Streaming

Discovery Plus Not Working? Here’s What to Do

By Gabriela Vatu / January 15, 2021

Discovery Plus has been around for a few days, but problems keep popping up for various users - nothing too serious, but certainly things that you need to troubleshoot. Let's see what you have to do if Discovery Plus is not working. 

No streaming platform is safe from glitches and issues, especially not in the beginning. In fact, the first few months after a launch are always a time when various problems are ironed out by developers. 

Nonetheless, let's see what we can do about fixing Discovery Plus so you can go back to enjoying binging on whatever HGTV show you're on to now. 

No Internet Error

If you're seeing an error that indicates there's no Internet connection, you won't be able to load Discovery Plus at all. Now, in order to fix the problem, there are a few steps you need to take. 

If you're still having issues, you can take the second route:

Crashing App

If the Discovery Plus app keeps crashing on you, it's certainly going to be rather annoying, so let's find a quick solution. 

Video Player Crashes During Commercial Breaks

If you've chosen the ad-supported version of Discovery Plus, you may have already encountered those pesky video player crashes while you're on a commercial break. Let's see what we can do about this. 

Discovery Plus Playback Issues

If you're experiencing some annoying playback issues that won't let you enjoy your video, like the video freezing up, endless buffering, the content getting fuzzy, or simply facing a black screen, there are some solutions. 

  • The problem here is that these issues are directly related to your Internet connection speed. Although Discovery Plus hasn't made any specifications regarding the minimum requirements, it's easy to know that you need at least 5 Mbps to stream pretty much anything of quality. 
  • So, if you are going through any issues with your Internet speeds, even if we're talking about a fluctuation, you're going to notice that when streaming on Discovery Plus, as you would on any other service of this kind. 
  • Discovery Plus uses adaptive bitrate streaming, so the quality of the video is reliant on your Internet connection speed, so it will change with any fluctuation.
  • Check your WiFi connection. Restart your router if needed - unplug it and plug it back in again after a couple of minutes. 
  • Test your Internet speed so you know exactly what you're dealing with. 
  • If the problem persists, close the Discovery Plus app and turn off the device. Restart your router again and power the device back on. 
  • Open the Discovery Plus app.

Must Read: Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Here’s How to Fix It

Hopefully, the Discovery Plus app is now working properly for you. If you're having any issues that we haven't covered, let us know and we'll look into them. Also, you may want to contact the Discovery Plus support team and give them all the details, in case there are bugs that need squashing by their developer team. 



For a better user experience we recommend using a more modern browser. We support the latest version of the following browsers: For a better user experience we recommend using the latest version of the following browsers: