VPNSecure Cancels All Lifetime VPN Subscriptions, Sparking Customer Backlash

• VPNSecure ends all lifetime VPN subscriptions on April 28, 2025.
• The new owner claims the deals were undisclosed during the acquisition.
• Affected users were offered new one-time VPN plans, not refunds.

VPNSecure, a virtual private network service, ends all lifetime VPN subscription accounts as of April 28, 2025, leaving many users upset and confused. The news came to light after impacted users began sharing emails from the company on Reddit, showing that their accounts had suddenly stopped working.

In the email, VPNSecure stated that the decision was made “to continue providing a secure and high-quality experience for all users.” However, the sudden deactivation has sparked frustration among customers, many of whom believed the “lifetime” subscriptions they purchased—some through deal platforms like StackSocial—would remain active indefinitely.

The company explained that it changed ownership in May 2023, and the new owners took over the technology, domain name, and customer database. However, they claim they were not made aware that “thousands of Lifetime Deals (LTDs) had been sold” by the previous owner. According to the same email, this information only came to light months after the acquisition.

Since April 28, VPNSecure’s Trustpilot page has seen a wave of negative reviews. However, complaints about deactivated lifetime accounts date back even further—some as early as May 2023, shortly after the ownership change. Responses from the provider to these older reviews only started appearing recently, adding to customer confusion.

Adding to the uncertainty is the question of who actually owns VPNSecure today. The company listed on the VPN's website, InfiniteQuant Ltd, has told media outlets it has no connection to VPNSecure. According to a statement sent to TechRadar and Ars Technica, InfiniteQuant Ltd said it has filed a formal complaint with the VPN provider but hasn’t heard back. There is also confusion with a similarly named company, InfiniteQuant Capital Ltd, based in the British Virgin Islands, which also denies involvement.

As of now, VPNSecure has not offered refunds to users affected by the canceled lifetime plans. Instead, the company appears to be offering one-time deals on new VPN plans as compensation, though it’s unclear how many users have accepted these offers. The situation leaves many users questioning the value of “lifetime” deals in the VPN industry—and looking for more transparent and trustworthy alternatives.

If you're now considering switching VPNs, we recommend starting with our list of the best VPN services. Right now, NordVPN is our top pick for its overall performance and privacy features. However, we recommend you check out our Surfshark and ExpressVPN reviews too. If you’d rather not spend money on another provider just yet, Proton VPN offers a trustworthy free plan that’s worth checking out.