Discovery Plus Keeps Crashing: Here’s How to Fix It

By Gabriela Vatu / January 16, 2021

Discovery Plus has been out for over a week now and users are reporting various issues they have with the service. One of the biggest issues people have encountered is the app crashing or failing to load, so let's see what solution we have to this issue. 

Sometimes, apps will crash, whether we're talking about Discovery Plus or not. Something glitches and you can't load the tool for some reason or another, but that shouldn't be too much of a problem if you don't give up - there's always a way to fix this type of issue.

How to Fix Discovery Plus Crashing

  • The first thing you should do if the app crashes for you is to close it completely and relaunch it. Sometimes, the problem stems from how the app launched on the system and can be fixed by simply giving it another go.
  • If that doesn't solve your issue, you should clear out your cache and data.
    • Web Browser - Go to the Privacy and security area (names may vary depending on browser), tap "Clear browsing data" (or the equivalent), and choose cookies, site data, and cache.
    • Android - Go to Settings, follow up to "Storage," and then choose the option to Clean Up the area and choose the cached information from the list.
    • Roku TV or Roku Stick - Roku devices do not have a cache, despite other info you'll find online, so you should try to uninstall and install the app back again. Tap on the Home button and go to "Settings." From there, go to Applications and one step further to "Manage installed applications." Look for Discovery Plus and clear cache for the app.
  • Once you're done, you have to open the Discovery Plus app again or reload the browser page. Return to whatever you were watching and start enjoying the content.

If the problem hasn't fixed itself even after all this work, you should contact the Discovery Plus team with information about what video or episode you were watching when the app crashed, the device you are using (even the software version, if possible), and the version of the app you're using. This should help them better hone in on the issue at hand. 

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