop and mobile platforms, as well as for Android TV. However, it lacks support for Amazon FireOS, which puts it at a disadvantage compared to other top-rated VPNs. Our Score: 6/10

We list HMA's supported devices in this HideMyAss VPN review. Note that HMA allows between 5 and 10 devices per account in the standard plan, so it's crucial to confirm compatibility with both desktop and mobile devices. Here’s a table to simplify things:

Desktop Platforms Windows, macOS, Linux.
Mobile Platforms Android, iOS.
Web Browsers N/A.
Routers DD-WRT and Tomato routers.
Other Devices Android TV.

HMA offers decent coverage in terms of device support, with native apps available for Windows PC, Mac, Linux, Android, iPhone, and iPad. However, the service falls short when it comes to streaming devices, with support limited to Android TV.

While the Android TV app includes some useful features like split tunneling, kill switch, and refresh IP, it's disappointing that there's no native application for Fire TV devices. Moreover, the lack of proxy support for major browser extensions, like Chrome, can be a significant drawback.

To use HMA on other devices (those that don’t support VPNs), you need to install the VPN on a supported and compatible router. This process can be complicated and requires technical knowledge, so it may not be the most convenient option.

In terms of the number of simultaneous devices you can secure all at once, HMA has a couple more choices. With their Family Plans, you can cover up to 10 devices. For Business Plans, they've got options for 10, 20, and 30 devices. If a company needs more than that, they can reach out to HMA for a custom quote.

Overall, HMA provides reasonable device support, but it doesn't quite measure up to the best VPNs, considering its discontinuation of Web proxy support via Chrome extension, as well as extensions for other popular browsers like Firefox and Edge.

Installation & Initial Configuration

You can install HMA within minutes. The entire procedure is very simple and quite streamlined, so even absolute beginners won’t have any problems. Our Score: 10/10

HMA VPN page showing installation guides for different platforms

Getting started with HMA VPN is a breeze. First, you need to subscribe to HMA VPN. Then, you can proceed to download the official app from its website. We’ve tested it on Windows, and the installer file was just 1.2MB, making it a quick download.

HMA VPN app showing its installation wizard

Once downloaded, open the file, and you'll be greeted by a typical installation wizard. Accept the terms of use, select where you want to install the application, and you're good to go. It's worth noting that you could be asked to restart your machine, but this is just to ensure the installation process goes smoothly.

HMA app showing the required sign-in details

Once the app is installed, launch it by double-clicking on its icon. You'll be asked for your user credentials, which is standard procedure for any VPN. What's great about HMA is that it doesn't come bundled with any other apps that can often slow down your system.

If you're using HMA on mobile platforms, simply download the official Android or iOS app from its respective app store. After opening the app and signing in, you're ready to start using HMA VPN on the go. 

Prominent Features

HMA VPN has made significant improvements lately, including the addition of advanced features to complement its existing set of basic features. Our Score: 7/10

To avoid getting overwhelmed by marketing messages, it's important to focus on the essential features when choosing a VPN. Fortunately, HideMyAss offers all the basic features you would expect from a reputable VPN, including AES-256 encryption and DNS servers.

We have collected all the necessary information about the security and privacy features available on the HideMyAss app. Here's a breakdown of what you need to know about each of them.

HMA VPN menu showing its Privacy tab with Kill Switch and IP Shuffle features
How to enable HMA VPN's IP Shuffle feature
How to enable HMA VPN's split tunneling feature on Android
HMA Automatic Connection Rules on Android
HMA VPN Lightning Connect feature on Android

Server Count & Infrastructure

HMA’s server network covers many regions globally, but it’s not as extensive as some of the top-rated VPNs. Our Score: 8.5/10

In this segment of our HMA VPN review, we check the VPN's impressive server network. While it may not have the highest number of servers, they’re distributed evenly across the globe. However, there are still some issues with this aspect of the service. 

Number of Servers 1,080+
Number of Locations  290+
Number of Countries  210+
Specific Cities Selection  YES
Unlimited Switching YES

HMA VPN claims to have servers in more than 210 countries, but many of them aren’t physically located there. They’re virtual servers that use another location to mask their true identity. This can be a problem for users who care about the privacy and security of their data.

This VPN has one advantage: it lets users choose specific cities in some countries and switch between locations as much as they want.

That said, HMA VPN falls behind other VPNs in terms of server quantity and quality. It only has 1,080+ servers, while VPNs with the most servers have more than 5,000 servers. This service hasn’t made any huge changes to its server locations for a long time, unlike other VPNs that keep growing their networks.

