Discovery Plus Not Working? Here’s What to Do

Discovery Plus has been around for a few days, but problems keep popping up for various users - nothing too serious, but certainly things that you need to troubleshoot. Let's see what you have to do if Discovery Plus is not working. 

No streaming platform is safe from glitches and issues, especially not in the beginning. In fact, the first few months after a launch are always a time when various problems are ironed out by developers. 

Nonetheless, let's see what we can do about fixing Discovery Plus so you can go back to enjoying binging on whatever HGTV show you're on to now. 

No Internet Error

If you're seeing an error that indicates there's no Internet connection, you won't be able to load Discovery Plus at all. Now, in order to fix the problem, there are a few steps you need to take. 

• First, make sure your Internet connection is up and running. Go run an Internet speed test to see how you're standing. 
• Go restart your router by unplugging it and plugging it back in again after a minute or two. 
• Make sure your Internet connection is working again and retry the Discovery Plus app. 
• Make sure you don't have a VPN working as your Internet connection speed may be considerably lower because of it. 

If you're still having issues, you can take the second route:

• Start by closing the Discovery Plus app or the browser window.
• Clear your device's cache or data.
  • Web Browser - From the Privacy and Security area, tap to clear your browsing data, and choose cookies, site data, and cache.
  • Android - Open the Settings app, go to "Storage", and then pick the option to Clean Up the area and choose the cached information from the list. The steps may differ, depending on what Android version you're using.
  • Roku TV or Roku Stick - Roku devices do not have a cache, but you can try uninstalling and reinstalling the app.
  • Fire TV or Fire TV Stick - Tap on the Home button and go to "Settings." Choose "Applications" and then "Manage installed applications". Look for Discovery Plus and clear cache for the app.
• Launch the Discovery Plus app or reload the browser page.
• You can even try uninstalling and installing the app again.

Crashing App

If the Discovery Plus app keeps crashing on you, it's certainly going to be rather annoying, so let's find a quick solution. 

• First, you should close the app completely and relaunch it. This may fix the issue immediately. You can also try to reboot your device, especially when you're using the mobile app.
• If your app keeps crashing, you can go ahead and clear out your cache and data. Here's how you can do this:
  • Web Browser - If you're watching Discovery Plus over web browser, go to the Privacy and security area and clear the browsing data, choosing cookies, site data, and cache.
  • Android - Launch the Settings tool, go to "Storage," and then Clean Up the area. Make sure you choose the cached information from the list.
  • Roku TV or Roku Stick - Roku devices do not have a cache. Uninstall and install the app again.
  • Fire TV or Fire TV Stick - Press the Home button and go to "Settings." Go to "Applications" and one step further to "Manage installed applications". Look for Discovery Plus and clear cache for the app.

Video Player Crashes During Commercial Breaks

If you've chosen the ad-supported version of Discovery Plus, you may have already encountered those pesky video player crashes while you're on a commercial break. Let's see what we can do about this. 

• First, try to reload the page in your browser. If you're using the app you can go ahead and close the app and relaunch it. 
• Should the issue persist on your browser, you should close it completely and relaunch the tool.
• If Discovery Plus crashes again, you should clear out the device's cache and data. 
• Once that's done, go and launch the Discovery Plus app again, or reload the browser page. Go back to whatever you were binging on. 

Discovery Plus Playback Issues

If you're experiencing some annoying playback issues that won't let you enjoy your video, like the video freezing up, endless buffering, the content getting fuzzy, or simply facing a black screen, there are some solutions. 

Hopefully, the Discovery Plus app is now working properly for you. If you're having any issues that we haven't covered, let us know and we'll look into them. Also, you may want to contact the Discovery Plus support team and give them all the details, in case there are bugs that need squashing by their developer team.