How to Cancel Your NordVPN Subscription and Get a Refund in 2025

Want to cancel your NordVPN subscription and get a refund? If you’re not using the service anymore or just signed up to try it out, it’s important to know how the process works. NordVPN has a 30-day money-back guarantee, but there are some rules you need to follow. For example, you might not get a refund if you used a gift card or let your plan renew by accident.

In this guide, we’ll walk you through how to cancel your NordVPN subscription, how to request a refund, and what to know before doing so. We’ll also cover when refunds are denied and answer some frequently asked questions.

Key Takeaways: Canceling NordVPN and Getting a Refund in 2025

• 30-Day Refund Policy: NordVPN offers a 30-day money-back guarantee on all new subscriptions purchased directly from its website.
• Refunds are usually not available if:
  • You purchased via the App Store or third-party platforms
  • You paid with a gift/prepaid card
  • You request it after 30 days
  • You violated the Terms of Service
• Cancel by Device:
  • Windows/macOS: Cancel via your NordVPN account dashboard and request a refund through live chat.
  • Android: Cancel through Google Play; refund must be requested there too.
  • iOS: Cancel through Apple Subscriptions; contact Apple Support for refunds.
• Refund Request Methods:
  • Live Chat (fastest)
  • Email: [email protected] (include account and purchase info)
• Crypto Refunds: Possible, but require email to support with full transaction details.
• Refund Processing Time: Up to 10 business days, depending on payment method.
• You’ll Get a Confirmation Email once your refund is processed.

Understanding NordVPN’s Refund Policy

Before you proceed with canceling your NordVPN subscription, it’s important to understand their refund policy, what it covers, and any recent changes that may affect your eligibility.

NordVPN offers a 30-day money-back guarantee on all of its subscription plans. This means that if you're not satisfied with the service for any reason, you can request a full refund within 30 days of your initial purchase, no questions asked.

• This policy applies to new users only and does not typically cover subscription renewals.
• The refund covers payments made directly through NordVPN's website.

Conditions and Limitations for Refunds

While the 30-day money-back guarantee sounds simple, there are some important conditions and limitations to keep in mind:

• Time Limit: Refund requests must be made within 30 days of the original purchase. After that, refunds are generally not granted.
• Payment Method: If you purchased through the Apple App Store or Google Play, you must request a refund through those platforms, not NordVPN.
• In-App Purchases: Purchases made via third-party resellers or bundled offers may have separate refund policies.
• Repeated Refund Requests: NordVPN may deny refunds if you’ve previously received one or have abused the system.
• Account Misuse: Violating NordVPN’s Terms of Service may void your eligibility for a refund.

How the Refund Policy Might Have Changed in 2025

As of 2025, there are no major publicly announced changes to NordVPN’s core 30-day money-back guarantee policy. However, increased legal scrutiny, such as the ongoing U.S. lawsuit regarding deceptive auto-renewals, has pushed the company to be more transparent in its billing and cancellation practices.

How to Cancel NordVPN Subscription and Get a Refund?

Are you thinking about canceling your NordVPN subscription and wondering how to get your money back? Whether you’re switching services or just no longer need it, the process is straightforward. In this section, we’ll walk you through the simple steps to cancel your subscription and claim a refund hassle-free on every device.

1. Canceling NordVPN Subscription on Different Devices

Windows/MacBook

1. Log in to your NordVPN Account using a Web browser.
2. Open the Billing > Subscriptions tab from the left bar.



3. Click on Manage > Cancel Auto-Renewal.
4. Return to NordVPN’s website (any page will do).
5. Click on the chat icon at the bottom to initiate a live chat session. 



6. Answer all questions and provide the necessary details as requested.
7. Your refund request will get approved if you’re eligible. 

Android Devices

You can cancel your NordVPN subscription on Android via the Google Play Store. It’s a straightforward procedure, so let’s see how you can do it. 

1. Open the Google Play Store and sign in if needed. 
2. Tap on your profile picture in the top right corner. 
3. Choose Payments & Subscriptions > Subscriptions.
4. Tap on NordVPN. 
5. Choose “Cancel Subscription.”
6. Pick your reason for canceling > Continue.

iOS Devices

You can cancel NordVPN on iOS and iPadOS devices from the settings. To do it, follow the steps below: 

1. Open the Settings app on your device. 
2. Tap on your profile icon at the top. 
3. Open “Subscriptions” from the menu. 
4. Tap on NordVPN.
5. Choose “Cancel Subscription.”

If you purchased NordVPN through the App Store, you need to request a refund by contacting Apple Support. You can’t get a refund on NordVPN directly from its support.

2. Canceling NordVPN Subscription Via Different Ways

Email

To cancel NordVPN by email, you need to contact NordVPN’s customer support. However, your email address should be the same as the one associated with your NordVPN account. Let’s look at the steps involved. 

1. Start writing an email to [email protected].
2. Type “Request for refund” in the subject line. 
3. Provide details in the body, like your username, purchase date, and amount paid.
4. Mention the reason why you want to cancel NordVPN and get a refund.
5. If you’re eligible, your refund will be approved, and you’ll get an update via email.

