There could be many reasons why your VPN app is failing to create a secure tunnel, which can be a frustrating experience to go through. However, we have some good news. If your VPN keeps disconnecting and reconnecting, there are plenty of quick fixes to try. You can try most of those in under a few seconds of your time. So, let’s help you find a solution, shall we?
10 Quick Fixes For When Your VPN Keeps Disconnecting and Reconnecting
Just below, you’ll find 10 quick yet effective fixes for your VPN, resolving connectivity issues related to disconnecting and reconnecting. We’ll make sure to explain everything from scratch, which means that you don’t need any prior technical knowledge.
If, at any point, you suspect that your VPN service/app is affected by other technical issues causing connectivity problems, head over to our central VPN troubleshooting guide.
1. Ensure That Your Web Connection Works Fine
First and foremost, you need to ensure that your underlying Web connection works fine. We’re not talking about your VPN connection here, which means that your VPN app should be turned off (even better, quit the app).
Then, check if your device is connected to the Web by using an Ethernet cable or Wi-Fi. Launch any Web browser and try visiting a couple of websites. Then, run a speed test to ensure that you’re getting the highest possible speed (as per the limitations of your Internet plan).
In case you conclude that your Web connection is having technical issues, there are several things to try. First, restart your home router (don’t reset it; restart it instead) and restart all your other Web-connected devices.
2. Switch to a Different VPN Server
One of the reasons why your VPN keeps disconnecting and reconnecting might be due to the VPN server you use. Today’s VPNs come with thousands of servers capable of accommodating a vast number of users. Still, servers in countries like the US, Canada, and the UK are often quite popular, affecting their performance.
With that said, you need to launch your VPN app. Then, make sure to visit a section where all your VPN’s servers are listed. Try connecting to a server in your own country first to check if nearby connections are possible. Then, try a remote server as well.
3. Switch to a Different VPN Protocol
Each VPN protocol comes with a unique set of instructions on handling and processing your Web data. The chances are that your VPN supports protocols like OpenVPN, IKEv2, IPsec, SSTP, WireGuard, and more (here’s more about the most common VPN protocols). That means you can switch between those on demand.
So, launch your VPN app and try to find its settings panel (keep in mind that you must not have an active VPN session at this moment). In most cases, there should be an option letting you pick a VPN protocol. Switch to OpenVPN or WireGuard and exit the settings panel.
At this moment, you should be looking at your VPN’s home screen. You now need to connect to a server and see whether you can establish a VPN connection.
4. Switch Between Wired and Wireless Web Connection
As our own experience tells us, some VPNs can keep disconnecting and connecting when more than a single active Web connection is present. That most often happens on desktop computers but also applies to notebooks with an Ethernet port.
If Wi-Fi is active on your computer and if you have an Ethernet connection active as well, your computer will most probably decide which of those to use. However, some VPNs have a hard time following that. So, either remove your Ethernet cable or disable Wi-Fi on your computer. Remember that you need to have only a single active Web connection on your device.
Ensure that your chosen Web connection works properly (try visiting a couple of websites). If everything looks good, launch your VPN and try reconnecting.
5. Connect to a Different Network
For some reason, your underlying Web connection might be blocking your VPN connection. That depends on whether your ISP (Internet Service Provider) is fully compatible with VPNs, or perhaps it doesn’t allow you to encrypt your Web data.
To best way to check if that’s the case, try connecting to a different network (and then connect to your VPN as well). For example, you can try a Wi-Fi network at a coffee shop or some other public space (but be careful when using unknown Wi-Fi networks).
Alternatively, you can connect to your mobile carrier’s network. That’s done by enabling the hotspot feature on your smartphone, letting you create a Wi-Fi network that you can use on your computer. Here’s how that’s done on iOS/iPadOS and Android.
6. Dive Into Packet Sizes and MTU Settings
Some VPN services allow you to adjust MTU (maximum transmission unit) values. That can be useful when using VPNs to unblock restrictive types of Web connections. By reducing the size of your data packets, they should become less detectable by anti-VPN systems.
As said just above, not all VPNs allow you to adjust data packets sizes. Some of the most popular VPNs that come with this option are CyberGhost VPN, Private Internet Access, IVPN, and TorGuard. We recommend contacting your VPN’s customer support, where you can find more information.
Lastly, know that adjusting your VPN’s data packet size is done via its settings panel. So, if your VPN supports that option, make sure to inspect its settings very closely.
7. Change Ports
It doesn’t come as a surprise that anti-VPN systems target specific ports, trying to prevent your Web traffic from flowing. That’s because each VPN protocol is designed to use a certain selection of ports to encrypt and transport your Web data.
Consequentially, charging your VPN connection’s port is helpful if your VPN keeps disconnecting and reconnecting (indicating that its data flow has an issue). The problem here is that not many VPNs allow you to change ports - unless you install one on your router.
With that said, our recommendation is to contact your VPN’s customer support. Then, ask if it’s possible to change your VPN connection’s port. In the meantime, you can dive into your VPN’s settings panel to see whether that option is available.
8. Pause Your Cyber-Sec Software (Firewall and Antivirus)
It’s not uncommon for cyber-sec software to produce a conflict. Applications like firewalls and antivirus apps can be pretty aggressive. So, if you use several applications from different vendors, they might not work so well when combined.
What you need is to turn to your cyber-sec software. Depending on what type of software you have, open it on your device. Then, visit its settings and find an option to disable that type of protection temporarily. Lastly, try connecting to VPN and see if issues with disconnecting and reconnecting are still present.
9. Update or Reinstall Your VPN Software
No matter which commercial VPN service you use, know that your apps will receive regular updates. The competition on today’s VPN market is tough, which is why you can expect new features quite regularly, alongside all kinds of technical improvements. What we’re saying is – make sure to keep your VPN apps updated.
If you haven’t updated your VPN for a while, you should do that now. Alternatively, you can reinstall your VPN software, which has the power to fix all kinds of technical problems. Still, we recommend you completely remove your VPN app first before you install the newest version.
10. Contact Your VPN’s Customer Support
And lastly, if your VPN is still disconnecting or reconnecting, our final piece of advice would be to contact your VPN’s customer support. There could be an issue specific to your device, which is why trying universal fixes comes without any result.
When contacting your VPN’s customer support, make sure to explain your problem in depth (to cut the time needed for your VPN to offer a solution). Describe exactly what is happening and when. Also, provide as much information you can about your device (including its operating system version, hardware model, and similar).
Those would be our 10 solutions for when your VPN keeps on disconnecting or reconnecting. If we can help in any other way, let us know via the comments section below. And finally, thank you for reading!