Betternet

The following is our review of Betternet VPN. Most VPN services have a pretty straightforward business model. You pay a fee on a regular basis and you get a service. Not everyone has the money to pay for a VPN however, so some companies have taken the bold step of charging customers nothing to use their service, finding other sources of revenue.

The VPN I’m reviewing today is one of those companies. Betternet offers a totally free, unlimited VPN service that is fully funded by advertising. As you can imagine, this Canadian VPN provider is flush with users. Counting something like 38 million subscribers as part of their flock. I’m not, however, interested in reviewing Betternet as a free VPN service. After all, you can test it for yourself right now without putting down a single penny, so what would the point be?

No, since Betternet also offers premium paid-for VPN packages, I’ll be reviewing it from the same point of view we use for premium services in general. So this is not a free VPN review, but a paid VPN review. That being said, where it’s relevant I’ll be contrasting the free tier with the premium one. Here are our nine standard criteria and how Betternet fares on each one.

Criteria Details
Features Basic VPN features: Hides IP and Location.
Servers 10 Countries
Logging Policy No logging
Security 128/256 – bit encryption
Privacy The Privacy Policy is not Privacy-friendly. No DNS leaks.
Speed 0.82 Mbps (optimal server) | 2.55 Mbps (baseline)
Price $11.99
Device Support MacOS, Windows, iOS, Android
How Many Devices At Once? Five
Overall 3.9/10
Visit Betternet

We also test VPNs with three of the most popular streaming services. In the case of Netflix and Hulu, we want to unlock US content. In the case of Kodi, we just want to be private. So streaming performance is all that matters.

Streaming Service Result
Netflix  NO – Proxy Detected
Hulu  NO – Proxy Detected
Kodi  Yes – Poor Performance

OK, now let’s look at the strengths and weaknesses I found while reviewing Betternet.

Criteria Betternet
 Pros
  • Basic features
  • Cloaks user IP
  • Free version available
 Cons
  • Paid version is expensive
  • Unreliable
  • Few regions
  • Doesn’t unblock Hulu or Netflix
  • Performance is volatile

Betternet VPN has a free version as well. The following table lists the major differences between the free and paid VPN versions.

Betternet VPN Free

Betternet VPN Paid

No choice of servers Ability to choose the server
Shared servers between free users Dedicated servers with less traffic
Relatively Slower Speeds Faster speeds

Betternet VPN Review

The following is our in-depth review of Betternet, which is based on our extensive tests with this software. We sincerely hope our review helps you make a decision as to whether this is the ideal VPN for your devices.

Supported Devices

Betternet VPN Review Supported Devices

Limited device support covering only the most mainstream choices. Our Score: 5/10

You’ll find VPN clients here for the main platforms. Windows, Mac, iOS, and Android are supported. There are also browser extensions for Firefox and Chrome. Although OpenVPN is a supported protocol, there’s no official mention of supporting routers.

You can connect the standard five devices at once, which is enough for most people. However, without the ability to configure a router device like game consoles and set-top boxes are out.

Here’s a quick list of the supported OS platforms:

  • OS: Android, iOS devices (iPhone/iPad/iPod), Windows, Mac
  • Browsers: Chrome, Firefox
  • Network devices/Others: no support

Installation & Setup

Betternet VPN Review Website

I’m not going to lie to you, installing Betternet and getting it to work represent two hours of my life that I’d like back thanks very much. Our Score: 3/10.

The Betternet website doesn’t make prominent mention of the Premium tier. Instead, you just download the client as usual and then initiate the premium purchase from there.

I downloaded the Windows client which then bounced me to a webpage where I had to provide my email and credit card info. I was supposed to receive a verification email, but it never came. Still, the client logged me into the premium tier anyway.

Great, I thought, at least I can test it out despite there being no verification email. No such luck. The VPN flat out refuses to connect. I spent some time in the FAQs and downloaded an alternative client which did work, but would only connect me to the free VPN service.

Thinking this was a Windows issue, I turned to the iPad application. Unfortunately, no matter how many times I resent the verification email it only arrived after the two hour expiry time already happened.

Prominent Features

VPN Features

It’s hard to imagine any VPN service being more bare-bones than Betternet Premium. Our Score: 5/10

Betternet is a very basic VPN service. It just does the minimum you’d expect from the technology. In other words, it hides your IP, unblocks regional content and encrypts your internet data.

There’s nothing else worth writing home about. No adware or malware filter. Nothing but the plain Jane VPN experience.

Ease of Use

Betternet VPN Review Client Disconnect

Betternet gets decent marks for ease of use, but only because an on/off switch is slightly less sophisticated. Our Score: 7/10

See that unhappy face up there? I spent a lot of time looking at it as I struggled to get the client working on my Windows 10 machine. In the end, the only solution was to use a computer running an earlier version of Windows.

According to the support forums, some change in a Windows 10 update has messed with the client’s ability to connect. So if you’re a Windows 10 user be aware that until they fix this bug, you might not be able to use Betternet.

The client itself is very easy to use and that’s mainly because there is barely any client to speak of.

I like the little face that quickly communicates to you whether things are good or bad. It’s also dead easy to operate. Just pick a location (which only premium users can do) and hit the button. While it’s connecting the little face tells you exactly what’s going on.

Clicking on the “hamburger” at the top left reveals this screen:

Betternet VPN Review Client

Those buttons are self-explanatory and just link to pages on the website.

Clicking the “virtual location” button will bring up this very short list of countries.

Betternet VPN Review Client Location

You can’t choose specific servers, just regions. There’s no information about ping, how busy they are or anything else. Easy and simple for sure, but not much use.

The Betternet website is minimalist. Built off a basic modern web template. They’ve kept it simple. There isn’t much in the way of information there. Either for prospective buyers or existing users. You can really think of the support site as a separate thing. It even has a different design.

The site is also surprisingly light on marketing copy. Most VPN sites will tell you immediately how much they cost, what size the network is and so on. I had to dig in order to even see an acknowledgment that the premium tier exists. I guess because the premium is pushed hard by the applications themselves Betternet doesn’t feel the need to market it here. However, one gets the impression that they almost don’t want to mention the premium service at all.

Server Locations

Betternet VPN Review Servers

Only ten listed countries with the actual server count being a mystery. A very limited menu indeed. Our Score: 4/10

Most VPN providers put their total number of servers and locations front and center, but Betternet is oddly quiet about the details on their website. In fact, I could not find a reliable report of the server numbers in my research. They do say their servers handle a petabyte of data each month with more than 38 million users, so I assume there are in fact many servers. Nonetheless, only ten countries are listed.

Only premium users can choose a location other than the US, but with so few countries it’s unlikely that any of those servers will be local to you or me. If you want to unlock US content you’re stuck on the same servers as all those free users too.

Speed

Betternet VPN Review Speed

Betternet Premium tanks in our speed test, you can get MUCH faster results for the money. Our Score: 2/10

It must be remembered that speed test results are not written in stone, for, they are reflective of the condition of the network at the time the test is conducted and network conditions are notorious enough to keep fluctuating.

Let’s first conduct the baseline speed tests to evaluate the network.

Betternet Speed Test Baseline
Betternet Speed Test Baseline

As you can see, the network is performing quite poorly. Let’s now turn Betternet VPN on and switch to the Optimal server to see how it performs.

Betternet Speed Test Optimal Server
Betternet Speed Test Optimal Server

The tool reduces the speed further, rendering the network almost useless. Speed reductions are common with VPN though since all transfers are routed through remote VPN servers.