UI/UX Design & Ease of Use

HMA VPN home screen on Windows

HMA has an easy-to-use application that anyone can navigate. The only drawback is that the window size is fixed and can’t be changed. Our Score: 8/10

This VPN service has a unique and entertaining approach to its UI, from its comical name to the amusing donkey mascot featured on its website and apps. Over the past year, the support for platforms has only increased, and the provider has been semi-successful at delivering a consistent user experience across most platforms. 

The latest update streamlines the app, eliminating unnecessary clutter and presenting a more modern design. While this alone is a commendable improvement, the most significant enhancement is the app's increased simplicity.  

Let's delve into the details of HMA's user interface.

More HMA VPN features and quick access settings

On the top left-hand side of the home screen, you’ll find a cogwheel icon that takes you to HMA VPN's Menu. The menu offers seven options:

HMA VPN Connection Preferences on Windows
HMA VPN Advanced Preferences on Windows
HMA VPN Help and Support menu on Windows
HMA VPN Account menu on Windows PC
About HMA section on Windows PC

In mobile apps, HMA maintains a consistent home screen design. A prominent toggle button in the center features a donkey that changes appearance upon VPN connection.

iOS interface of HMA VPN
HMA VPN's interface on iOS.

However, the difference lies in their settings. iPhones adopt a straightforward approach, while Android goes further, providing advanced settings for a more customized experience.

Android interface of HMA VPN
HMA's Interface on Android.

Overall, HMA has excelled in delivering a user-friendly interface. However, the experience could be enhanced if they hadn't decommissioned their Web browser extensions and the app's window size were adjustable. If you have ultra-high monitor resolutions, scaling it up a bit might be necessary, as the text can be challenging to read at times.

Media Streaming, Torrenting, and Gaming Support 

HMA can unblock Netflix and other streaming services, but torrenting should only involve legal files. The gaming performance is also decent. Our Score: 6/10

It’s now time to put HMA's ability to unblock popular streaming services, support torrent downloads, and gaming performance to the test. Check out our detailed assessments below for an in-depth discussion of our findings.

Is HMA VPN Good for Streaming?

Yes, HMA VPN is good enough for media streaming. Our analysis of HMA VPN's streaming capabilities revealed that the service unblocks popular streaming platforms, such as Netflix US, Hulu, Max, and Discovery+, through its dedicated servers

However, HMA VPN isn't the best VPN for streaming TV, as we discovered that it may not be as effective with other platforms, such as Disney+, Amazon Prime Video, ESPN+, and BBC iPlayer. Additionally, while our testing indicated that HMA VPN's streaming performance was generally fast and stable, it's worth noting that this may vary based on server load and location.

To give you a quick overview, here's a handy table listing some of the major US-based streaming platforms that HMA VPN has successfully unblocked.

Netflix Hulu Max
Discovery+ Paramount+ Peacock
Sling TV Fubo TV Crackle

HMA VPN broadens your reach to streaming platforms internationally, not confining you to just the US. Here's a glimpse of what you can expect.

ITVX (UK) NOW TV (UK) StackTV (Canada)
Crave (Canada) GloboPlay (Brazil) iQIYI (via Singapore)
9NOW Live (Australia) Movistar Plus+ (Spain) Zattoo (Germany)

Overall, HideMyAss proves to be passable at unblocking some geo-restricted sites. But if you're primarily seeking a VPN service to unblock a wider range of streaming services, we recommend exploring other options, such as NordVPN or ExpressVPN.

Is HMA VPN Good for Torrenting?

Yes, HMA VPN is a good option for torrenting if you base its performance on speed. Our tests, conducted with uTorrent and BitTorrent clients, showed seamless downloading of torrent files.

However, its offerings may not meet the needs of users who want to download copyrighted material or content that violates regulations. The VPN provides P2P-optimized servers in Europe and the USA, but it also scans downloaded files and restricts users to legal content.

Moreover, the service has previously cooperated with law enforcement agencies, which may raise privacy concerns for some users. Although it has a kill switch for added security, HMA lacks port forwarding and SOCKS5 proxies, which can contribute to better speeds.

So, if torrenting is your game, we recommend using the best VPN for torrents.

Is HMA VPN Good for Gaming?

Yes, HMA VPN can be a good choice for gaming. It helps you bypass geo-blocks, connects you to servers worldwide, and keeps your credentials safe even on risky networks.

Plus, it adds an extra layer of defense against targeted DDoS attacks. While it may not have specific gaming-optimized servers, it does reduce ping and improve latency.

However, it's worth mentioning that HMA VPN doesn't come with a Smart DNS tool. If you're gaming on consoles, using HMA VPN might involve a bit of a complex router setup, needing some technical know-how.

For a smoother gaming experience, consider looking into the best VPN for gaming. It offers features more tailored to your gaming needs.

