Streaming

How to Fix Disney Plus Error Code 5?

By Gabriela Vatu / November 26, 2020

Signing up for Disney Plus takes a few minutes, and as you're setting up your account and fiddling with the various settings, you may encounter some bugging errors. Error Code 5 is one of those issues that can really bug you, but we know how you can overcome the problem. 

We’re sorry; we could not update your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Center (Error Code 5).

There you go, this is a problem! Let's see how we can fix it!

What's Causing Disney Plus Error Code 5?

Well, if you have an error code 5 on your Disney Plus account, it means that they couldn't update the information on your account due to an Internet connectivity problem or an internal error. 

How Can You Fix Disney Plus Error Code 5?

If you've stumbled over this annoying error, there are some ways you can bypass the problem. 

If all else fails, contact the Disney Plus customer support team. They're available 24/7, so you can talk to them from anywhere you are. You can get in touch with Disney Plus via chat, phone, or social media. 



For a better user experience we recommend using a more modern browser. We support the latest version of the following browsers: For a better user experience we recommend using the latest version of the following browsers: