How to Fix Disney Plus ‘We’re Having Trouble Recognizing That Passcode’ Error?

Disney Plus has a ton of content that's worth watching, but what can you do when you run into the dozens of errors the platform gives out? Well, you try to fix them. So, let's see what's this "we're having trouble recognizing that passcode" issue is all about. 

We’re sorry; were having trouble recognizing that passcode. Please request a new one-time passcode. If the problem persists, visit the Disney+ Help Center. 

This is the full text that Disney Plus displays when it has some issues with your account. Let's see what this is about and how we can fix the problem.

What's the Cause for 'We're Having Trouble Recognizing That Passcode' Error?

The root of this problem is the passcode they sent out so you could validate your account. Whether you asked for too many of them or typed in the wrong number, it depends on your situation. 

How Can I Fix 'We're Having Trouble Recognizing That Passcode' Error?

When you're verifying your account, Disney will require you to enter a one-time password. If you request too many of them because the passcode isn't reaching you immediately, you'll likely confuse the system, and the one you enter is out of sequence. 

  • You can fix the problem by having a little patience. The advice we have is to wait for 15 minutes and ask to reset the password from the login screen. 
  • Wait a couple of minutes for the passcode to reach you without requesting any extra ones. 
  • Enter the passcode in the profile as directed by the message. 


Please keep in mind that the passcodes expire after 15 minutes, so if you wait too long, you'll need to send a new request. 

In case it still doesn't work, you may want to contact the Disney Plus customer support team. They're available 24/7 over chat, phone, or social media, so someone will help you out at any time. 



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