News

YouTube TV Users Will Receive One-Week Credit for Recent Outage

By Nitish Singh / October 20, 2018

On October 16, YouTube users were left without any content as the video streaming service was down for several hours in some regions. When users tried to access the platform, it led to a blank page, and no videos were visible. An error message was displayed which read “There was a problem with the network [503].”

According to website analytics websites, the outage affected users from the United States, Brazil, Japan, parts of Australia, Southeast Asia, and Western Europe. YouTube acknowledged the issue and fixed the problem soon after.

Earlier today, YouTube apologized for the incident and has promised $10 credit to all YouTube TV users who were affected by the outage. The credit translates to a week of free usage of the video streaming service. Users who were affected can head to the official form and fill up the form to receive the credit. Google has given a deadline of October 16 (midnight PDT) to complete the registration process. The only information you need to submit is your email address, and press submit.

The official support page reads “We’re sorry about the unexpected YouTube TV interruption on October 16th. We love our TV as much as you do, and our goal is to make sure that you can access your events and shows -- whenever and however you want. To help make this right, we’d like to give you a week of free service. Please contact us via this form before Wednesday, October 24th at 11:59 PM PT, and we will credit your account.”

This is not the first time Google has faced such an issue. Earlier this year the tech giant’s video service suffered downtime during the FIFA World Cup’s Croatia-England matchup in July, which led to a similar compensation being offered. The recent downtime left a lot of fans unhappy as many missed out on the NBA opener or the MLB playoff game.

Are you satisfied by Google’s compensation for the recent outage? Let us know in the comments below. And also, don’t forget to follow us on Facebook and Twitter. Thanks!



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