Security & Privacy

Although HMA isn’t exposing your private data, it gathers a significant amount of personal information. This practice makes it an unfavorable option for privacy-focused individuals. Our Score: 3/10

While HMA VPN may have strengths in some areas, its weaknesses in other areas may outweigh those benefits. Ultimately, though, none of these considerations may matter much if the VPN service is unable to deliver complete online anonymity. Therefore, it’s crucial to examine how this VPN safeguards your online privacy and security.

HMA VPN Protocols

While it's true that HMA provides users with industry-standard 256-bit AES encryption, it's worth noting that this level of encryption is widely available among most VPN services these days. As for tunneling protocols, HMA VPN broadly offers 3 options: OpenVPN, Mimic, and WireGuard.

OpenVPN Mimic WireGuard
Android YES NO NO

Here is a brief overview of each protocol and its benefits.

According to HMA's website, the IKEv2/IPsec protocol is available for both Mac and iOS devices. However, we were unable to verify this information since our inquiry about the default protocols for each app went unanswered by their customer support.

Also, other native apps don't list the supported protocols, leaving us without the option to check or change them. The flexibility to switch VPN protocols to WireGuard, Mimic, and OpenVPN is exclusive to the Windows app.

Does HMA VPN Keep Logs?

No, HMA VPN doesn’t keep logs. That means it doesn’t track or log your Internet activity. However, HMA still collects some personal information from its users, such as email addresses and usernames, which is a common practice among VPNs. The data that HMA does log in is aggregated and can’t be traced back to any specific user. 

HMA page showing product functionality

This doesn’t change the fact that HMA has a poor track record of safeguarding its customers’ privacy. To gain its users’ trust, the service has undergone a third-party security audit by VerSprite, a reputable cybersecurity firm. The firm has given HMA a clean chit by awarding it a ‘low-risk privacy impact’ rating.

In the recent past, the HMA VPN has updated its logging policy and removed invasive data retention, but we remain skeptical due to the company's history of cooperating with authorities. Moreover, HMA VPN is based in the UK, a country with intrusive data retention laws, which only compounds the issue.

Given the risks involved, we advise you to be careful with this VPN.

Does HMA VPN Leak/Expose Your Private Data? 

No, HMA VPN doesn’t leak your private data. While using a VPN, it’s crucial to ensure that your data remains secure. We have thoroughly tested HMA VPN for DNS leaks, and we’re pleased to report that HMA VPN is quite protected in terms of leaking private data.

HMA VPN DNS leak test

We found that our virtual IP address and its associated server were detected. However, our true information was never revealed, which is a testament to HMA's commitment to user privacy. 

Speed & Performance

HMA VPN showing baseline speed and server performance in the US, UK, Canada, India, Australia, and Italy

After conducting our speed tests, we found that HMA slows down your Web connection by approximately 23%, which is a fairly positive outcome. Our Score: 9/10

HMA doesn’t aggressively advertise its speeds, which gave us a bad first impression. However, we found its speed and performance to be a highly impressive aspect of this service.

For this test, we started with the speed of our Web connection without the VPN and got 105.02 Mbps for downloads and 114.99 Mbps for uploads. We then tested 6 servers around the world. It’s important to note that VPNs use encryption tunnels to mask your connection, which is expected to slow down the speed.

That said, here are the results of the rest of our server tests:

  Download Speed Upload Speed Speed Reduction
Baseline Data 105.02 Mbps 114.99 Mbps 0%
US (New York) 73.06 Mbps 54.37 Mbps 30%
UK (London) 72.58 Mbps 64.44 Mbps 31%
Canada (Vancouver) 77.32 Mbps 52.85 Mbps 26%
India (Mumbai) 74.58 Mbps 42.72 Mbps 29%
Australia (Sydney) 86.15 Mbps 43.02 Mbps 18%
Italy (Milan) 99.54 Mbps 51.07 Mbps 5%

Upon testing, we found HMA VPN's server speeds to be quite satisfactory, with an average speed reduction of approximately 23%. While this reduction is noticeable, it’s not significant enough to cause major frustration or disrupt online activities.

HMA VPN's widespread server network provides users with a range of options and ensures that they can connect to a server that meets their needs. Ultimately, HMA VPN's server speeds provide a decent balance between performance and privacy.

Customer Support

HMA provides satisfactory customer support, but it falls short of our expectations for a popular VPN. While it offers a decent knowledge base section and email support, it doesn’t provide support chat. Our Score: 6/10

During times of crisis, it’s essential to have dependable customer support from your VPN provider. If you choose HMA as your VPN, you can access customer support through various channels.

Here’s a breakdown of the available support options offered by HMA:

In terms of customer support, HMA doesn’t offer all the features one might expect from a top-tier VPN, but there are some helpful resources available. One such resource is their online knowledge base, which is extensive and includes detailed guides and FAQs.

However, when it comes to contacting a human for assistance, HMA's customer service may not be the best. Unfortunately, the live chat feature has been canceled, which is a disappointment.


Even though HMA’s 36-month plan brings an attractive price, we wished to see it more affordable. Also, we’re disappointed that there are no anonymous payment methods. Our Score: 5/10

HMA offers three subscription plans, with prices varying based on the duration of each plan. So here’s what you can expect from HMA VPN.

How Much Is HMA VPN?

HMA VPN comes at a price of $2.99 per month if you opt for the 36-month plan. Unfortunately, there's no monthly plan available. They offer subscription options for 1, 2, and 3 years.

Regardless of the plan you choose, you'll get security and privacy protection, 5 simultaneous connections, a 30-day money-back guarantee, and 20 Gbps speeds. The only distinction lies in the duration of the plan you go for.

Total Price Per Month Savings
12-Month Plan  $59.88 $4.99 58%
24-Month Plan $95.76 $3.99 67%
36-Month Plan  $107.64 $2.99 75%

All of the plans offered by HMA come with 5 simultaneous connections by default, which is decent for most users. However, if you need more, HMA provides an option to increase the number of connections to 10 for an additional fee.

For instance, the 12-month plan jumps from $4.99 to $7.99 with 10 simultaneous connections. Compared to other VPN services, the price for additional connections is relatively decent.

Apart from the consumer plans, the service also has additional plans for businesses, which allow up to 30 simultaneous connections. This is a considerable increase compared to the 10 in the standard plan.

We think HMA's long-term plans are reasonably priced, but they’re not enough to seal the deal, especially considering that it can't unblock some popular streaming services and has data collection issues.

Nonetheless, the 30-day money-back guarantee ensures that you can try the service risk-free. It doesn't have a free version, but it provides a 7-day free trial so you can test the software before making a purchase.

HMA accepts payments via credit cards, PayPal, wire transfer, and more. However, there are no anonymous payment methods available, which could be another downside for some users.

Final Thoughts - Is HideMyAss Good?

Yes, HMA VPN is good and covers basic VPN requirements. However, despite its ability to unblock popular streaming services like US Netflix, Hulu, and Max, its past logging practices and compliance with law enforcement requests may not sit well with those who prioritize privacy. While it has made improvements in this regard, it may still not be the best option.

On the bright side, HMA does offer a 7-day free trial and a 30-day money-back guarantee, allowing you to test the waters before making a commitment. Its user-friendly apps and extensive server network are also commendable. However, potential users should weigh the pros and cons before making a decision, as HMA's privacy policies may not align with everyone's expectations.

If you feel comfortable with this, you can subscribe to HMA VPN and take advantage of the various VPN functionalities that it offers.


  • Simple installation.
  • Easy-to-use and well-designed UI.
  • Plenty of server locations.
  • Great download speeds.
  • Unblocks US Netflix and BBC iPlayer.
  • 7-day free trial.
  • 30-day refund policy.


  • Collects various types of user data.
  • Previously shared user data with the FBI.
  • No Firestick app.
  • No Smart DNS tool.
  • Unblocks limited platforms.
  • Limited protocol options.
  • Based in the UK.


What Is HMA VPN?

HMA VPN is a service that encrypts your Internet connection and hides your IP address. Using this provider, you can also access streaming content from many countries. With over 1,100 servers in 210 locations, users can connect up to 10 devices at once, depending on your plan.

Is HMA a VPN or a Proxy?

HMA is a VPN service that utilizes encryption to keep your online activities secure and private by routing your Internet traffic through its servers. However, the service also provides browser extensions for Chrome and Firefox, which offer a limited version of the app's functionality.

Is HideMyAss Free?

No, HMA VPN doesn’t have a completely free version of the app. They do offer a 7-day trial window and a 30-day money-back guarantee for those who wish to try the service for free. 

How Does HideMyAss Work?

HMA VPN secures your online activities by encrypting the data transmitted between your device and the Internet. This encryption ensures confidentiality, protecting individuals and businesses from potential threats and unauthorized access to sensitive information.

Who Owns HideMyAss?

Avast Software s.r.o. owns HideMyAss, and Avast itself is owned by Gen Digital, which serves as the parent company for other well-known brands like Norton, LifeLock, and AVG.

Does HMA VPN Work in China?

No, HMA VPN doesn't reliably work in China. Despite having 4 virtual servers there, HMA advises against using their VPN solutions in the country.

Review Summary

HMA has good speeds and can unblock Netflix US for smooth streaming. However, it may not be the best choice for its data collection practice and half-baked privacy policy.

Overall Score
Supported Platforms & Devices
Installation & Initial Configuration
Prominent Features
Server Count & Infrastructure
UI/UX Design & Ease of Use
Media Streaming, Torrenting, and Gaming Support
Security & Privacy
Speed & Performance
Customer Support

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