Smartphone Maker OnePlus Informs Customers of a Security Incident

Written by Bill Toulas
Last updated September 17, 2021

The Chinese premium smartphone maker OnePlus is sending notification messages to its customers, informing them of a security incident. Apparently, the online store on the official website of the company was somehow compromised by hackers, who managed to steal the clients’ order information. The smartphone manufacturer claims that the actual payment information, passwords, and accounts have not been exposed to malicious actors. What has leaked is their full names, contact numbers, email addresses, and shipping addresses. This information is enough for phishing actors and other scammers, so if you have bought anything from OnePlus lately, be on the lookout.

The company isn’t making any clarifications about the number of exposed customers, nor are they giving away any technical details about what vulnerability of its online store resulted in the breach. They were limited to a statement about the discovery taking place during a regular system monitoring session, and also assured that they took immediate action against the intruder. As it is common in cases of this type, they also promised that all measures to prevent this from happening in the future have been taken. Finally, OnePlus also mentions working with the authorities to investigate this incident, as they would like to track and identify the hacker responsible for this data breach.

If you have bought something from OnePlus’ online store recently, you should contact the firm’s customer support, and they will address your concerns. If you haven’t received an email from the company, it means that you are not affected. While the Chinese want to keep their community calm, it is important to point out that this is not the first time they have been compromised. In January 2018, their website was breached yet again, and hackers stole the credit card information of 40,000 customers.

For this reason, OnePlus promises not to contain themselves to website code sanitation. They are now announcing their intention to partner with a world-renown security platform as soon as by next month. Moreover, they have also announced that they will launch an official bug bounty program by the end of December. Hopefully, all this won’t be solely associated with their website and online store, but also to their mobile devices as well.

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