2. Live Chat

You can also cancel NordVPN subscription through the live chat by accessing it from your account page. Let’s see how you can do it. 

1. Access your NordVPN Account using your Web browser.
2. Click on the chat button at the bottom of the dashboard to initiate a chat. 
3. Type “Live Chat” in the chatbox, and the chatbot will ask you to choose a department.
4. Choose “Billing” from the list of options and wait for a human agent. 
5. Provide your NordVPN-associated email and answer other questions.
6. Mention that you want to get your money back in order to initiate a refund.
7. Wait for the confirmation. 

3. Cryptocurrency Payments

To cancel NordVPN and get a refund on NordVPN crypto payments, you can reach out to their support via live chat or email. Here’s the step-by-step process: 

1. Start writing a new email to [email protected].
2. In the subject line, type “Cancellation and Refund - Paid with Cryptocurrency.”
3. Add details like your username, purchase date, crypto amount, and wallet address.
4. State the reason why you want to cancel NordVPN and get a refund. 
5. Send the email and wait for a confirmation. 

What to Expect After You Request a Refund

Now that we have understood how to get refunds, let's move ahead and see what lies beyond that. Once your request is received, NordVPN marks it as “pending,” indicating that the refund process is underway. Generally, the approval and refund processing may take up to 10 business days, depending on your payment method and bank processing times.

You will receive a confirmation email once your refund is approved and processed. NordVPN’s customer support may also follow up with you if they require any additional information or if there are delays.

Refund Process Step	Details
Request Status	Marked as "pending" upon submission
Processing Time	Up to 10 business days depending on payment method
Confirmation	Email confirmation sent after refund approval
Follow-up	Support may contact you for additional info if needed

Things to Remember Before Canceling Your NordVPN Subscription

Before you cancel your NordVPN subscription, there are a number of things you need to keep in mind, including the refund policy, payment cycle, resolving technical issues, and backing up your data. Let’s discuss each of these in detail. 

• Refund Period: According to the VPN’s refund policy, you can get a refund on NordVPN within 30 days of your purchase. The money-back guarantee is valid even on the 30th day. However, after this period, you won’t be eligible anymore.
• Payment Cycle: If your account’s auto-renewal is enabled and you don’t cancel the subscription before your billing cycle ends, you will automatically get charged for another month or a year, depending on your billing plan. 
• Resolve Technical Issues: For technical issues, you can contact NordVPN’s customer support team via live chat and get them resolved instead of canceling your subscription. 
• Backup Your Data: If you’ve used NordPass or NordLocker, back up your data before canceling. Otherwise, you may be unable to access your saved files and passwords after you request a refund. 

Reasons Why You Might Not Get a Refund from NordVPN

There are several reasons why you may not get a refund even if you cancel NordVPN, such as subscribing via a third-party, prepaid card, or gift card. Additionally, you won’t be eligible if you violate its terms of service or if the 30-day money-back guarantee has expired. Let’s discuss each of these in detail. 

	Why You Might Not Get a Refund	Resolution
Subscription through a Third-Party	Purchased via Amazon, Apple App Store, or other reseller platforms.	✅Request a refund directly from the third-party platform where you bought it. NordVPN cannot process these refunds.
Subscription Paid with Prepaid or Gift Card	NordVPN typically does not refund purchases made with prepaid or gift cards.	✅Contact the card issuer or platform where the card was purchased for refund options.
Violation of NordVPN’s Terms of Service	Breaching terms disqualifies you from refunds even if within 30 days.	✅Ensure you comply with all terms before subscribing; refunds are unlikely if terms are violated.
30-Day Money-Back Period Expired	Refund requests made after the 30-day refund window are not accepted.	✅Always request cancellation and refund within 30 days of purchase to stay eligible.

What Happens to My Data After I Cancel the NordVPN Subscription?

After you cancel your NordVPN subscription, your account will be deleted at the end of the billing cycle, but your data will remain stored. This data consists of the information associated with your account, such as your username. 

To permanently delete all your personal information, you can write an email to NordVPN’s customer support. Other than this, NordVPN does not record or keep any data related to your activities on the Internet, as it has a solid no-logs policy. 

In its privacy policy, NordVPN has mentioned collecting only a limited amount of anonymized data to improve the service and prevent fraud and abuse.

Final Thoughts

The process to cancel NordVPN depends on how you purchased the subscription. If you bought it on Android or iOS, you need to cancel it from the Play Store’s Subscriptions or iOS Subscriptions. In other cases, you can cancel it from the NordVPN account page by opening it on any browser or by contacting customer support.

It is important to remember that NordVPN offers a 30-day money-back guarantee, and you can get a refund within this period. After that, you will not be eligible for a refund. That said, if you want to try NordVPN before committing to it, we recommend you check out the infamous NordVPN free trial. It will help you decide whether or not you should use it.

We hope this article helped you cancel your NordVPN subscription and request a refund. Don’t forget to share your experience with us in the comments.