Sometimes, watching your favorite movies and shows on Disney Plus can be a tad bit difficult as you encounter a new error code. This time, we're going to figure out what to do about error code 27.
We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 27).
This is the message you're going to get sometimes, which means you can't view the content you're trying to.
What's Causing the Disney Plus Error Code 27?
This particular error code is related to a problem Disney Plus is having with streaming the content you're interested in. Whether it's a glitch or the video is simply not yet available in your area remains to be seen.
How Can I Fix Disney Plus Error Code 27?
Fixing this particular error code is not too difficult to do, but it does take a few steps.
- First of all, you need to make sure to run the title of the video in the search feature. If you open a link you found online, you may stumble over content that's not locally available.
- If you're absolutely sure that the movie should be available in your location, check if your VPN is currently running. If it is, disable it, so you appear to be in your actual location.
- Alternatively, if you're traveling and want to make it seem as if you're back home, you should make sure you're using a VPN that works with Disney Plus. We usually recommend ExpressVPN for Disney Plus. The same applies if you want to access a video available on Disney Plus in a different country.
- You can also try restarting your browser or app and then logging out and back into your account again.
If you're still having problems accessing the title you want to watch, you can contact the Disney Plus customer support team. They're available 24/7, so you can definitely reach them from all over the world over chat, phone, or social media.