How to Get Unbanned From Apex Legends

Written by Novak Bozovic
Last updated May 25, 2024

Apex Legends is a hugely popular game played by over 100 million individuals. Therefore, it doesn’t come as a surprise that EA (Electronic Arts) has implemented a massive moderation system. If you’ve found yourself targeted by that system, for whatever reason, you’ll want to know how to get unbanned from Apex Legends. And yes, we’re here to help!

When it comes to bypassing an Apex Legends ban, know that it’s impossible to actually bypass it. Instead, you’ll need to contact EA and use the official communication channels for your appeal. Keep on reading to learn more.

Use These 2 Steps to Get Unbanned From Apex Legends (By Submitting Your Appeal)

The process of getting unbanned from Apex Legends has two equally important steps, so make sure to read the following content very carefully. Let’s jump right in!

Step #1: Review EA’s 'Positive Play Charter' & 'Rules of Conduct' 

Before you submit your appeal for getting unbanned from Apex Legends, it’s crucial to read a couple of legal documents that explain the background of EA’s moderation system. Doing so ensures that you know the reason why you’re banned. And in case you went against EA’s rules, know that it can be hard to regain access to your account before your suspension is due to end. 

Therefore, proceed to check EA’s Positive Play Charter, where you’ll find a long list of permitted and banned activities related to Apex Legends and other games. After that, proceed to read EA’s Rules of Conduct, where you’ll find a list of forbidden activities and actions. 

Aside from reading the above-linked documents, you also need to check your email inbox. Once a ban or suspension is imposed, EA will send a message explaining the reason for that ban. If you believe that you were banned for something you didn’t do (and if you can prove your claims), you can proceed to the second step. 

Step #2: Contact EA Regarding Your Apex Legends Ban

If you think your Apex Legends ban was a mistake, here are the steps to take and try to get unbanned. So, go through the following. 

  1. Use any Web browser to launch EA’s 'Contact Us' form
  2. At this moment, you should see the 'Log In' button. Click on it. 
  3. Log in to your account associated with an active Apex Legends ban
  4. Once you log in, take a good look at your 'Case Information' page. 
  5. You can check your case information, your ban history, and other valuable info. 
  6. Scroll to the bottom until you see the 'Other Support Options' section. 
  7. Click on the plus icon visible on the right-hand side. 
  8. Input your first and last name as well as your email address. 
  9. Then, fill out your appeal by providing in-depth information. Find some useful tips here
  10. Support your claims by uploading a document that can act as evidence. 
  11. Finally, click on 'Email Us' once you’re ready to send your message. 

That’s it! All there’s left is to wait for EA’s support team to respond. Once that happens, you’ll receive a reply via email. However, you won’t be able to use that email message to reply to EA. Instead, you’ll need to use your 'Case Information' page for any further communication.

Also, keep in mind that it can take up to 30 days to have your appeal reviewed by a dedicated team at EA. In the meantime, you shouldn’t send additional appeals since that’s strongly discouraged and could complicate your case in the long term.  

Tips on Filling Out Your Apex Legends Ban Appeal

There are some tips to keep in mind when filling out EA’s online form to ensure that your appeal is processed as quickly as possible. Check below to learn more. 

What Can Get You Banned From Apex Legends? 

Cheating, making false claims, hacking, and trolling can get you banned from Apex Legends, among other things. Here’s a deeper explanation: 

How Long Does It Take to Get Your Apex Legends Account Unbanned? 

Your Apex Legends account might get unbanned in up to 30 days – but only if your appeal goes through. Keep in mind that the majority of requests receive a negative response. 

If you receive a negative response, that means your Apex Legends account will remain blocked indefinitely. In that case, you’re free to create a new account and start from scratch. There’s no way to transfer your old save data to your new account. 

Also, it’s essential to understand the difference between being suspended and banned. If you’re suspended, your Apex Legends account will be deactivated for a little while, up to 7 days in most cases (24-hours for the first offense, then up to 3 days, and then up to 7 days). If you keep breaking the rules, that will lead to having your account banned. 

Can You Use a VPN to Get Unbanned From Apex Legends? 

No, you can’t use a VPN to bypass an Apex Legends ban. That’s because EA’s bans are not IP-based, which makes VPNs useless in that specific case.

Once your account is banned, EA’s staff will manually deactivate your account. So, no matter how you route or alter your Web traffic, there’s no way to reach your account or save data – because that data won’t exist on EA’s servers. 

Still, there are many reasons to use a VPN for gaming, especially if you want to lower your ping. Of course, that applies to those with access to Apex Legends. To learn more, head over to our article on the best VPNs for Apex Legends

That would be all on how to get unbanned from Apex Legends. If you have any questions for our team, share them via the comments section below. And finally, thanks for reading!

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