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NordVPN Not Connecting? 8 Ways to Fix It

Written by TechNadu Staff
Published on February 16, 2024

If you want a VPN to enhance your digital privacy and browse safely, NordVPN is an excellent choice. However, you may sometimes experience issues with NordVPN not connecting due to varying technical reasons. 

There is no single solution to NordVPN not working on your device. It depends on various factors like the quality of your Internet connection, device updates, firewall settings, NordVPN account status, and more. Hence, it is necessary to troubleshoot the problem.

In this article, we will teach you how to fix the NordVPN not connecting issue. You will also learn how to fix connectivity issues on platforms like Windows, Mac, iOS, Android, and Linux, and we’ll finish with a round of helpful FAQs.

8 Ways to Fix NordVPN Not Connecting Issue 

Is your NordVPN not connecting to a server? There can be many reasons it may fail to connect, such as issues with your Internet connection, improper login credentials, server outage, and more. Let’s discuss a few crucial troubleshooting steps to help fix this issue.

1. Check Your Internet Connection 

If NordVPN doesn’t connect despite repeated attempts, make sure that your Internet connection is stable by browsing the Web. If you experience a delay when loading websites, it means that your Internet is not working properly. When this happens, NordVPN won’t connect.

Here is what you can do to resolve this: 

  1. Disconnect from WiFi and reconnect again.
  2. Restart your router by keeping it unplugged for 30 seconds.
  3. Remove and plug back in your ethernet cable, and ensure it is not damaged. 
  4. Call your Internet Service Provider (ISP) and discuss the issue. 

2. Check Your Login Credentials

The issue of NordVPN not working can also arise due to incorrect login credentials. Usually, this will result in NordVPN not logging in. Sometimes, users forget their account credentials and accidentally sign into an old account, where the subscription is inactive.

To confirm your account credentials on a Mac/Windows PC, follow the steps below: 

  1. Open the NordVPN client on your device. 
  2. Click on the gear icon in the bottom left to open the settings.
  3. Click ‘Account’ to open your account’s details. 
  4. Check your email address and your subscription status.

To resolve issues like NordVPN login not working, you can reset your login credentials. Simply open NordVPN’s app, click the ‘Forgot your password’ button and enter the email associated with your account. You will receive a password reset link via email. If NordVPN login fails again, talk to its customer support for further assistance.

3. Check the Server Status 

Occasionally, VPN servers may experience downtime due to maintenance, technical faults, or network congestion. If NordVPN is stuck on connecting, try choosing a different server in the same country. This will help you rule out possible issues with particular servers.

You can easily find another server in the location of your choice because NordVPN has a widespread server network with 6,000+ servers in 60+ countries. For example, if NordVPN won’t connect to New York (US), try connecting to Chicago (US) or San Francisco (US).

4. Check NordVPN Protocols and Ports

You can resolve issues with NordVPN stuck connecting by changing the VPN’s protocols. To do this, go to your VPN settings and choose a different protocol. 

By default, NordVPN uses NordLynx, its proprietary protocol built around WireGuard. It also has additional options, such as OpenVPN, that work better for some users. 

You can change your NordVPN protocol by following these steps: 

  1. Launch your NordVPN app on a desktop PC. 
  2. Click the gear icon in the bottom left of the window. 
  3. Click the ‘General button.
  4. Change from ‘Auto (Recommended)’ to ‘OpenVPN (UDP or TCP).’

5. Install the Latest NordVPN Software

Sometimes, your NordVPN connection fails because of a bug in the app due to corrupted files or an outdated version of the app. The sample applies with NordVPN not opening on your system.

Companies regularly update VPN apps to enhance security, introduce new features, and fix known bugs. Running an outdated version might prevent your VPN from connecting properly. 

Here's how to ensure you're using the latest version of NordVPN:

6. Check Your Firewall or Antivirus Settings

Firewalls and antivirus programs are designed to protect your computer from unauthorized access. However, they can sometimes mistakenly identify a VPN as a threat and block its connection. 