Let’s summarize the speed test results:

  • Baseline Tests VPN Off

Ping: 50 ms
Download: 2.55 Mbps
Upload: 1.48 Mbps

  • Speed Tests VPN On (Auto-selected server)

Ping: 538 ms
Download: 0.82 Mbps
Upload: 0.45 Mbps

Security & Privacy

Betternet VPN Review Privacy and Security

Bad privacy policies and claims of malware infestation mean steering clear of this VPN. Our Score: 1/10

There’s no kill switch, which couples with the instability I observed is not good at all. It would be too easy for a dropped connection to reveal my real identity or activity.

Encryption

They use 256-bit encryption on OpenVPN and 128-bit on IPSec. The lower number is still OK for most people, but I never knew which protocol I was actually on since the client doesn’t communicate that sort of information very well.

Logging

Betternet Privacy

Betternet claims that it does not log any info that can be traced back to you. The tool does not share or store the real IP address of the user, which is deleted right after the session ends.

The ugliest find I made was when digging in the terms and conditions, where it seems that they give up data to third-parties and do in fact log some data such as access times.

Even worse, the Betternet Android app has been caught with malware in it.

DNS Leaks

Betternet VPN did pass the DNS leak test, so while it’s working it seems to work correctly at least.

Betternet DNS Leak Test

Customer Service

Betternet VPN Review Supported Devices

Long turnaround times, even on premium, and a lack of support really brings this score down. Our Score: 5/10

Betternet provides an FAQ, user forum, and email support. Premium users get sent to the top of the pile when it comes to resolving issues.

It took more than 12 hours to get a reply. So despite costing a ludicrous twelve dollars a month, you don’t get live chat or fast turnaround times. No thanks.

Pricing

Betternet VPN Review Pricing

Betternet is far too expensive for what the user gets. At this price, you could do much, much better. Our Score: 3/10

For such a basic service I really was expecting a rock-bottom price. Instead, the company has the audacity to charge $11.99 for a monthly subscription. That’s as much as some of our favorite premium VPN services. All of which offer so much more than Betternet.

There is a seven-day premium trial, but beware if you sign up for it via the Windows client. There’s no clear way to cancel it before it bills you at the trial’s end. With the mobile apps, you can cancel the subscription through Google and Apple’s storefront, but Windows users are at the mercy of Betternet’s own support systems.

The following is an overview of the pricing plans:

Final Verdict

Betternet needs serious improvements to be able to serve end users. The only great thing about this service is that it offers a free version, which can serve users n a shoestring budget who still wish to stay secure online.

Who Should Use This VPN? – Users looking out for a free VPN option. Many users would be disappointed; the paid version is too expensive, provides an unstable service and you can do much better.

Who Should Not Use This VPN? – While the free version is fine for what it is, I can’t recommend the premium Betternet product to no one. There is no reason to go for this service at all.

  • PROS: Free version; Basic features; Cloaks IP
  • CONS: Expensive compared to others; unreliable; poor speeds
  • Final Verdict: 3.9 out of 10!

Buy Betternet

Betternet VPN Review Website

If you’ve decided to buy Betternet or try the free version, head over to the official Betternet website and purchase your subscription today.

Final Thoughts

I had a truly awful time reviewing this VPN service. At every step, there was something getting in the way of making any sort of use of the technology. Instability and poor performance were just two symptoms of a seemingly larger problem.

I could forgive a lot of these problems if Betternet cost a dollar a month, but at twelve dollars a month you’d have to incur brain damage to think this is the best choice. My recommendation is to give Betternet Premium a wide berth.

Here is where I usually recommend alternative VPN services that make up for some of the weaknesses found in the VPN under review.

In this case literally, any of the better-known premium VPNs would be just fine. If you specifically want to unblock Netflix then ExpressVPN or TorGuard are great options. If you want the fastest possible VPN then I’d recommend SaferVPN. If privacy is your main concern look no further than Hide.Me.

REVIEW OVERVIEW
Supported Devices
5
Installation & Setup
3
Prominent Features
5
Ease of Use
7
Server Locations
4
Speed
2
Security & Privacy
1
Customer Service
5
Pricing
3