What Did PureVPN Achieve Over the Past 15 Days?
Virtual Private Networks (VPNs) are created specifically to safeguard Internet users against cyberattacks, give them privacy against unwanted surveillance, and provide complete internet freedom against online censorships. PureVPN is one of the few trusted VPNs in the industry that have been delivering on those promises for over a decade now.
PureVPN enjoys a stellar reputation and its name symbolizes trust, privacy, and freedom in the industry. The VPN service features 2,000+ cutting-edge VPN servers spread across 180+ locations all over the world. The VPN is known to deliver unmatched VPN experience thanks to its formidable feature set that includes military-grade encryption, a pool of 300,000+ IPs, multiple tunneling protocols, 5 multi logins, IP leak protection, and fastest streaming servers, to name a few.
Here are a few of the many incredible feats that PureVPN has achieved over the past 15 days:
Satisfying Customers & Gaining Massive Trust
Customer service is the lifeline of every business, and it is not just a statement. In fact, according to some studies, US businesses lose over $62 billion every year because of poor customer service.
Keeping that in view, PureVPN takes better care of its users by being available for them round-the-clock. In the past few weeks, PureVPN has resolved around 1,500 tickets, with the average resolution time being 30 minutes. Moreover, the support team has catered to over 27,000 chats, at the average response time of 35 seconds.
The quick response time and efficient customer support service have allowed PureVPN to achieve a whopping 93% customer satisfaction ratio and five stars rating on Live Chat Inc. The most surprising fact is that the VPN industry’s customer satisfaction ratio benchmark is 86%.
Protecting Users against Numerous Cyber Threats
Cybersecurity experts report that in 2017 alone, small and medium-size businesses (SMEs) lost an average of $2,235,000 due to cyberattacks. There’s no denying the fact that cyberattacks are gaining momentum and they would continue to do so in the coming years. One of the best tools to fight and survive such online threats is a VPN.
Over the last few days, PureVPN has successfully blocked 200,000+ malware attacks and over 2,000 DDoS (Distributed Denial of Service) attacks. Moreover, the VPN service has prevented users from ransomware attacks, saving $150,000+ worth of ransom. The VPN service has kept its 3 million+ users secured against numerous hacking attempts and viruses.
Their apps also allowed millions of users experience seamless browsing and streaming by blocking over 10 million annoying ads.
Pleasing Users with Unlimited Entertainment
PureVPN dominates the industry not only because of highest security and excellent privacy but also due to its unparalleled streaming capability. The dedicated streaming servers of the VPN service enables its users to experience seamless streaming from anywhere in the world.
The VPN service reports that its dedicated Netflix servers attracted 80% more traffic. To balance traffic loads on the servers and provide uninterrupted service, the VPN deployed 60 new dedicated Netflix servers. Netflix aside, PureVPN enabled hundreds of thousands of streamers from across the globe to watch live UFC fight between Khabib and Mcgregor.
Going Beyond to Meet Expectations
The VPN service never hesitates to go the extra mile for its users. The VPN strives to deliver more convenience to its users, especially when it comes to meeting their Internet needs. Bearing that in mind, PureVPN facilitates its users with premium add-ons, with Dedicated IP and Port Forwarding being the highest rated add-ons.
In a recent survey, PureVPN customers gave the Dedicated IP add-on the highest rating of 8.6 out of 10, whereas Port Forwarding received 8.1 rating out of 10.
Final Words
PureVPN is serious about the security and privacy of its customers. Therefore, the VPN service rolls out periodic updates of its app, patching and fixing bugs and taking care of minor inconveniences. Moreover, to ensure data privacy, the VPN also heavily focuses on its DNS leak and IPv6 leak protection features. Perhaps, this is the reason why 86% of customers would gladly recommend PureVPN to their friends and family.