To ensure your firewall or antivirus isn't the reason why NordVPN isn't connecting, follow these steps:

  1. Temporarily turn off your firewall or antivirus to see if that allows NordVPN to connect.
  2. If disabling helps, add NordVPN as an exception to your firewall or antivirus settings.
  3. Turn your firewall back on after testing.

7. Restart the NordVPN App

A simple restart can often fix the issue if the NordVPN app is not working or not logging in. This process refreshes the app's operations and can eliminate temporary glitches. 

  1. Close the NordVPN app on your device and remove it from the background processes.
  2. Wait for a few seconds.
  3. Relaunch the app and try connecting to a server.

8. Contact NordVPN Customer Support

When all the other methods fail, reaching out to NordVPN's customer support can resolve your issues. NordVPN offers 24/7 live chat support from agents equipped to handle a wide range of connectivity issues. 

It also offers email support, and NordVPN’s team is active on various social media channels like Facebook, Twitter, LinkedIn, and Instagram. There’s also a detailed support section on NordVPN’s site with helpful resources for general information and guides to solve common issues related to connectivity, billing, and more.  

How to Fix NordVPN Connectivity Issues on Different Platforms

To fix NordVPN connectivity issues on different platforms, you need to troubleshoot the problem and then follow the steps to resolve it. These steps vary from one platform to another. For instance, the instructions for Windows would be different from Mac, and so on.

Let’s look at how you can fix the NordVPN not connecting issue on Windows, Mac, iOS, Android, Linux, and browser extensions.

NordVPN Not Connecting on Windows

If NordVPN can’t connect on Windows, the problem might stem from the app’s configuration or your Windows settings. We suggest using Windows 11 or Windows 10 because Microsoft has halted support for older versions like Windows 8 and Windows 7. Hence, there can be problems with software compatibility. 

Let’s look at how you can fix NordVPN’s connectivity on Windows: 

NordVPN Not Connecting on Mac

Mac users might face challenges with NordVPN not connecting due to account issues or app configuration. Follow these steps to troubleshoot and resolve connectivity problems on macOS:

NordVPN Not Connecting on iPhone & iPad

Sometimes, iOS users can encounter issues with NordVPN not working on their iPhones or iPads. Here are steps to troubleshoot and fix these issues:

NordVPN Not Connecting on Android

Android users facing problems such as NordVPN not opening or connecting can follow these troubleshooting steps:

NordVPN Not Connecting on Linux

Linux users experiencing issues with NordVPN not connecting can follow these steps to troubleshoot and potentially resolve the issue:

NordVPN Browser Extension Not Working

When the NordVPN browser extension isn't working, it could be due to various reasons. Here's how to troubleshoot and fix common issues:

Final Thoughts

There are many possible reasons why NordVPN is not connecting on your device. Sometimes, the issue of NordVPN not working is simply due to poor internet connectivity. However, factors like network congestion, server outages, and outdated apps can also cause connectivity issues.

To fix the NordVPN not connecting issue, identify the cause first and then follow the proper steps. This is where NordVPN’s 24/7 live chat support comes in handy. Despite any technical issues that may occur, we recommend NordVPN due to its high-speed servers, stable performance, and advanced security features. 


Why Is NordVPN Not Connecting?

There are many reasons why NordVPN may not be connecting, such as slow Internet, outdated VPN software, expired subscriptions, network congestion, firewall blocks, and more. You can only figure out the exact reason by troubleshooting it. 

Why Is NordVPN Blocking My Internet Connection?

NordVPN may be blocking your Internet connection because your firewall does not exempt it. It is also possible that your NordVPN subscription has expired. To fix this, check your device's account status and firewall settings. 

Why Is NordVPN Not Launching?

NordVPN may not launch if its installation on your PC is corrupted or if the app is outdated. Sometimes, this can also be due to a random bug. In such cases, deleting and reinstalling the app will fix the issue.

We hope that this article solves your issues with NordVPN connectivity. To share your experience or additional tips, feel free to comment below.

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